puntacanaadventures.com Reviews 

159
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, positive energy, and genuine hospitality, making every interaction pleasant and well-organized. Many people highlight the excellent service, noting the punctuality, efficiency, and the team's dedication to ensuring an unforgettable experience. The holidays and excursions are frequently described as amazing, with many appreciating the well-organized tours and the beautiful locations visited. Reviewers are particularly impressed with the smooth user experience, from prompt pickups to engaging guides who make the trips enjoyable and informative. However, some customers also noted issues with tour timings, such as extended waiting periods for pickups or excursions being cut short without explanation. A few other people also felt that the continuous seeking of tips was a bit tedious, and some experienced discrepancies in activity durations.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and friendliness... See more

Holidays

Customers had positive experiences with holidays, with many reviewers describing their trips as an amazing... See more

Location

Clients share positive opinions on location, with many reviewers describing places like Saona Island and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the overall experience enjoyable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travel a lot, and honestly, very few experiences have impressed me as much as Punta Cana Adventures. Gianni and his team run things like true professionals — perfect organization, positive ene... See more

Rated 5 out of 5 stars

Hi Punta Cana Adventures! My experience was excellent and so much fun. Everyone who assisted us was amazing, and the punctuality was outstanding. This is my second time with you, and I can confidentl... See more

Rated 5 out of 5 stars

Even though the weather was terrible, I enjoyed the resort, the workers were friendly and the room was comfortable. The only concern; I did not get my room cleaned everyday and it was an issue with g... See more

Rated 5 out of 5 stars

From the private transport driver to captain and crew on the party boat, everyone was professional and friendly. They attended to our every need and made this tour an exceptional and memorable experie... See more


Company details

  1. Tour Agent

Written by the company

Discover the most exciting things to do in Punta Cana. We're a concierge service for scheduling your Punta Cana activities before you arrive. We service all resorts and Airbnbs in Punta Cana. Let us help you arrange your Punta Cana activities!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

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No recent history of asking for reviews

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4.7

All reviews

(159)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Skeptical of Excursions: Punta Cana Adventures Changed my Mind

I’m super skeptical of the excursions being sold on the resorts in the Dominican but WOW. Punta Cana Adventures has restored my confidence in booking excursions. I did the salto el Limón and Cayo Levantado tour and the saona islands tour. Both were so much fun. I felt incredibly safe the entire time, the guides were super attentive, and the natural scenery was stunning. The one thing I’d suggest is packing a dry change of clothes to keep on the bus, the rain there is so on and off you can get soaked before getting back into the bus for the two hour ride lmao. Other than that, we really enjoyed our time. The lunches included in both days were quite copious and tasted way better than I expected. Would definitely use Punta Cana Adventures again during my next trip!

29 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The customer service provided was excellent. I work in customer service as well, so I always appreciate it when it is done correctly, and Punta Cana Adventures did not dissapoint in that department. I came to Punta Cana with my wife for our honeymoon and planned a few excursions through this company. Hurricane Fiona came through the area that same week which canceled most of our excursions (which was totally understandable). Throughout the week, the customer service team kept in constant contact with me, answering any questions that I had very quickly. They offered to reschedule our canceled excursions or refund us for the excursions we did not go on. We would have rescheduled, but we were leaving to go back home, so we decided to get a refund. I'm sure there were so many other people that this company had to reimburse or refund throughout the week too. And I know the staff had to deal with the aftermath of the hurricane in their personal lives as well. Despite all of this, they were always so kind to talk to, and responded very quickly. I definitely recommend booking with them as they go above and beyond to make sure your trip goes well. Thank you for helping make our honeymoon a safe and fun experience!!!

23 September 2022
Unprompted review
Rated 5 out of 5 stars

Tour experience while in punta cana

Used this company while on holiday we booked 3 tours .Very professional service they arrived on time at our hotel and had 3 amazing days out .Great fun good hosts and well worth the money… definitely will use again. Also a choice of payment method, buy now and reserve to pay later ,we thought was a great idea .

14 September 2022
Unprompted review
Rated 5 out of 5 stars

5 star

5 star
Honestly I usually book with tui or hotel, it was so much better booking with local companies as well as being cheaper and obviously giving money to the local people instead of big companies, the trips we managed to go on with this company were amazing. From booking to pick up and drop off I had communication with modesto he was so lovely and couldn’t do enough for me and my partner. I would 100% reccomend Punta cana adventures if your coming to Dominican. I was skeptical who to book with and not wanting to be scammed and loose my money I researched a few local companies and so glad with my choice. Amazing tour guides and spoke so many different languages very good company!
Thank you so much Punta cana adventures
-Jordan United Kingdom

4 September 2022
Unprompted review
Rated 5 out of 5 stars

Punta Cana adventures is your best and only choice!

I highly recommend Punta Cana adventures to anyone visiting the DR. Modesto was our concierge and he provided white glove service the entire week we were in town, going above and beyond to be accommodating and compassionate when we experienced some unexpected troubles with an injury. Modesto also introduced us to a wonderful driver, Frank, who made himself available to us 24/7 for anywhere we needed to travel by car. Don't use any other tour and excursion company in PR. It does not get better then Punta Cana Adventures.

31 July 2022
Unprompted review
Rated 4 out of 5 stars

Just OK

We spent more time riding through the trees to the beach then at the beach. We might have been on the beach for 500 yards and stopped for maybe 5 minutes not even enough time to take in the scenery or get pictures.

27 July 2022
Rated 5 out of 5 stars

Excellent Customer Service!

I had a great experience booking our excursions with Punta Cana Adventures. They made everything so simple and were always available when I needed on chat. Alex went above and beyond to help me with my concerns. Will definitely book through this service next time we are in Punta Cana.

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Modesto was accommodating and patient

Modesto was accommodating and patient. He answered all my questions (which I had many!) and was very thorough with expectations. He didn't bat an eye when I asked for favor as it was my daughter's birthday - and he made it happen without pause.
I had many hesitations about booking with a company I didn’t know in a country I am not from but was pleasantly surprised.
I booked two excursion through the company/Modesto- and both were the highlights of our trip.
Thank you PCA!

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and Very Happy

In my experience, I like to pay for everything before we go on a trip. The last time I went on a trip was 10 years ago for our honeymoon. I wanted this to be a very special vacation for me and my family. I do alot of research online and I came across Punta Cana Adventures. I was looking through their excursions and I had some questions regarding the adventures. Modesto and his brother Geanny were very helpful in answering my questions and targeting the excursions that were age appropriate for my children ages 9 and 14. The wonderful customer service didn't end there. They sent me a 10 percent off code. When I booked my excursions, I saved 150 USD. I have a family of four and booked four excursions. When we arrived at Punta Cana, I called Modesto at Punta Cana Adventures and he was so polite and told me what to expect with each excursion and what to bring (extra money for souvenirs, sunscreen for outdoor activities). The transportation to the excursions was prompt, friendly, and reliable. We booked the Saona Island Excursion, Monkeyland Excursion, Horseback Riding Excursion and Dolphin Excursion and Airport Transfers. We Loved them all. Punta Cana Adventures is a Number One Tourist Excursion Company in Punta Cana. Excellent Customer Service, Great Knowledge of Excursions, Discount on Excursions, Most of all Friendly, Honest and Polite. Thank you Modesto and Geanny for making the Best memories for me and my family!!! God Bless!!!

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Had a great time

Had a great time. Tours and excursions were great!! Most definitely use them again!!

22 June 2022
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Thank you for using our services. Best wishes from Punta Cana Adventures, and we hope to work with you again soon.

Rated 4 out of 5 stars

Zip line was a too long took up most of…

Zip line was a too long took up most of the time to try and enjoy other things

22 June 2022
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hello, Twonia. Thank you for taking the time to provide feedback. The Zip Line course at Scape Park is 8 lines long and is one of the park's main attractions. Your feedback will be forwarded to the park's management. Thank you once more!

Rated 5 out of 5 stars

Absolutely stunning!!!

Absolutely stunning!!!! Everything was amazing! The crew went above and beyond to make my family and I comfortable and for us to have a beautiful experience. Highly recommend and will definitely repeat.

16 June 2022
Unprompted review
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hi Sara! Thank you for taking the time to write a review about your experience with us. We are thrilled to have you as a customer and delighted that you and your family had a wonderful time! Best wishes!

Rated 5 out of 5 stars

Best time ever

Best time ever. The staff was amazing. Took care of all you need from A to Z. We stopped at a rest stop and beat service ever. Gave history of the country which was appreciated while riding the bud. Give them a shot for sure. I will next time Im back

12 June 2022
Rated 2 out of 5 stars

Highly overrated

Buggy’s were fun — but the cave was man made and definitely not the one as pictured. The tobacco and little demonstrations were more of a pitch at their own personal tourist trap. Underwhelmed with everything other than short buggy ride.

11 June 2022
puntacanaadventures.com logo

Reply from puntacanaadventures.com

Hello, Ms. Hendricks, we're glad you enjoyed the Buggy's tour! We contacted our partner, who informed us that the Dune Buggies route had been changed. We've passed along your feedback on this activity and will update the listing as well. Thank you for booking with us.

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