Pup Chic Boutique Reviews 229

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and appealing designs. Many people highlight the staff's helpfulness and friendly demeanor, often going above and beyond to assist with sizing and product choices. However, some customers experienced issues with a collar that repeatedly unclipped, rendering it unreliable. Additionally, a few people mentioned receiving items with an upside-down logo, though this was promptly resolved. Some also suggested improvements like larger front clips for accessories and more plain color options for harnesses.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the beautiful, well-fitting... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the beautiful products,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness and friendly approach. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.

Rated 5 out of 5 stars

This is my second order from Pup Chic and it definitely didn’t disappoint! the leave-in conditioner is perfect for my double coated dog! the woodland wonderland sailor bow is beautiful and perfect for... See more


Company details

  1. #109 of 265 best companies in Pet shop
  2. #93 of 285 best companies in Fashion accessories shop

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the designs

Very quick delivery. Brilliant products-I love the harness and collar designs and they fit my dog really well. He looks really handsome in his bandana too.

20 December 2024
Rated 5 out of 5 stars

We love Pupchic Boutique 👏🏻

I’ve been shopping with Pupchic since 2022 and I have nearly every single harness they have! They’re affordable, cute but functional! I love all the colours and designs and it makes me so happy seeing my dog brightening up a room with the fab colours! The service is always amazing! From the packaging to the email updates! Would highly recommend 👏🏻

30 November 2024
Rated 5 out of 5 stars

Thank you so much for my beautiful…

Thank you so much for my beautiful woodland leggings, they are the second pair of leggings that I have had from you and they are just the best quality! Love the pattern too. Also got a brilliant discount with your black Friday deal. Thank you, thank you.

1 December 2024
Rated 5 out of 5 stars

Amazing product…

This was extremely fast processing and shipping! Said it would take 3-5 weeks and it was here in a week.

6 October 2024
Pup Chic Boutique logo

Reply from Pup Chic Boutique

So pleased it arrived so quickly

Rated 5 out of 5 stars

Fabulous

Fab. Website easy to use. Order dispatched and delivered quickly

17 September 2024
Pup Chic Boutique logo

Reply from Pup Chic Boutique

Thank you so much for the review

Rated 5 out of 5 stars

Love the hoody!

Items were correct and arrived in good time. Hoody is beautiful and fit very well. Will buy from here again

23 August 2024
Rated 5 out of 5 stars

Poodle Perfect

Outstanding customer service and my leggings are not only a lovely fit but excellent quality. Look lovely on the website but even better in real life.

30 July 2024
Rated 5 out of 5 stars

Oodles of Poodles

Purchased a fabulous Oodles of Poodles harness, lead and bag for Mr Poirot my toy poodle pup.
Samantha was so helpful when I needed another one in a slightly larger size. She answered my email straight away and recommended an XS it’s so refreshing to have great customer service and amazing products.
Happy pup, happy me!

26 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look