Puppies.com Reviews 2,133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the website's excellent design and ease of use, making the search for a puppy straightforward and efficient. The platform's ability to connect users with verified breeders and provide detailed information about the puppies, including photos and descriptions, is highly appreciated. Many people found the communication with sellers to be very easy and direct, leading to positive interactions and successful adoptions. Reviewers consistently praise the staff and breeders for their kindness, efficiency, and genuine care for the animals, ensuring a smooth and stress-free process. However, some customers also noted that messaging could be more streamlined, suggesting improvements to the communication system. A few other people also felt that there were too many unverified listings on the site, leading to concerns about its reliability and causing some reputable breeders to stop using the platform. There was also an instance where a customer experienced serious health issues with a puppy shortly after purchase, and the seller did not resolve the issue to the customer's satisfaction.

What people talk about most

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Product

Customers had positive experiences with product, with many expressing happiness with their new puppy... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Staff

Clients share positive opinions on staff, frequently describing them as kind, helpful, and professional.... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that communication with sellers and breeders was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased our Miniature Dachshund from Tanika Herndon from Fredericksburg, Virginia. She was excellent. Response time was prompt, friendly, courteous and professional. My puppy was everything she s... See more

Rated 5 out of 5 stars

The platform simply worked, great filters available and the experience searching for a puppy was great. Being able to communicate with the seller in the platform was great too. I also appreciate not... See more

Rated 5 out of 5 stars

The website is well designed. You can limit your search in a variety of ways. We prefered to use the distance around our town that we were willing to drive to. The dog listings had excellent informat... See more

Rated 5 out of 5 stars

Website is very easy to use and find what you are looking for. Seller information is laid out with everything provided and pictures. No issues, and an awesome purchase experience. Seller was very frie... See more


Company details

  1. Online marketplace
  2. Dog Breeder
  3. Pet adoption service
  4. Pet shop

About Puppies.com

Written by the company

Welcome to Puppies.com! We're the trusted place online where millions of people have found their new furry family members since 2003.

Our easy-to-use site connects puppy lovers with caring, trusted breeders. We’ve helped countless families safely find the perfect puppy to match their lives. With millions of successful matches, we’re proud to be a reliable and loved resource in the puppy community.

Searching for your new puppy is fast, simple, and free. You can quickly filter by breed, age, gender, price, and location, so it’s easy to find exactly what you're looking for.

The Puppies.com platform is designed to provide clear, detailed puppy profiles along with tools that help users research, ask questions, view credentials, conduct customized searches, set preferences, and communicate securely.

Features such as structured listings, ID verification tools, customer reviews, educational resources, and in-platform messaging are intended to support transparency and thoughtful connections between puppy listers and puppy searchers alike.

Breed Matchmaker tools help visitors learn more about different breeds and identify options that align with their lifestyle. Puppy seekers can also narrow their search by age, breed, location, and other criteria to help find the best fit.

At Puppies.com, we’re committed to making your puppy search a joyful, safe, and rewarding experience. Join our community and start your journey toward a lifetime of tail wags and puppy kisses.

Welcome to Puppies.com—trusted by millions for paws-itively happy families!

Find Your Perfect Puppy Today!

Written by the company

Connecting Paws With Families Since 2003
With millions of happy puppy connections since 2003, you, too, will find the perfect puppy match for your lifestyle and personality.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great website with an easy-to-use…

Great website with an easy-to-use platform. I was able to find the perfect puppy, connect with the seller quickly, and the entire process was smooth from start to finish. Highly recommend!

31 May 2026
Rated 5 out of 5 stars

Trusted site. I purchased 2 dogs on the same day

I purchased 2 dogs today from this site and I am very pleased that everything went smoothly. The sellers were verified on all 3 levels and I had no issues with my pets. My first time on this site but I am thankful I found this site. My family is very happy with our new purchase.

29 May 2026
Rated 5 out of 5 stars

The website is well designed

The website is well designed. You can limit your search in a variety of ways. We prefered to use the distance around our town that we were willing to drive to. The dog listings had excellent information and photos. Contact with the sellers was very easy and straight forward. I would have said one thing to fix when I first started using this site was the limit of photos per dog. But, later in the year I discovered this was on the seller. Some then had several photos to give a better idea of the dogs. Excellent site that I often recommend to others searching for their next family member.

27 May 2026
Rated 5 out of 5 stars

I had a great experience on puppies.com…

I had a great experience on puppies.com When I first started looking for Puppies I didn’t know where to turn now that no pet retail stores are available. I had a great experience shopping for a Puppy on puppies.com. The breeders were respectful and kind. I was able to find my puppy with ease. I highly recommend.

28 May 2026
Rated 5 out of 5 stars

The site was so easy to use

The site was so easy to use , my goodness so many dogs to choose from , most importantly it showed the breeder had been verified. That was the biggest element! I was able to talk with the breeder before going to look at the puppy .. I’m continuing to tell family and friends about puppies.com ..

18 May 2026
Rated 4 out of 5 stars

Risked it for the biscuit, and got a whole angel!

Ill admit I was a bit skeptical about searching online for a puppy, but taking the chance on Puppies.com was one of the best decisions I've made in a long time. Because of it I found my little Morkie, Daisy, and I feel like it absolutely was fate. She's such a sweet angel baby. I'm obsessed and now I can't imagine life without her! If you're on the fence about using a site like this, consider this your sign to do it; your future soul-pup is waiting!

1 April 2026
Rated 5 out of 5 stars

I found my dog here

I found my dog here. The process was easy and its great that it offers tips on how not to get scammed. But the best thing was everyone I contacted was responsive.

22 July 2025
Rated 5 out of 5 stars

Furry Love

I really enjoy and love this site. It’s easy to navigate and very informative which makes the whole process much easier than others. With your help of this site you have made our family feel comfortable and more loved with wet kisses and warm snuggles!!!Thank you for this opportunity for myself and my family.

21 May 2026

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