Puppies.com Reviews 2,133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the website's excellent design and ease of use, making the search for a puppy straightforward and efficient. The platform's ability to connect users with verified breeders and provide detailed information about the puppies, including photos and descriptions, is highly appreciated. Many people found the communication with sellers to be very easy and direct, leading to positive interactions and successful adoptions. Reviewers consistently praise the staff and breeders for their kindness, efficiency, and genuine care for the animals, ensuring a smooth and stress-free process. However, some customers also noted that messaging could be more streamlined, suggesting improvements to the communication system. A few other people also felt that there were too many unverified listings on the site, leading to concerns about its reliability and causing some reputable breeders to stop using the platform. There was also an instance where a customer experienced serious health issues with a puppy shortly after purchase, and the seller did not resolve the issue to the customer's satisfaction.

What people talk about most

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Product

Customers had positive experiences with product, with many expressing happiness with their new puppy... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Staff

Clients share positive opinions on staff, frequently describing them as kind, helpful, and professional.... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that communication with sellers and breeders was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased our Miniature Dachshund from Tanika Herndon from Fredericksburg, Virginia. She was excellent. Response time was prompt, friendly, courteous and professional. My puppy was everything she s... See more

Rated 5 out of 5 stars

The platform simply worked, great filters available and the experience searching for a puppy was great. Being able to communicate with the seller in the platform was great too. I also appreciate not... See more

Rated 5 out of 5 stars

The website is well designed. You can limit your search in a variety of ways. We prefered to use the distance around our town that we were willing to drive to. The dog listings had excellent informat... See more

Rated 5 out of 5 stars

Website is very easy to use and find what you are looking for. Seller information is laid out with everything provided and pictures. No issues, and an awesome purchase experience. Seller was very frie... See more


Company details

  1. Online marketplace
  2. Dog Breeder
  3. Pet adoption service
  4. Pet shop

About Puppies.com

Written by the company

Welcome to Puppies.com! We're the trusted place online where millions of people have found their new furry family members since 2003.

Our easy-to-use site connects puppy lovers with caring, trusted breeders. We’ve helped countless families safely find the perfect puppy to match their lives. With millions of successful matches, we’re proud to be a reliable and loved resource in the puppy community.

Searching for your new puppy is fast, simple, and free. You can quickly filter by breed, age, gender, price, and location, so it’s easy to find exactly what you're looking for.

The Puppies.com platform is designed to provide clear, detailed puppy profiles along with tools that help users research, ask questions, view credentials, conduct customized searches, set preferences, and communicate securely.

Features such as structured listings, ID verification tools, customer reviews, educational resources, and in-platform messaging are intended to support transparency and thoughtful connections between puppy listers and puppy searchers alike.

Breed Matchmaker tools help visitors learn more about different breeds and identify options that align with their lifestyle. Puppy seekers can also narrow their search by age, breed, location, and other criteria to help find the best fit.

At Puppies.com, we’re committed to making your puppy search a joyful, safe, and rewarding experience. Join our community and start your journey toward a lifetime of tail wags and puppy kisses.

Welcome to Puppies.com—trusted by millions for paws-itively happy families!

Find Your Perfect Puppy Today!

Written by the company

Connecting Paws With Families Since 2003
With millions of happy puppy connections since 2003, you, too, will find the perfect puppy match for your lifestyle and personality.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Trust and communication


I have never had a great experience like I did with Christy. No deposit and no scam which is what I was afraid of. I’d recommend this site to anyone but WILL always say NEVER send a deposit.

13 May 2026
Rated 5 out of 5 stars

Two positive experiences

In the last year I’ve adopted two young purebred adult dogs from puppies.com. Both experiences were very positive and both dogs are lovely. I doubt I’ll be looking for another dog anytime soon, but I’ve recommended the site and the rescue I just worked with to friends and family members .

11 May 2026
Rated 4 out of 5 stars

Why Four Stars

Finding my miniature schnauzer puppy was ⭐️⭐️⭐️⭐️⭐️
Follow-up help from Puppie.com was ⭐️⭐️
This is a 3.5 star rating.

I decided to go with a 4 star rating because I believe Puppies.com does a good job of gathering available puppies for sale and an excellent job of providing background information on the breeder and what they do to get their puppies ready for their forever homes.

The reason I gave a 2 star rating for follow-up help is because they said couldn’t provide puppy and breeder information that had originally been available nor could they provide a copy of my conversations with the breeder that was suppose to be available for 120 days, but all had been removed from their website. I don’t believe that there isn’t a way to easily access this information if they understood their computer system.

Recommendation: If you decide to purchase a puppy, take screenshots of all appropriate pages, as well as any conversations you have with the breeder before you let the breeder know you would like to purchase their puppy.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

We had an absolutely perfect experience…

We had an absolutely perfect experience with Adam and Anthony. From the very first interaction, their communication was excellent….responsive, transparent, and genuinely caring. It was clear right away how much they love and prioritize their dogs.

Our boxer puppy is everything we could have hoped for and more!!!! She is healthy, energetic, incredibly loving, and clearly very well cared for from day one. She came to us with all her AKC paperwork and medical records organized and complete. She was spotless…no fleas, no worms—and her tail docking was done perfectly and professionally.

They went above and beyond by delivering her to us, which made the whole experience even more special and seamless.

Adam and Anthony are truly honest, kind, and dedicated people who clearly take pride in what they do. This is exactly how every puppy adoption or purchase should be….ethical, thoughtful, and full of care.

We are so grateful and would recommend them without hesitation.

2 May 2026
Unprompted review

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