Purebred Kitties Reviews 

668
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and kind, answering all questions thoroughly, and providing wonderful support throughout the entire adoption journey. Consumer feedback highlights that the pets arrive looking exceptionally healthy and adorable, and people truly appreciate getting regular updates and photos. However, some people mentioned that their new cats arrived sick, with several customers reporting severe health complications shortly after delivery. Some reviewers were not happy with unexpected communication gaps, noting a frustrating lack of transparency regarding where the animals were actually being shipped from.

What people talk about most

Product

People report ambiguous experiences with product, as customer opinions vary widely. While many reviewers are... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a high level of disagreement among... See more

Service

Customers had ambiguous experiences with service, as opinions on the adoption process and communication... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Not sure what to think of this company. I considered purchasing a kitten from them but did not - after I saw the EXACT SAME PICTURE of the cat I liked on another adoption site for $1,000 less. Exact... See more

Company replied

Rated 5 out of 5 stars

So many people helped us bring our kitty home! kim was super amazing. great at communicating even when she wasn’t working! the breeder was also involved helping ease any concerns and answer any questi... See more

Rated 5 out of 5 stars

Communication is the only thing that I think could have been better, the buying process and customer service response times were great but almost always required me to reach out first. They gave us a... See more

Company replied

Rated 5 out of 5 stars

The people of purebred kittens help me find the perfect pure white Main Coon kitten. They were there every step of the way keeping me updated on my kitten from Ukraine. The people of Purebred Kittens... See more

Company replied


Company details

  1. Logistics service
  2. Cattery
  3. Pet adoption service
  4. Pet shop

Written by the company

At Purebred Kitties, we connect you with carefully vetted breeders and manage the entire process from reservation to arrival so you can adopt with confidence, not uncertainty; we were built to solve the real problem of risky, confusing online kitten searches filled with fake listings and poor transparency, and once you reserve a kitten, we coordinate with the breeder, remove it from the market, and handle all logistics to ensure a smooth, secure rehoming—our mission is to make purebred kitten adoption safe, transparent, and reliable by working only with responsible breeders, providing a clear structured process, and managing everything from start to finish so you’re never left guessing and can bring your new companion home the right way.


Contact info

3.9

Great

TrustScore 4 out of 5

668 reviews

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Replied to 100% of negative reviews

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3.9

All reviews

(668)

229 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The service was slow. The product quality was very poor and did not match what was the advertised. I would not recommend this place.

1 April 2026
Unprompted review
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Reply from Purebred Kitties

We have no record of this customer or transaction. This review has been flagged for verification as we have evidence suggesting coordinated, non-genuine review activity targeting our business. We are working with Trustpilot to investigate.

Rated 1 out of 5 stars

PLEASE AVOID

This has been one of the most stressful and frustrating experiences I have ever had. I WISH I would have known about these reviews prior to purchasing my Maine Coon.
I only paid the deposit at first because I was initially skeptical. I repeatedly requested (via text AND email) basic breeder information, pedigree details and health testing documentation. I have requested this information from Maye, Eric and Ley numerous times. My requests have been delayed or not clearly answered.

Now the kitten's travel was suddenly delayed (after taking my money for the remaining balance) for a vague issue. They say the cat is not eating "normally", but I have not received ANY further updates or pictures or videos AFTER calling them multiple times AND emailing.

Do NOT consider this place. Listen to me very clearly....for your sanity and peace of mind do not give this place any form of payment until you have all of the information you need FIRST.

I still do not have my kitten, no videos, no pictures and no updates on how she is doing.

8 April 2026
Unprompted review
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Reply from Purebred Kitties

We have no record of this customer or transaction. This review has been flagged for verification as we have evidence suggesting coordinated, non-genuine review activity targeting our business. We are working with Trustpilot to investigate.

Rated 5 out of 5 stars

This was well organized

This was well organized, responsive and communicative, through the whole process. Everything was prompt and logistics were spot on, which included a coast to coast flight for our kitten, an irrepressible butter licker, shameless food thief, a lion trapped in the body of 4 lb elite velcro cuddler, that is cute as hell. We love this little Devon Rex who arrived in good health and overflowing with personality. Highly recommended.

7 April 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for your kind review! ❤️ We’re happy to hear the process was smooth and well organized, and that your Devon Rex arrived healthy and full of personality. 🐾

We truly appreciate your recommendation!

— Purebred Kitties Team

Rated 4 out of 5 stars

Happy & Healthy Kitty

I had a very pleasant experience working with Purebred Kitties to bring home a new family member, Toros (now Gremlin), a black maine coon kitten.

Before placing my deposit, I made sure to read through the Terms and Conditions of Use page, located on their site, so that I knew exactly what I was getting into.

After placing my deposit, Kim reached out to me the same day and informed me of the timeline, process, and what I could expect in the coming weeks. Kim's ability to answer all of my questions and communicate thoughtfully reassured me.

Maye was also a great contact, ensuring I received weekly updates and videos of Gremlin throughout the process. I got a better sense of his personality and the environment he was being raised in through these updates.

Eric helped me finalize payment, paperwork, and he coordinated Gremlin's travel plans via flight nanny. I really appreciated his attention to detail and he took the brunt of a lot of my anxiety-ridden questions with ease.

My one concern is that there was no disclosure my kitty was coming from Ukraine. I took Gremlin to a vet appointment, directly from the airport where I picked him up, for a wellness exam and fecal sample. Everything came back clean.

Overall, my kitty is happy, healthy, and I'm glad that everything worked out the way it did. Without PBK, it's unlikely that I would have found or been able to access this sweet little guy. PBK proved to be a valuable resource for me, but I would still recommend that you do your own independent research, and don't be afraid to ask questions.

3 April 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for sharing your experience! ❤️ We’re very happy to hear that Gremlin arrived healthy and is settling in well as part of your family. 🐾

We truly appreciate your kind words about our team and communication throughout the process.

Wishing you and Gremlin many happy and healthy years together!

— Purebred Kitties Team

Rated 5 out of 5 stars

Experience from start to finish was A+

Experience from start to finish was wonderful. Communcation was great. Kitties are doing great

30 March 2026
Unprompted review
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Reply from Purebred Kitties

We’re happy to hear your experience from start to finish was wonderful and that communication was smooth throughout. 🐾

It’s great to know your kitties are doing well and settling in happily!

— Purebred Kitties Team

Rated 5 out of 5 stars

Grunter is the best little kitten

From start to the delivery of Grunter was great!! Great communication! The delivery nanny was great also. Grunter is such a love bug. I can tell he was so well loved by the breeders.
Once he was delivered, they have checked in many times. You can tell they love their kittens! I would definitely recommend to anyone looking for a Maine Coon kitten.

27 March 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for your wonderful review! ❤️ We’re thrilled to hear everything went smoothly from start to finish and that Grunter arrived happy, healthy, and full of love. 🐾

It’s great to know the communication and delivery experience met your expectations, and that he’s already showing his sweet personality. We truly appreciate your recommendation!

— Purebred Kitties Team

Rated 3 out of 5 stars

I love my kitties

I love my kitties. They are very sweet and have adapted very well to their new home. I was not happy that after a vet visit, I was told they both have parasites which aren’t unusual because they come from catterys. I wish I’d known that. I’ve already paid the vet for the tests and medication over $200. I was also told the disease cannot be cured, but the medicine helps with keeping it under control, hopefully. I’ve sent my findings to you when I first found out, but got no response when I said I felt the breeder should be informed. Perhaps they know and don’t care. Now one of them has been sneezing today so I’ll need to do another visit. Julie Winkler

30 March 2026
Unprompted review
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Reply from Purebred Kitties

Hi Julie, thank you for your feedback and we’re very happy to hear your kitties are sweet and adapting well to their new home.

Parasites and mild upper respiratory symptoms can unfortunately be quite common in kittens, especially during transitions and after air travel, as the stress from transport and adjusting to a new environment can temporarily weaken their immune system. This is something veterinarians commonly see with young kittens, even when they appeared healthy prior to travel.

We’re sorry to hear about the extra vet expenses and hope the medication helps keep everything under control. Sneezing can also happen from stress, climate changes, or travel adjustment, but it’s always best to continue monitoring with your vet to ensure they recover smoothly.

Thank you again for giving them a loving home and for keeping us updated on their progress.

Rated 5 out of 5 stars

My kitten is great

My kitten is great. She’s the best thing I could’ve asked for. She’s healthy and beautiful. Thank you Purebred kitties. I most likely will purchase again !!

31 March 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for your kind words! ❤️ We’re thrilled your kitten is healthy, beautiful, and everything you hoped for. 🐾

We truly appreciate your support and look forward to helping you again in the future!

— Purebred Kitties Team

Rated 5 out of 5 stars

Sphynx kittens from Purebred

Purebred kitties was the easiest way for me to find a Sphynx kitten. So good that I got two! They’re both so sweet and healthy. They were import cats, so the process was long, but so worth it. They stayed in touch with me and answered all of my questions in a timely manner.

3 April 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for your lovely feedback! ❤️ We’re delighted to hear the process went smoothly and that your two Sphynx kittens are happy, healthy, and settling in well. 🐾

We truly appreciate you choosing us!

— Purebred Kitties Team

Rated 4 out of 5 stars

Quick & efficient

27 March 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for your feedback! ❤️ We’re glad to hear you had a quick and efficient experience. 🐾

We truly appreciate your support!

— Purebred Kitties Team

Rated 5 out of 5 stars

My experience with the folks at… purebred kitties😻

My experience with the folks at purebred kitties was wonderful. They sent videos of Thomas as he was growing. If I’m being honest, I was a little skeptical at first because Thomas was coming from far away. But he arrived here on time healthy happy he’s a pure delight. I can’t say enough good things about this company. Trust them good people good kittens.

29 March 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for sharing your experience! ❤️ We’re really happy to hear that Thomas arrived healthy, happy, and is such a joy in your home. 🐾

We understand your initial concerns, and we’re glad the updates and process helped build your confidence along the way.

We truly appreciate your trust and kind words!

— Purebred Kitties Team

Rated 5 out of 5 stars

Gordon my Scottish Fold

Chose my kitten when he was about 3 months old. It took almost 1 month to receive him. I was sent numerous videos and updates as to his condition, health etc. I was sent information on what to expect and how to make his transition easier. I was worried when I read some reviews online so I reached out to my personal adoption liaison that was assigned to me. She appreciated my candor and welcomed my questions. She put my mind at ease. I chose the option to
Pick my kitten up personally from PHL airport. I was sent the address to the American Airlines Cargo building. That was where the driver met me. My kitten was in a carrier with a blanket and a pee pad. He was healthy and very affectionate. I expected a frightened little animal and he was secure and not worried whatsoever. The paperwork was complete and I checked everything over. His shot record and transportation paperwork was all intact. She put him in my arms and I looked him over. He was clean, eyes clear, ears clean and smelled good. I was looking for anything suspect but found nothing. He immediately curled up in my arms and we headed home to DC. His first vet appointment proved all my worries were gone. They said he was extremely healthy. The whole process was really easy and I really appreciated the open communication that PBK provided. I can only highly recommend them from my personal experience.

23 March 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for sharing your detailed experience! ❤️ We’re delighted to hear Gordon arrived healthy, affectionate, and settled in so comfortably right away. 🐾
We’re also glad the updates, communication, and pickup process helped ease your concerns and made everything go smoothly for you. It’s wonderful to know your vet confirmed he’s in great health and that he’s now happily home with you in DC.
We truly appreciate your trust and recommendation!
— Purebred Kitties Team

Rated 5 out of 5 stars

Flawless Experience

This was an absolute complete amazing experience from the very beginning till the actual delivery. The only thing that id wish was different was that all of the paperwork was not in English. It was from Ukraine and we couldn't understand what most of the paperwork stated. Otherwise, it was a flawless experience.

27 March 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for your kind review! ❤️ We’re thrilled to hear your experience was smooth and amazing from start to finish and that your kitten’s delivery went well. 🐾

We also appreciate your feedback regarding the paperwork language. We understand how important clarity is and will take this into consideration to improve communication moving forward.

We’re so glad everything else was flawless, and we truly appreciate your trust!

— Purebred Kitties Team

Rated 5 out of 5 stars

Great positive experience and they were…

Great positive experience and they were accommodative of our time requirement and location

19 March 2026
Unprompted review
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Reply from Purebred Kitties

Thank you so much for your kind feedback! ❤️ We’re happy to hear you had a great experience and that we could accommodate your timing and location needs. 🐾

We truly appreciate your trust and support!

— Purebred Kitties Team

Rated 1 out of 5 stars

Dead kitten within a week.

I have not been wanting to write this review of my experience with Purebred Kitties, but their response to a very heartbreaking experience when I purchased not one but two Bengal kittens leads me to warn others of the high risk of disappointment and grief when doing business with Purebred Kitties.
I began looking for places where I could find and ultimately adopt (purchase) a Bengal cat. Pure Bred Kitties popped up immediately during my search and the website was professional and neat. There were cute pictures of available kittens for sale so I picked one out and followed their purchase policy, A deposit and final payment on delivery. As there was a 4 to 6 weeks time to approximate date of delivery because of the kitten's age I ordered another one which was almost ready for delivery. Everything seemed fine until I noticed that the delivery date was vague and lengthier than I was expecting. I began to search for reviews of Purebred Kitties and panicked from some of the reviews. Kittens were coming from war ravaged Ukraine on extremely long journeys, many with multiple health issues and very dissatisfied experiences.
I began contacting Purebred Kitties, chatted and spoke with Marie and Maye voicing my concern about the delayed process and the multiple negative reviews on Trust Pilot. They reassured me that everything was going to be fine, that the kittens are screened once they get to the U.S. After that conversation the delivery date was set within a week which was unexpected.
The delivery took place on January 31, in a parking lot by the American Airlines cargo terminal at Philadelphia airport. A lady in a car showed up and delivered the kitten along with paperwork. Cat seemed fine and after a 2 hour ride we were home. The kitten appeared to be a bit frightened but generally ok. As it was a weekend I had to wait for a Vet appointment the following Tuesday.
The cat did not appear to be eating much and on the vet appointment she was found to be febrile and somewhat dehydrated. She was treated with intramuscular hydration and given antibiotics. At first the kitten seemed to have improved for a couple of days but then she began experiencing vomiting, diarrhea and lethargy. Refusing to eat and drink. I set up an appointment with the Vet and when I went to get her for the appointment the cat was dead under the bed. I took the deceased kitten to the vet and after some test she was diagnosed positive for FPV an almost always fatal virus for kittens for which she was suppossed to be vaccinated for from the breeder. Very traumatic experience as anyone who loses a pet can attest to.
After dealing with this heartbreaking experience I contacted Purebred Kitties very disappointed in the experience and requested to get a refund and cancellation of the other kitten that was ordered. After unnecessary back and forth in dealing with Marie, Jane and Maye I was able to get the refund of the cancelled order. I insisted that I should be refunded on the unhealthy kitten delivered to me. They were requesting an autopsy reports even though I sent them medical records from the vet that showed her to test positive for Feline Panleukopenia Virus and almost always fatal condition for kittens. As I had already spent $700 on veterinary care, I was not willing to spend another fortune on an autopsy. I kept insisting that they had sent me a sick kitten and demanded a refund. I have not heard back from them.
Please read all the negative reviews that this company has before considering buying a kitten from them.
They will probably reply to this review with their fixed template of "How sorry we are about your loss..."
The bottom line is that Purebred Kitties is an untrustworthy company that deceives in their website with fake testimonies, misleading "Health Guarantees" and should be avoided at all cost.
Please read not only this review but so many other customers who have had very sad experiences they are truthful testimonies.

7 February 2026
Unprompted review
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Reply from Purebred Kitties

Hello Claudio,

We are deeply sorry for the heartbreaking loss you experienced and for the pain and frustration this situation has caused you. Losing a kitten in such circumstances is truly devastating, and we want you to know that your experience is being taken very seriously.

Please know that this is not the standard of care or service we strive to provide, and we are committed to thoroughly reviewing what happened in your case. Your concerns regarding your kitten’s health, the process, and the communication you received are all valid, and we genuinely want to make this right.

We kindly ask that you contact us directly at adopt@purebredkitties.com or call us at 877-227-3707. Our team will personally prioritize your case, carefully review all documentation you’ve already provided, and work with you toward a fair and compassionate resolution without placing unnecessary additional burden on you.

We truly value your trust and are here to support you during this difficult time. Again, we extend our sincerest condolences and are committed to resolving this matter with the care and attention it deserves.

Rated 4 out of 5 stars

Maine Coon kitten delivery

Our Maine Coon kitten was delivered about 10 days ago and he is an absolute sweetie. The ability to have a kitten delivered is a great selling point as I have an older car and couldn’t make that trip. That being said, I had no idea kittens were being bred out of the country. So due to his arduous journey, he arrived with a mild upper respiratory infection and diarrhea. We are working with our vet to clear that up. In addition, these kittens are not cheap. You expect them to be perfect and this little guy is almost deaf. I wouldn’t trade him because he’s so loving but the buyer needs to be aware that these things can happen.

12 March 2026
Unprompted review
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Reply from Purebred Kitties

Thank you for taking the time to share your experience. ❤️ We’re glad to hear your Maine Coon kitten is sweet, loving, and settling into your home. 🐾

We’re sorry to hear about the health concerns you’ve had to manage after arrival. Kittens can sometimes experience stress-related issues during travel, and any medical concerns should always be properly evaluated and treated with a vet, as you are doing.

We also understand your concerns regarding expectations and communication. Feedback like yours is important, and we will share it with our team to continue improving transparency and the overall experience for future families.

We truly appreciate your honesty and wish your little one a full and speedy recovery.

— Purebred Kitties Team

Rated 3 out of 5 stars

The process went smoothly

The process went smoothly. Received Ares within 3 weeks and he is just as precious as his pictures online are. The few things that I feel like that could’ve been done better. There could be more transparency when it comes to delivery dates and times you only get a broad idea of when he might come in and then it’s almost the last minute before you find out he’s coming. I did send a couple of emails trying to get a better idea of the delivery date, but I felt like my questions were avoided. I also paid for some of the add-ons that were never completed. I did however, receive a refund for those add-ons, but that’s not what I paid for. For example, I have paid for the pedigree certificate and it was never delivered instead I got a refund. So it makes me wonder a little bit to the validity of him being purebred. And dealing with their website and the actual purchase, I ended up paying for the flight twice the first time it was $600 and the second time it was like $680. I’m not quite sure if I was ever refunded the money for the second purchase of a flight. Not to mentioned I thought I was purchasing a kitten based in the US but instead he came from Ukraine. A bit concerning. Over all I am happy with Ares he’s an awesome cat.

24 February 2026
Unprompted review
Rated 2 out of 5 stars

If you don’t mind a kitten with ringworm

If you don’t mind a kitten with ringworm and a company that doesn’t do anything to compensate for vet and medicine expenses then I highly recommend

1 March 2026
Unprompted review
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Reply from Purebred Kitties

We’re very sorry to hear about your experience, Rob. The health and well-being of our kittens is extremely important to us, and situations like this are taken very seriously.

Please reach out to us at adopt@purebredkitties.com so our team can review the situation in detail and work with you toward a proper resolution.

Rated 5 out of 5 stars

I was a little nervous as a first time…

I was a little nervous as a first time buyer of a purebred. We’ve always rescued. However, my daughter was in need of a specific kitten as an emotional support animal. I couldn’t have been more pleased with this site. Every person was responsive and helpful. We were provided consistent updates and all questions were answered promptly. Our kitten was delivered without any problems and is healthy. Our daughter and her kitten are developing a strong and loving bond. Thank you for making this possible!

19 February 2026
Unprompted review

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