Purebred Kitties Reviews 

668
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and kind, answering all questions thoroughly, and providing wonderful support throughout the entire adoption journey. Consumer feedback highlights that the pets arrive looking exceptionally healthy and adorable, and people truly appreciate getting regular updates and photos. However, some people mentioned that their new cats arrived sick, with several customers reporting severe health complications shortly after delivery. Some reviewers were not happy with unexpected communication gaps, noting a frustrating lack of transparency regarding where the animals were actually being shipped from.

What people talk about most

Product

People report ambiguous experiences with product, as customer opinions vary widely. While many reviewers are... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a high level of disagreement among... See more

Service

Customers had ambiguous experiences with service, as opinions on the adoption process and communication... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Not sure what to think of this company. I considered purchasing a kitten from them but did not - after I saw the EXACT SAME PICTURE of the cat I liked on another adoption site for $1,000 less. Exact... See more

Company replied

Rated 5 out of 5 stars

So many people helped us bring our kitty home! kim was super amazing. great at communicating even when she wasn’t working! the breeder was also involved helping ease any concerns and answer any questi... See more

Rated 5 out of 5 stars

Communication is the only thing that I think could have been better, the buying process and customer service response times were great but almost always required me to reach out first. They gave us a... See more

Company replied

Rated 5 out of 5 stars

The people of purebred kittens help me find the perfect pure white Main Coon kitten. They were there every step of the way keeping me updated on my kitten from Ukraine. The people of Purebred Kittens... See more

Company replied


Company details

  1. Logistics service
  2. Cattery
  3. Pet adoption service
  4. Pet shop

Written by the company

At Purebred Kitties, we connect you with carefully vetted breeders and manage the entire process from reservation to arrival so you can adopt with confidence, not uncertainty; we were built to solve the real problem of risky, confusing online kitten searches filled with fake listings and poor transparency, and once you reserve a kitten, we coordinate with the breeder, remove it from the market, and handle all logistics to ensure a smooth, secure rehoming—our mission is to make purebred kitten adoption safe, transparent, and reliable by working only with responsible breeders, providing a clear structured process, and managing everything from start to finish so you’re never left guessing and can bring your new companion home the right way.


Contact info

3.9

Great

TrustScore 4 out of 5

668 reviews

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Replied to 100% of negative reviews

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3.9

All reviews

(668)

229 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY FROM FROM THEM.. SCAM!!

PurebredKittens.com is a terrible company and I feel completely scammed. The moment they got my deposit, communication stopped for over two weeks. I had to hunt them down just to get an update. Their rep “Eric” told me the kitten was being spayed at their Delaware facility and would ship in early January 2026.

That turned out to be a lie.

A week later they finally sent a video showing the kitten with a tooth growing sideways. My vet said it could become a serious problem and might even grow into the cat’s upper lip. So of course I cancelled—no one wants a future medical issue sprung on them right before shipping.

Then I noticed the outlet in the video was European. When I confronted them, they admitted the kitten wasn’t in Delaware at all. It was coming from Europe the entire time. They lied about the location, the timeline, and the condition of the kitten.

Even with a “health guarantee,” they refused to refund my deposit. They purposely wait until the last minute to show a health problem, knowing most people will feel trapped.

Do not buy from this company. They are dishonest, unprofessional, and will steal your money while hiding key information. Avoid PurebredKittens.com at all costs.

18 December 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Hi Ryan,

We want to clarify the situation to avoid any misunderstanding.

You were proactively informed by us about a developmental change observed during Yosef's growth. As soon as this became visible, we personally sent you a close-up video showing the current state of her teeth and explained the situation in detail.

At that time, no refund was refused. As an initial resolution step, we offered you the option to transfer your reservation to any other available kitten of your choice, which is our standard practice in such situations.

Following the escalation and to fully close this matter, we have decided to issue a refund of your deposit and discontinue further collaboration.

Sincerely,
Purebred Kitties

Rated 5 out of 5 stars

Beverly was amazing!

I worked with Beverly. She was incredible. Fast responding and such a pleasure to work with.

Couldn’t have asked for a better experience.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Adoption Process

The PureBred Kitties team made the adoption process smooth and seamless. From the selection process to the delivery, they were in constant contact with me, giving updates, sending videos, and answering my questions. I received my kitten yesterday. He is even more delightful than the pictures/videos were able to depict. I can tell that he was well cared for; he is calm and very affectionate. I would definitely use PureBred Kitties for my next family member.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

We are beyond happy with our Persian…

We are beyond happy with our Persian kitty. Upon reservation all questions were answered promptly, the process was fairly smooth. Delivery by air nanny went as expected. We've had our kitty for almost 2 weeks now, he is healthy and thriving. Very pleased with our experience with pure bred kitties.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Communication from the adoption agents and breeder was very fast - in fact it occurred just a few minutes after placing my adoption reservation. I was confident that my kitty would arrive to me quickly and safely, and that she would be healthy. I was set with all of the resources I needed from the breeder to answer any questions.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

My Main Coon Kitty

My wife an I adopted a beautiful Main Coon kitten. He arrived at our house very healthy and happy. He quickly adjusted to his new surroundings and was totally comfortable with my wife and I and acted like he had always lived with us. It was truly amazing! He is a very friendly with a loving personality and it was obvious that the breeder raised the kitten with a lot love and care.

Also, the adoption team did an outstanding job in getting our new kitten to us safely and without incident.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

They take your money with no follow…

They take your money with no follow through

1 November 2025
Purebred Kitties logo

Reply from Purebred Kitties

Hi Ronda,

We’re really sorry to hear that this was your experience. That’s never what we want for anyone, and we completely understand how frustrating this can feel. We truly care about our adopters and would appreciate the opportunity to better understand what happened and help make things right. Please reach out to us directly at adopt@purebredkitties.con
or call us at 877-227-3707, and our team will be happy to assist you.

Rated 5 out of 5 stars

It was all so smooth

It was all so smooth. I had at least 3 people who made themselves available to me thru the process. Kitty was brought to Sky Harbor airport.
This kitten is friendly, loving, smart.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

A wonderful experience!

I absolutely loved working with the company! I was worried at first, as we've never purchased a kitten from them, but we had a great experience. Everyone was very helpful and quick to help solve any issues we were having. They helped us to pick out the perfect date along with ensuring she arrived safe and comfortable. We worked with Kim, a specialist. She walked me through anything I needed help with, along with asking the breeder any questions I may have had and giving me the answers. The team really did a great job allowing me to feel at ease. I got regular updates including videos of Luna and her progress. The cargo transport was easy and safe. She came with a food and water bowl, along with a pad to ensure she could use the restroom if she needed to do so. Overall, I would definitely choose to work with them again when getting a kitten.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team!

So many people helped us bring our kitty home! kim was super amazing. great at communicating even when she wasn’t working! the breeder was also involved helping ease any concerns and answer any questions. the flight nanny was amazing as well super involved sending updates and pictures. they have an amazing team all around! super grateful we found purebreds and got to bring our kitty home just in time for christmas.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

UPDATE - DO NOT GET A CAT FROM THEM

UPDATE - they want to refund me 500$ as a “gesture”. Mind you the cat came with upper respiratory infection, conjunctivitis, ear infection, giardia, coccidia AND RINGWORM. She passed ringworm to me, my husband and 4 of my other cats. AND THE CAT IS ALSO A GIRL!!! I purchased a boy. Again - do not get any kittens from them
DO NOT PURCHASE A CAT FROM THEM - I was sold an extremely sick cat (conjunctivitis, upper respiratory infection, ear infection and 2 parasites) AND the wrong gender cat - I purchased a boy and got a girl. Spent almost 2k in vet bills and no response from them about the refund. I’m opening a law suit if anyone wants to join me
They claim the cat was vet checked but upon delivery the breeder handed us antibiotic pills and antibiotic eye drops. Why would they have done so if the cat was healthy?? Besides the cat came to us straight from europe. The breeder barely spoke any english and the meds were written in russian!!! They were NEVER under your care in the usa
And ringworm takes 10 days to flare up - mind you she came showing signs of it.

Trinity (her name is Good Night now) was purchased as a MALE cat, and I made sure to double check with Maria that it was a male cat which Maria did confirm it was a male cat. During the whole time before pick up everyone in the company was very responsive and helpful. The day arrives and my husband flies all the way to NYC to pick the cat up - mind you this is a 6h flight. We have been communicating since the beginning to make sure everything went smoothly. He arrives there 3h in advance to make sure he has enough time to pick up the cat, check back in to his plane back. The problem started there: the breeder arrived SUPER LATE, giving my husband 20 MINUTES only till the departure of his plane. He had no time to talk to the breeder at all. The breeder gave him eyedrops “in case her eyes get dry” and pills “in case she gets sick on the plane”. It was a super stressful situation because my husband had to beg people at TSA line to let him go through or he would miss his flight - mind you a 500$ flight ticket.
Luckily people were nice to him and allowed him to go through and he made it, barely.
So he gets home and I instantly notice this cat is not okay. It’s eyes are oozing pus and it’s sneezing nonstop. We bring it to an emergency hospital the next day and we found out that the cat has conjunctivitis, an upper respiratory infection AND an ear infection. AND WE ALSO FOUND OUT THE CAT IS A SHE!!!!! When I made sure to confirm it was a male cat because I wanted a male cat specifically. That’s when the vet bills started pilling up. First vet bill is $395.64.
As the days go by, she’s taking her meds but she starts to have some diarrhea. Some days her stool is fine, some days it’s liquid. We assumed it was stress, new house and etc so we try to heal her with some probiotics made for diarrhea. It’s a constant in and out of the diarrhea situation. As we are trying to talk to you guys to get the refund for her vet bills, the diarrhea gets worse and we notice blood in her stool. At this point her stool is literally a clear jello and she also starts vomiting. Me and my husband BOTH miss a full work day to sit with her at the pet emergency care hospital yesterday, nov 3rd. She gets all tests done. Another $719.24 bill. So far we’re at $1114.88 paid OUT OF POCKET, not counting with the diarrhea medication and special food we purchased to try to get her better in the mean time, or the lost days of work me and my husband had to take to bring her to the hospital. We’re both under a line of work that if we don’t work, we don’t make money.
Today I get a call from the vet stating her tests are back and she tested positive not for one, but for TWO parasites that, according to her vet she had it before she came to us, and that’s why she has been having diarrhea since the day we got her and because neither her or any of my other cats have any contact with the outside world. And all my other cats are extremely heathy and never had any health issues at all.
And as for today, when I left my work earlier to pick up her meds, the total bill for today’s meds were $209. Which brings our vet bills total to $1323.88.
Mind you I have another cats - what if they get sick too??? Do you have ANY IDEA on how serious this situation is?? And then I email you as you requested and I don’t get any answer back?
So I brought the issue to my lawyer and he’s ready to work with me on this case with me. According to him this is an easy win, so he’s just waiting me on my GO, but because I’m VERY NICE I wanted to try talking to you one last time before I proceeded with more drastic measures.

14 September 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

We are truly sorry to hear about the distress and frustration you are experiencing, and we understand how upsetting this situation has been for you and your family. We appreciate you taking the time to explain your concerns in detail.

At Purebred Kitties, the health and wellbeing of our cats is extremely important to us. We want to reassure you that we do not sell sick cats. Every kitten that leaves our care is examined by a licensed veterinarian, properly vetted, and cleared as healthy prior to departure, with veterinary documentation confirming this status at the time of transfer.

That said, we recognize how stressful it is to welcome a new kitten and then face unexpected health concerns. Upper respiratory symptoms, gastrointestinal upset, and similar conditions can sometimes arise after relocation, particularly following air travel, environmental changes, or exposure to new surroundings. These situations are unfortunately well-documented in kittens, even when they have been cleared by a veterinarian beforehand.

Regarding parasites, some conditions may remain asymptomatic or not detectable during a routine wellness exam, and a later diagnosis does not necessarily indicate that the condition was present, active, or known prior to pickup.

We also sincerely apologize for the distress caused by the gender misidentification. While rare, this can occasionally occur in young kittens and is never intentional. In such cases, our policy is to offer the option to return the kitten, at which point a refund will be issued once the cat is safely returned to us, in accordance with our terms and conditions.

We understand how overwhelming unexpected veterinary expenses can be, which is why we offered a goodwill refund as a gesture of support, despite the kitten being cleared by a veterinarian prior to leaving our care and in line with our health guarantee terms.

We truly regret the stress this situation has caused. At this time, we stand by our practices, documentation, and policies, and respectfully disagree with the assertion that the kitten was sold knowingly ill or that any misconduct occurred.

You may also contact us directly, or you may reach out to us at adopt@purebredkitties.com.

Rated 5 out of 5 stars

Great experience

Great communication, had a great experience with the lady that met me with the kitten, very informative, just an all around great company.

10 November 2025
Rated 1 out of 5 stars

Received Kitten 2 Months Older than Advertised

UPDATE: Just want to add another cherry on top of this company. Not only is the birthday wrong by two months. THE MICROCHIP DIDNT EVEN MATCH MY CAT. When I took her to the vet, they came back in and asked where the hell I got my cat because the
microchip number in my paperwork and her pet passport didn't match the microchip when she was scanned. SO TECHNICALLY THEY ILLEGALLY BROUGHT A CAT INTO THE US. Fraud, Breach of Contract and very easily a criminal offense. Shut this company down!!

Zero stars if possible. Adopted a Russian Blue through Purebred Kitties. Everything started great! Awesome communication and as soon as deposit was put down it was hard to find anyone to answer me or my questions.
I was told the breeder was in New York so when the day came she was sent from JFK airport to where we picked her up. I then see tags on her crate with different languages. Pet Passport was with her saying she was born in Russia, then was in Florida with Sonshine Kennels and then to New York.
Online and final papers I signed stated her birthday was 9/25 only to find out when I picked her up, the papers in Russia say she was born 8/5.
This company is an absolute scam and fraud.

15 December 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Hi Brooke,

We’re very sorry to hear about your experience and sincerely apologize for the frustration and confusion this has caused. This is not the level of service we strive to provide.

We understand your concerns regarding communication, documentation discrepancies, and your kitten’s travel history. These matters are taken very seriously. Please know that we are reviewing this situation internally.

Our Post-Adoption Specialist will be reaching out to you directly to address your concerns, clarify the paperwork inconsistencies, and work toward a resolution. We truly appreciate you bringing this to our attention and regret the distress this experience has caused.

Thank you for your feedback.

Rated 5 out of 5 stars

My devon rex kitty

Adopting my devon rex kitty from purebred kitties was my first experience with pet adoption. I have been wanting a fur baby but needed something hypoallergenic and i’ve always dreamed of a a devon rex. After adopting my kitty on November 6th, I finally got him on December 11th. The team sent me videos once a week and they were good with responding when I had questions. I was really nervous but my kitten is so perfect. He is playful, sweet, knows how to use the litter, and was immediately affectionate with us. He was even ready to eat and drink right away! I couldn’t be happier.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

The people at Purebredkitties were…

The people at Purebredkitties were super helpful throughout the entire process and communicated every detail every step of the way. They also offer great advice and seem to really care about the animals and their customers.

10 December 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Hi John! Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team works hard to keep every step clear and supportive, and it means a lot to know you felt cared for throughout the process. We’re thrilled to have been part of your journey! 🐾

Rated 1 out of 5 stars

My experience is very worse

My experience is very worse, The delivery of kitten was 4 days late. Also the kitten is not purebred . Genuinely very disappointed

9 December 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Hi Stubbs Harry,

We’re sorry to hear about your experience. We’ve checked our system and unfortunately could not locate your name or any matching order. All kittens listed on our site are purebred, and pedigree certificates are always available. If you believe there’s been a misunderstanding or you need further assistance, please email us at adopt@purebredkitties.com
and we’ll be happy to help.

Warm regards,
Purebred Kitties Team

Rated 5 out of 5 stars

Not a scam! Everything worked out perfectly for us!

We were disheartened to read negative reviews about Purebred Kitties and hesitant to proceed — BUT SO GLAD WE DID! We absolutely love our golden British Longhair kitten. The Adoption Team (Eric, Jane, Ley and Maye) was always readily available. They walked us through the process and answered all of our questions. We would be happy to personally share our experience with others if asked to. This kitten has adjusted easily into our home and brought so much joy back into our lives. We can’t thank the breeder and Adoption Team enough!

6 December 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Thank you so much for sharing this wonderful review Jessica! We’re truly grateful you trusted us despite the concerns you saw, and we’re thrilled to hear how much joy your golden British Longhair has brought into your home. Our team — Eric, Jane, Ley, and Maye — will be so happy to know their support made the process smooth and reassuring for you.

We deeply appreciate your willingness to share your experience with others. Thank you again for your trust and kindness, and we’re so glad your kitten is thriving! 🐾💛

Rated 5 out of 5 stars

The love of my kitten

I enjoy my kitten. The People were very helpful and cooperative throughout the process. Keeping weekly updates and posts on how he is doing.

1 November 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Hi Robert,

Thank you for sharing your experience with us. We’re delighted to hear that you’re enjoying your kitten and that our team’s communication and weekly updates helped make the adoption process smooth and reassuring. It’s wonderful to know everything felt supportive and cooperative from start to finish.

We truly appreciate your trust in us and are so happy to have played a part in bringing your new little companion home.

Warmest regards,
Purebred Kitties Team

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