Purebred Kitties Reviews 

668
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and kind, answering all questions thoroughly, and providing wonderful support throughout the entire adoption journey. Consumer feedback highlights that the pets arrive looking exceptionally healthy and adorable, and people truly appreciate getting regular updates and photos. However, some people mentioned that their new cats arrived sick, with several customers reporting severe health complications shortly after delivery. Some reviewers were not happy with unexpected communication gaps, noting a frustrating lack of transparency regarding where the animals were actually being shipped from.

What people talk about most

Product

People report ambiguous experiences with product, as customer opinions vary widely. While many reviewers are... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a high level of disagreement among... See more

Service

Customers had ambiguous experiences with service, as opinions on the adoption process and communication... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Not sure what to think of this company. I considered purchasing a kitten from them but did not - after I saw the EXACT SAME PICTURE of the cat I liked on another adoption site for $1,000 less. Exact... See more

Company replied

Rated 5 out of 5 stars

So many people helped us bring our kitty home! kim was super amazing. great at communicating even when she wasn’t working! the breeder was also involved helping ease any concerns and answer any questi... See more

Rated 5 out of 5 stars

Communication is the only thing that I think could have been better, the buying process and customer service response times were great but almost always required me to reach out first. They gave us a... See more

Company replied

Rated 5 out of 5 stars

The people of purebred kittens help me find the perfect pure white Main Coon kitten. They were there every step of the way keeping me updated on my kitten from Ukraine. The people of Purebred Kittens... See more

Company replied


Company details

  1. Logistics service
  2. Cattery
  3. Pet adoption service
  4. Pet shop

Written by the company

At Purebred Kitties, we connect you with carefully vetted breeders and manage the entire process from reservation to arrival so you can adopt with confidence, not uncertainty; we were built to solve the real problem of risky, confusing online kitten searches filled with fake listings and poor transparency, and once you reserve a kitten, we coordinate with the breeder, remove it from the market, and handle all logistics to ensure a smooth, secure rehoming—our mission is to make purebred kitten adoption safe, transparent, and reliable by working only with responsible breeders, providing a clear structured process, and managing everything from start to finish so you’re never left guessing and can bring your new companion home the right way.


Contact info

3.9

Great

TrustScore 4 out of 5

668 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(668)

229 reviews in the last 12 months

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Rated 5 out of 5 stars

Totally worth it!

The adopting experience went so smoothly!! Communication was great and everyone was really nice and gave frequent updates about how my kitten was doing. I love my kitten so much, he is just the perfect addition to my life and I couldn’t have asked for a better, sweeter, or more loving cat.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Happy healthy cats

I’ve adopted 4 cats from here and every time it has been a 5⭐️ experience! The kittens arrive healthy and happy and have brought so much joy to our lives!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Good company to work with

Kim was super helpful throughout the process. She answered all my questions and provided all the documents we requested! We hit one hurdle during the adoption, but Kim worked it out. The kitty is beautiful and everything we hoped for. I would use them again.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience working…

We had a fantastic experience working with Purebred in adopting our Maine Coon kitten. We looked forward to our weekly videos until our little guy arrived. He arrived healthy and playful. For a peace of mind when looking to adopt go with this company and avoid having stress worrying about being scammed.

16 October 2025
Rated 4 out of 5 stars

Great Experience!

Kitten looks just like the picture. Great communication. Kitten seems healthy. My only complaint is that I feel it’s over priced. We love our new kitten. He’s very loving and well trained.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

I purchased my kitten from Purebred…

I purchased my kitten from Purebred Kitties in March 2025. The company is based in the USA, but the breeder was from Ukraine.

While my kitten was still in Ukraine and before he was delivered to me, I asked for medical documentation for both the kitten and his parents. I assumed I would receive this information during that time so I would know his medical status before receiving him. Despite requesting this in advance, I never received any medical records for the kitten or his parents PRIOR delivery which should be standard when purchasing a kitten.

I also asked before delivery to have my kitten’s name changed in his passport. I was told this would be done. When I received the passport, the name had not been changed. After contacting Kim, I was first told it would be fixed, and then I was told to contact the breeder myself to request the change. I do not believe this should have been the buyer’s responsibility.

Regarding delivery, I specifically asked in advance if they truly deliver in February, and I was told yes. However, my delivery was postponed multiple times due to “weather conditions.” I had already taken time off work and rearranged my schedule several times to be available for pickup, which resulted in lost work hours and unnecessary stress.

I also want to mention that while many reviews describe Kim as very nice, my experience was different when it came to important issues. She was polite, but when I raised serious concerns about health, documentation, and delivery problems, I felt professionally ignored rather than supported.

Health problems started almost immediately. On the second day after bringing him home, I had to take him to the vet because he presented with vomiting, diarrhea, and inappetence. I contacted Purebred Kitties, and despite the symptoms, I was told it was just stress from relocation. (no it wasn't)

Within a couple of weeks, he developed eye problems and was diagnosed first with conjunctivitis, which later progressed to uveitis and now appears to be chronic.

Gastrointestinal problems have continued since then, and in October he also began having episodes of blood in his stool, which led to further veterinary visits and testing. More recently, an ultrasound showed enlarged intestinal lymph nodes, and he continues to have chronic gastrointestinal issues, including abnormal stool and poor appetite. We are still in the process of diagnostics.

Because these problems began within days of delivery and have continued over many months, I do not agree with the statement that he was fully healthy at the time of sale.

I also expect that the company may respond with an apology and ask me to contact them privately. However, I did reach out earlier regarding medical records, delivery delays, and health concerns, and those issues were not resolved at the time when support would have mattered most. My review reflects my real experience and my cat’s documented medical history.

These are serious medical concerns that appeared very early in his life and are not what you expect when purchasing a kitten advertised as healthy and vet-checked. The emotional stress and financial burden of repeated veterinary visits have been significant.

I love my cat very much and will always take care of him, but I regret trusting the promises made regarding health screening, documentation, and customer support. I strongly advise future buyers to be extremely cautious, insist on receiving full medical records before purchase, and understand that follow-up support may be limited after you receive your kitten.

Update: Instead of addressing the concerns raised in my review, it was flagged as defamatory. My review reflects my own experience as a customer and is based on my kitten’s documented veterinary history. I encourage readers to review all available information and make their own informed decisions.

4 March 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Hi Veronika,

We are truly sorry to hear about your experience and the ongoing health challenges your kitten has faced. This is not the experience we want for any of our customers. We sincerely apologize for the lack of medical documentation prior to delivery, the unresolved passport name change, and the repeated delivery delays that caused disruption and stress. We also regret that you felt your concerns regarding health, documentation, and delivery were not adequately addressed at the time you reached out. Your feedback is taken seriously, and we understand how frustrating and disappointing this experience has been.

We are especially sorry to learn about your kitten’s medical issues and recognize the emotional and financial burden that ongoing veterinary care can bring. While we work with breeders who certify kittens as healthy at the time of departure, we understand that your experience has not met your expectations or our standards. We would be happy to assist you and review your case in detail to see how we may help further. Please contact us directly at adopt@purebredkitties.com
or 877-227-3707 so we can discuss this matter privately.

Rated 5 out of 5 stars

Great Experience

I was hesitant at first purchasing a kitten unseen but the adoption specialists made it a very easy process. I was looking for a specific color kitten that they did not have on the site and they were able to find one for me. I’ve had my kitten for about two weeks now and he’s the sweetest and most loving kitten ever. I would definitely recommend Purebred Kitties

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy and professional

I had great experiences with Purebred Kitties all the way from my first conversation with a pre-adoption specialist to the moment I met my new kitten a few weeks later. Everything was very aboveboard, pressure-free, and most importantly, my Siberian kitten arrived healthy and happy, eager to interact with people, play, and be loved. He got a clean bill of health from the vet and he’s adapting well to life at his new home!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

My cat has Tritrichomonas

My cat has Tritrichomonas and came from Ukraine when it listed the breeder in California. The cat arrived sick and traumatized from all the travel. It's been a month since I've had him and his health has only gotten worse and worse. I paid $4000 to get a sick cat and have spent close to $3000 to try and make him better.

Update: While the company replied to this review pretty quickly, I promptly emailed them again following up with it, and they've yet to respond two weeks later. They're acting like they're providing support following this review and are continuing to not handle this situation whatsoever.

18 December 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Hi Austin, we’re truly sorry to hear about your experience and the distress you and your cat have gone through. We understand how upsetting it is to welcome a new pet expecting a healthy start, only to face unexpected health challenges—especially after such a long and difficult journey. We sincerely empathize with the emotional and financial strain this has caused you.

Your concerns are important to us, and we would really like the opportunity to review your situation in detail and see how we can help make this right. Please reach out to us directly at adopt@purebredkitties.com
or call us at 877-227-3707 so our team can assist you further.

Thank you for bringing this to our attention, and again, we’re very sorry for what you and your cat are experiencing.

Rated 5 out of 5 stars

Great experience with Pure bred kitties!

I was very pleased with my experience, from the initial conversation to my interaction with James, the flight nanny.
I love my kitty and she is just beautiful. She was well cared for from the beginning,I could tell! She is healthy and she warmed up within the first 24 hours. Now she is my little princess and LOVES to snuggle! Thank you!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great! My experience was wonderful and my breeder did a perfect job! My kitten is the best! I would definitely recommend and purchase again!

4 December 2025
Purebred Kitties logo

Reply from Purebred Kitties

Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience and that your breeder did an excellent job. Enjoy every moment with your kitten, and we truly appreciate your recommendation and support! 🐾

Rated 5 out of 5 stars

Lot of people say scam but i received a…

Lot of people say scam but i received a perfectly good main coon kitten. Maybe it depends on the breeders. She wasnt scared when i first got her from the airport, she was friendly and still is very friendly.

1 December 2025
Purebred Kitties logo

Reply from Purebred Kitties

Thank you for sharing your experience! We’re glad to hear your Maine Coon arrived healthy, confident, and friendly. We truly appreciate you taking the time to share your positive experience and perspective. 🐱

Rated 5 out of 5 stars

My experience was great due to…

My experience was great due to communication, professionalism and help. Everything was simple and direct. I definitely will recommend to other peers.

11 January 2026
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Thank you so much for your kind words and support—we truly appreciate it!

Rated 1 out of 5 stars

I would not recommend getting a kitten…

I would not recommend getting a kitten from this website. The communication was very inconsistent throughout the entire process. We fell in love Zane, a Bengal cat that was nine months old. I knew he was coming from the Ukraine. In what should have been a one week turnaround he was held at their center for almost six weeks. Every update in videos they sent us while he was at their facility in the US was of a very scared and sad kitty, not the playful kitty in original videos, which broke our heart. Due to the heat of the summer, we ended up having to have a flight nanny bring him from the east coast to St.Louis. I justified the extra cost thinking that the cat would be happier being inside the passenger part of the plane versus cargo. When my children and I met the kitty at airport arrivals, he was very upset and hissed at us immediately in his carrier. He was clearly traumatized. We gave this kitty all the love and space we could trying to follow the 3-3-3 rule. It has been five months and he will still not let us pet him and he's still skiddish. He is clearly very scared of humans and had a horrible experience coming to live with us. This was not a kitty like you would adopt at a pet shelter. I'm hoping that over time he will learn to not fear us.But i'm not sure he ever will overcome his trauma. He is a beautiful cat and healthy (as far as I know, but I can't confirm that, as I can't get him into a carrier, to take him to a vet). I would strongly caution anyone with young children about using this company as this has not been a great experience for my kids or for me. Definitely not worth over three thousand dollars I spent.

31 July 2025
Unprompted review
Purebred Kitties logo

Reply from Purebred Kitties

Hi Kelly! Thank you for taking the time to share your experience. We are truly sorry for the distress and disappointment you and your family have gone through. What you described is heartbreaking to read, especially knowing how much love and excitement surrounded bringing Zane into your home.

International travel and extended transitions can unfortunately be very stressful for some cats, and it’s clear that the delays, communication gaps, and multiple moves did not align with the experience you were expecting or what we strive to provide. We deeply regret the emotional toll this has taken on your children, on you, and most importantly on Zane.

We sincerely appreciate the patience, care, and compassion you’ve shown him by following the 3-3-3 rule and giving him space and understanding. While every cat adjusts differently, we understand how difficult and discouraging it is to still see him struggling months later, especially after such a significant emotional and financial investment.

Your feedback is taken very seriously, as it highlights areas where we must continue to improve—particularly around communication, timelines, and setting realistic expectations for families, especially those with young children.

We would truly welcome the opportunity to speak with you directly, learn more, and see how we may be able to support you and Zane moving forward. Please feel free to reach out to us at adopt@purebredkitties.com
at any time.

We are genuinely sorry that this experience fell short of what it should have been, and we wish you, your children, and Zane peace, healing, and progress in the months ahead.

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