An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more
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Review summary
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Reviews shaping this summary
PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more
Company replied
A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more
I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more
Company details
Information provided by various external sources
PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!
Contact info
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Good delivery
Good delivery,
A small discount is good can you give a better % off when buying more?
Thank you
13 October 2023
Reply from PureFilters
Jennifer — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Reply from PureFilters
Christian — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Excellent
incredibly fast delivery and delicate catalyst was in perfect condition. Reasonable price! Only other thing to mention is that it was purchasable separately as opposed to kit which was also available.
12 October 2023
Reply from PureFilters
Chris— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Great Service
I made a mistake in my very late night order and didn't realize it until after I had paid. I sent an email telling them what happened and had an email in my inbox the next morning telling me my incorrect order had been cancelled to resend with the correct info. The order arrived very quickly even 2 time zones away. great service.
6 October 2023
Reply from PureFilters
Dave — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Smooth experience
Smooth experience. Easy to navigate website. Simple order process, item received promptly. The company communicated the status via email from order received, to item shipped, to item delivered.
13 October 2023
Reply from PureFilters
George — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Good service always
I always am able to replace my air filters for a reasonable price.
It’s so much more expensive to get the filter from our heating company so I was thrilled to find this Canadian company!
Good service always
6 October 2023
Reply from PureFilters
Gillian— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Reply from PureFilters
Thank you for the feedback, much appreciated!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Unfortunately I ordered 3 items in my…
Unfortunately I ordered 3 items in my last order and only 2 arrived. The matter was resolved within a few days however when the 3 item arrived it wasn’t what I expected. I ordered a package of 3 specific vacuum bags. I received 3 loose vacuum bags and have no idea which brand or quality they are. I gave up on trying to follow up to fix the matter. Ugh.
10 October 2023
Good product and quick delivery
11 October 2023
Reply from PureFilters
Francoeur — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Perfect!
I needed filter that I had difficulty to find, but I find it here at a decent price! It was a perfect fit, and the delivery was fast!
9 October 2023
Reply from PureFilters
Jean-Michel — Thank you for the feedback, much appreciated!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Ease of ordering and fast delivery
Ease of ordering. Quality of product plus fast shipping and delivery. Can’t ask for more
11 October 2023
Reply from PureFilters
Bernice — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Reply from PureFilters
Bryon — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Ordered and delivered with no issues
5 October 2023
Reply from PureFilters
Don — Thank you for the feedback, much appreciated!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Great experience!!
The filters came quickly without damage (packaged very well). The website was easy to use and order from. This will be where I order from now on.
24 September 2023
Reply from PureFilters
Jennifer — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Good Canadian Company
We have used PureFilters a few times and their service is excellent. Online ordering from their website is an easy process, the filters are a good price, and their service is reliable. The filters ship from Ontario and delivery is always within the promised time frame. I'd recommend PureFilters, and we'll continue to order from them.
26 September 2023
Unprompted review
Reply from PureFilters
Alison — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Reply from PureFilters
Jacqueline— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Reply from PureFilters
Geoff — Thank you for the feedback, much appreciated!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
I’ve been dealing with Purefilters for…
I’ve been dealing with Purefilters for years. Very reliable service and great pricing. I also like the fact that they are CANADIAN.!
13 September 2023
Reply from PureFilters
Rob — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
If there was a way to give them less…
If there was a way to give them less than 1 star I would. I received a package with the wrong goods and quantity. Their "customer service" line would not connect you to a person and instructed you to send them an e-mail. They took several days to respond to the e-mail. I have had to send the same person the same picture of what I received twice. And to top it off, I found a local supplier that would sell me exactly the same product for half the price. Being completely honest I would say...don't walk - RUN away from Pure Filters!
17 September 2023
Happy with purchase
Read the poor reviews first to check out website.
Overall: Legit and no issues.
Great to support small business!
Wouldn’t hesitate to order more filters!
18 September 2023
Reply from PureFilters
Terence— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
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