An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more
Company replied
I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more
A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more
Company details
Information provided by various external sources
PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!
Contact info
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You actually make a filter that fits
You actually make a filter that fits. I have been searching and trying many, none fit.
Thanks and please don’t stop making them.
18 June 2025
Reply from PureFilters
Jane — thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Very prompt delivery and the website…
Very prompt delivery and the website offers every possible type of water filter you need.
18 June 2025
Reply from PureFilters
Gen — thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Reply from PureFilters
Tim — thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
On time and exactly as ordered.
7 June 2025
Reply from PureFilters
Alan — thanks for the 5-star review!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Filter order shorted.
Ordered four of two different size air filters. (8 in total) Said order arrived in two different shipments with one being short a filter. Discussed “short” with rep Donna who asked for pictures. I sent pictures and Donna replied that the matter would be taken care of. ~ 10 days later, “short” filter arrived. All good.
5 May 2025
Reply from PureFilters
Brent — thanks for the 5-star review!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Good service and fast
13 April 2025
Reply from PureFilters
Luis — thank you for the feedback, much appreciated!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Good price and fast service
15 April 2025
Reply from PureFilters
Paul — Thank you for the feedback, much appreciated!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Fast service.
12 April 2025
Reply from PureFilters
Christiane — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Very good and prompt service
Very good and prompt service. The person on the telephone was very helpful.
22 April 2025
Reply from PureFilters
Grace— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
The order was a good price and acurate but took a month
It took a month to get the order,and I was wondering even after it was shipped as the tracking didn't work.The driver dropped it off in the rain but didn't ring the door bell.I appreciate that with the price there aren't margines for great customer service but for your sake I hope i'm unique.
4 March 2025
Filters arrived on time.
6 March 2025
I couldn’t find filters at any Heating…
I couldn’t find filters at any Heating wholesaler for my HEPA filter, but they were in stock here. 😃
11 March 2025
Reply from PureFilters
Alan — Thank you for the feedback, much appreciated!
PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.
Reply from PureFilters
Terry — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
Reply from PureFilters
Ruth — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
You had wanted I needed
You had wanted I needed. Though I had to order online and wait for its arrival across several provinces, all aspects of the of the transaction was easy and smooth
1 February 2025
Reply from PureFilters
Susan — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
I was without Amana water filter for my…
I was without Amana water filter for my 20 yr old Amana fridge since the company stopped manufacturing them due to change in technology. Then, I found compatible filers at PureFilters which works as good as the original filters.
Thank you PureFilters
Dave Devendra
2 February 2025
Reply from PureFilters
Dave — Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Reply from PureFilters
Yves— Really appreciate you taking the time.
Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.
Filter Order
We have been ordering our filters here for over 15 years.
Both refrigerator and furnace.
4 January 2025
Reply from PureFilters
Jeannie — Thanks for the 5-star review!
Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.