PureFiltersReviews 

1,274
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently find the ordering process to be straightforward and easy, appreciating the clear communication regarding their order status and delivery expectations. The delivery service is frequently highlighted for its speed and efficiency, with many products arriving earlier than anticipated. Reviewers also praise the product selection, noting the availability of specific and hard-to-find items, as well as the competitive pricing and good quality of the products. However, some people experienced issues with orders not shipping or being delayed, and a few customers received incorrect items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting its quality and suitability for their... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting excellent and competitive pricing.... See more

Quality

Customers had positive experiences with quality, with many reviewers pleased with the product's overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more

Rated 5 out of 5 stars

PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more

Company replied

Rated 5 out of 5 stars

I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more

Rated 5 out of 5 stars

A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more


Company details

  1. Air filter supplier
  2. Furnace parts supplier
  3. Water Filter Supplier

Information provided by various external sources

PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,274)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

Easy order and fast delivery, hard to do any better.

4 January 2025
PureFilters logo

Reply from PureFilters

Yves— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Filter Order

We have been ordering our filters here for over 15 years.

Both refrigerator and furnace.

4 January 2025
PureFilters logo

Reply from PureFilters

Jeannie — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Prompt shipment

Prompt shipment. Good selection and great prices.

21 December 2024
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Reply from PureFilters

AS — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Received exactly What requested

Received exactly What requested, quickly! Sas allo very Well packaged!

8 December 2024
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Reply from PureFilters

Guy— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

They find the right product for me and…

They find the right product for me and quick response.

10 December 2024
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Reply from PureFilters

Daniel — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

it was seamless

17 December 2024
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Reply from PureFilters

Cal — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Excellent product selection and delivery

Had the product I needed and received it quickly and easily. I have ordered numerous times and pure filters always made it easy and efficient to get what I need.

21 December 2024
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Reply from PureFilters

Gord— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Delivery on time.

Excellent service

4 December 2024
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Reply from PureFilters

Andre — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 1 out of 5 stars

The Pleatco PA200S Pool Filter…

The Pleatco PA200S Pool Filter Cartridge, which is listed on their website, has been consistently out of stock for over three years. If a product is not in stock, it is not appropriate to list it on your website. I have repeatedly requested updates on its availability, but I have not received any responses. In the end, I decided to purchase the cartridge from another retailer and had it delivered within a week.

25 December 2024
Rated 5 out of 5 stars

When I contacted their customer service…

When I contacted their customer service regarding USPS delaying the delivery of my filters they gave me a rebate in compensation for my inconvenience. Very good customer service!

4 December 2024
Unprompted review
PureFilters logo

Reply from PureFilters

Joseph — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 1 out of 5 stars

Very slow to ship order

I selected this business based on the positive reviews and quick shipping. I placed an order for hot tub chemicals and a fridge filter on Nov 2. The chemicals were not shipped until Nov 13 (received Nov 19). As of Dec 2nd, the fridge filter still has not been shipped.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Return made Easy I made a mistake and ordered the wrong…

I made a mistake and ordered the wrong furnace filter for my furnace and needed to returm them. Donna from pure filter support was very understanding and went out of her way in providing the most economical way of returning them for credit. With out her help the cost of returning them (shipping) would have been prohibitive. Please eztent my thanks to Donna.

2 November 2024
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Reply from PureFilters

William— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Great prompt delivery

Great prompt delivery and product as expect.

6 October 2024
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Reply from PureFilters

Genevieve — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Exactly what I ordered.

Exactly what I ordered.

9 October 2024
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Reply from PureFilters

Laury Ann — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Easy to order, Ships fast

Website is easy to navigate to our particular needs. Pricing is noted. shipments arive in a timely fashion and have always been correct in our experience.

7 October 2024
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Reply from PureFilters

Lorne — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

X8794 Lennox UV bulb

The X8794 Lennox UV bulb arrived promptly and unbroken. I am pleased you offer the brand name official replacement bulbs. There are some less expensive, but careful checking reveals they are not UV.

8 October 2024
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Reply from PureFilters

Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Excellent service!

9 October 2024
PureFilters logo

Reply from PureFilters

Kevin — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 1 out of 5 stars

Was not given back my full refund

Was not given back my full refund. Company stated we had damaged product yet it was not. Assuming their carrier UPS damaged product and company wouldn’t refund full amount of $144+ but instead refunded $96? Was a poor experience.

7 October 2024

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