Do not buy from here! Order number 204-3858975-7410709 My son purchased the Marcy HG 5000 multi gym. When the gym turned up one of the pieces was badly bent. After numerous attempts to con... See more
Company replied
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Do not buy from here! Order number 204-3858975-7410709 My son purchased the Marcy HG 5000 multi gym. When the gym turned up one of the pieces was badly bent. After numerous attempts to con... See more
Company replied
I would give this company a -5 star if could. Paid for item, zero communication- no reply to countless emails/ calls trying to find out about my order. Refunded money without an apology! They have le... See more
Company replied
Purchased Sunday, received email Wednesday regards shipping, not sure what happened to next day shipping! Delivered Saturday with a 2 hour delivery slot. Although daunting, the machine was very easy t... See more
Horrendous- ordered items on 21st March stating delivery in 2-3 days. They happily took £210 off me however are now ignoring my emails and I’ve had nothing to say if the items are out of stock / if I’... See more
Company replied
PureFitness & Sports commenced on 1st May 1995 supplying quality home fitness and gym equipment throughout the UK and now into Europe too. Like you, we have a real passion for sports & fitness and our goal is to become the No.1 Fitness & Sports Retailer in the UK and eventually Europe. We aim to do this by providing our customers with the best shopping experience online and un-paralled customer service, we provide leading quality high street brands at great value, affordable prices so that anyone can bring fitness into their home.
Unit 3, Sullivan Business Park, HU3 4TG, Hull, United Kingdom
Arrived 24 hours after order, great product, great service thanks
We ordered the exercise bike through Tesco but needed it the following day - a Saturday- so we could put it together for our daughter before we left for home. After a telephone call to Pure Fitness and Sports they said they could provide a courier (for an additional payment) to deliver on the Saturday, which was very much appreciated by us. It was cheerfully delivered to the door - up 2 flights of stairs. The exercise bike was as expected and ideal for what it was needed for following a knee operation. Kept informed of exercise bike delivery progress - friendly, thoughtful staff. Would recommend.
Easy, simple to use website, ordered items delivered as stated and emailed status of order at each stage was helpful.
Product easy to assemble and strong. One cable was defective, but replacement sent immediately without query. Support excellent.
Amazing value and great service. The piece of equipment purchased was more than £150 less than that famous catalogue shop beginning with A. Delivery was fast and I was contacted to ensure a convenient day.
Great communications throughout. Will definitely shop again.
Generally a good service, just a shame about the 0845 number to contact Palletways to arrange delivery that cost me the best part of £20.
Pure Fitness & Sports supply great products
Marcy Weight Rack Olympic Holder
Really needed this as was stacking my weight plates on top of each other at home and it was looking unsafe and untidy. Now it looks like it should thanks to there customer service team giving me their advice
Highly recommend the Marcy MP3100 smith machine which is what I have as looks perfect with the Marcy Weight Rack
My muscles have got bigger over the past 3 months as using the gym nearly everyday
Thanks for a great gym and weight rack
Jay
Everything is just bad. Terrible customer service. After two weeks, I still don't have my order.

Reply from PureFitness & Sports
Excellent service as I needed some equipment early and could not get it from the USA. Fab staff Jason.
Great piece of equipment, swift delivery with courteous delivery team. Took a while to assemble (6-8hrs) but well worth it. Recommended.
Rapid delivery of a quality product at a very competitive price.
These guys are great. Firstly, their prices are good and the range of fitness products is very good. I found what I was looking for cheaper somewhere else and asked them to price match.....they gave me a partial refund which I was more than happy with.
I`ll definately use them again....probably quite soon as I`m after a weight plate tree :)
All my dealings were with Jason who was courteous and knowledgeable. Thanks guys.
Easy to order. Great communications and swift delivery. What more could you want?
Impressed with next day delivery at no extra cost so cannot fault service.
excellent service definitely recommend them
Really disappointed as I ordered a Tunturi treadmill that was advertised as "in stock" and which was recorded as despatched but then sale as cancelled as item was claimed to be damaged.
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