Pure Heavenly Ltd Reviews 11,805

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As of yet we have not tasted but after a rocky start due to courier company loosing parcel the chocolate will be well anticipated and has been worth the long wait. Now tried Dark Cherry Smooth Creamy... See more

Rated 1 out of 5 stars

The taste was truly diabolical, don't fall for the false hype, there are so many better options out there !!!

Rated 5 out of 5 stars

Chocolate is my ‘go to’ for every life’s event; happiness, stress, sadness, holidays etc. However there is a price to pay for the amount of sugar & fat content unless you can bear to have the taste &... See more

Rated 5 out of 5 stars

I tried Pure Heavenly after seeing a Dragon’s Den ad on Instagram. I was very pleasantly surprised. Personally I think the dark bars are by far the best, with mint, orange, ginger and raspberry being... See more

Company details

  1. Chocolate shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Dairy free chocolate alternative. Vegan and low sugar. Made with rice and sweeteners. Pure Heavenly is now owned by Walkers Chocolates Ltd. The original founder and creator, Stephen Conway, left the business in March 2022.


Contact info

3.9

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I've tried many different flavours but…

I've tried many different flavours but cannot get past the aftertaste of the sweeteners, and the strange mouth feel. It doesn't really melt in the mouth, but rather clumps into an oddly dry, yet slimy ball. I could cope with the texture if not for the aftertaste. Could the company not consider using xylitol instead?

4 April 2022
Unprompted review
Rated 4 out of 5 stars

Delightful website and branding- I was…

Delightful website and branding- I was lured in via social media & Dragon's Den due to the excellent values (e.g. vegan, gluten-free etc.) and decided to try some Pure Heavenly chocolate! The chocolates had a slightly dry texture and were relatively plain in taste. Unfortunately, the chocolate wasn't for me, but I assume many people out there love it! Overall, the experience of ordering and receiving my package was lovely; however, I wasn't so keen on the chocolate itself.

9 March 2022
Unprompted review
Rated 5 out of 5 stars

The chocolate is amazing

The chocolate is amazing. Loved that there is a taster bar in the box as well. My Aunt is diabetic and is rather partial to a bar of Galaxy chocolate every so often. She enjoyed Heavenly's milk chocolate and thought it was just as good as Galaxy. Definitely recommend you give this a try. Well worth the money.

6 March 2022
Rated 5 out of 5 stars

Excellent

I wasn't expecting too much as I am a chocoholic, but unfortunately have recently developed lactose intolerance. I absolutely love some of the Pure Heavenly range and am on my third order. I prefer it to 'normal' chocolate as it isn't so 'cloying'.

2 March 2022
Unprompted review
Rated 3 out of 5 stars

Not impressed.

Goods arrived within a week, but that's where it ended. Mint choc gave me a sore throat and tasted of an overpowering addition of artificial mint additive and chocolateish substance mixed with water. Silk was a million miles from milk but I suppose if you are allergic to dairy its better than nothing. Not too bad in cooking but not for the price. Overrated on Dragons Den

28 February 2022
Unprompted review
Rated 5 out of 5 stars

This is is heavenly chocolate!

This is is heavenly chocolate. Bought a milk chocolate taster pack for the vegans in our family and thought why not try one ourselves. Really high quality chocolate good falvours banana has been a family favourite, I like the hazelnut.

The order was dispatched next day when I placed a very late Christmas order.

Will definitely be back to order more.

13 February 2022
Rated 5 out of 5 stars

Good quality vegan chocolate

Got a box of this chocolate for my daughter who is vegan, she normally says Hotel Chocolat truffles are the best but says this chocolate is better. But she still loves Cadbury vegan and says this brand and Cadbury are neck in neck, delivery was super quick also.

13 February 2022
Unprompted review
Rated 5 out of 5 stars

I am impressed by the service for Safe packaging, email reminder and prompt delivery.

I am impressed by the service for choosing and buying delicious and healthy chocolate from Pure Heavenly on a regular basis. I realised after a few months that I was beginning to build up an excess store of chocolate, as during lockdown was to unable to see enough people to share some of the chocolate with. I had difficulty trying to amend my regular order online , so in the end I emailed the company and explained my difficulty. They were happy to help and also made improvements on the site to help manage my account better.
They have been introducing delicious new flavours , so I won't tire of buying regularly from them. I now also share the product with friends and family when I can. My favourite flavours are the Dark Ginger, Coconut, Salted Caramel, Raspberry and am looking forward to trying the Hazel nut one, when it becomes available. Must be very popular.

11 February 2022
Rated 5 out of 5 stars

I love it!!!!

I love it!!!!! All the dark chocolate flavours are amazing and can be eaten guilt free. What's not to love!!!!

11 February 2022
Rated 5 out of 5 stars

Hmm!

Hmm!
So moorish - so many flavour choices. Can’t believe they are low sugar too!
Being diabetic just got a little bit more acceptable.
Good service & excellent prompt delivery.
Thank you.

9 February 2022
Rated 4 out of 5 stars

Definitely not for me!

Having seen the positive reviews about this chocolate, I bought a few different flavours to try out. I have to say this is not for me. The Silk, White and Salted Caramel all have a strange, quite unpleasant taste and aftertaste. Very disappointed especially as it is expensive too. I would not purchase again and there are many tastier vegan options available.

9 February 2022
Unprompted review
Rated 3 out of 5 stars

Dark Choc OK But Milk Choc Very Grainy

I bought a selection box as I am cows milk intolerant so was very excited to receive these. The milk chocolate flavours were very disappointing and had a grainy texture.
The dark ones are much more like ‘real’ chocolate but I wasn’t blown away.
I may buy some more dark ones in the future.

4 February 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look