Banner for Pure Investor

Pure Investor Reviews 

277
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the property journey. Many reviewers emphasize that working with the team makes buying and selling homes feel completely straightforward and manageable. Consumer feedback consistently highlights the smooth communication and prompt responses that keep both buyers and sellers fully informed at all times. People appreciate how the experts go above and beyond to reduce moving anxiety, answer questions thoroughly, and deliver reliable results. Reviewers note that the agency takes pride in providing top tier service and ensuring a seamless transition for everyone involved.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and clear... See more

Service

Customers had positive experiences with service, noting that the team is professional, proactive, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and communicative... See more

Response time

Reviewers mention positive feedback about response time, highlighting that the team is consistently quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... See more

Company replied

Rated 5 out of 5 stars

Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reli... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... See more

Rated 5 out of 5 stars

Helen was super helpful and communicative, which supported us around the anxieties of moving. She checked in regularly to make sure the property was ready to move in and took care with this. We feel... See more

Company replied


Company details

  1. Property Investment
  2. Apartment Letting Agency
  3. Property management company
  4. Estate Agents
  5. Property Rental Agency

Written by the company

Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(277)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent estate agents and professional service

I have sold a number of my properties with Pure and also recommended another portfolio landlord to them. Their professionalism has been very high and they were able to get us offers quickly!

4 December 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Julia,

Thank you so much for such a positive review of our services here at Pure Investor, it's been a pleasure working with you so far, and we're delighted to have assisted you in the sale of your buy-to-lets and HMO properties to date.

Kind Regards,
Pure - Customer Services.

Rated 5 out of 5 stars

Knowledgeable & Professional Team

Both Viki and Chris at Pure Investor made my HMO purchase a lot easier. I would highly recommend them for their professionalism and knowledge. A big thanks to Viki for her efforts and support to get the deal over the line. Overall a first class team to deal with.

8 October 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi David,

Many thanks for the great review of our service, it's genuinely appreciated. It's been a pleasure working with you on the purchase of your HMO, and we look forward to hopefully working with you again in the future!

We'll make sure to pass your comments on to both Viki and Chris, and I'm sure they'll be delighted with the positive review of their service.

Regards,
Pure - Admin.

Rated 5 out of 5 stars

I found this company to be friendly

I found this company to be friendly, informative, and competent.
They did not sugar coat anything to get or keep my business.
It was always easy to contact them by phone or email.
They would always call back quickly if you left a message.
I was very happy with the service given and would use them again in the future.

15 August 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Graham,

Thanks so much for taking the time out to review our services here at Pure, it's always nice to hear positive feedback from our clients.

It's been a pleasure working with you on the sale of your tenanted property, and we're delighted to have delivered the result you were looking for on the sale.

Many thanks from all the team!

Pure - Admin.

Rated 5 out of 5 stars

Outstanding letting agency

Outstanding letting agency, they would go above and beyond to ensure a smooth and hassle-free rental experience. Matthew was the one who dealt with me. His professionalism, responsiveness, and attention to detail are truly impressive. Highly recommended for anyone looking for a trustworthy and efficient letting agency.

16 September 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Mubrarak,

It's good to hear from you, and we hope you're well.

Thanks so much for the positive review of our lettings and property management service. I know that the lettings team put a huge amount of effort into to ensure the experience is a positive one for landlords such as yourself, and it's always nice to hear that effort pay dividends for our landlords and investors.

We'll make sure to pass your comments and feedback over to Matt and the lettings and property management team.

Kind Regards,
Pure - Admin.

Rated 5 out of 5 stars

Pure professionalism combined with a…

Pure professionalism combined with a human touch and expertise. Chris is trully one of the best agents Ive worked with.

29 August 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Meir,

Thank you so much for the positive review of our services, from speaking with the team it seems to have been a positive experience for everyone.

We're looking forward to keeping you updated as both developments move towards completion, and we hope this is merely the start of working with you on a longer term basis.

Regards,
Pure - Admin.

Rated 5 out of 5 stars

Excellent & authentic

Chris and the team are thoroughly knowledgeable and genuinely good people. They take the time to understand what you're looking to achieve and put in the effort to get the best possible result for the client. Would definitely use their services again, and highly recommend

1 December 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Brad, thanks so much for taking the time out to review our service for investors. We understand you're busy so it's genuinely appreciated.

We'd also say it's been a pleasure working with you over the past few years across your various properties, and we hope to continue working with you in the years to come!

Rated 5 out of 5 stars

Helpfull and friendly

The team at Pure Investors is very friendly and helpfully.
Can Only recommend if you’re buying (like my spouse and I did) and today (19.04.2024) is completion date.
Thanks again for your help Viki and Chris

19 April 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Gert,

We hope you're both well and settled in the new apartment, and we hope you both enjoyed a very happy 'Completion Day!'

Thanks again for choosing to work with us here at Pure Investor, it was a genuine pleasure working with you both. I hope we're able to work with you again in the future!

Best Regards,
Pure Investor - Admin.

Rated 5 out of 5 stars

Extraordinary Team

The team at Pure were extraordinarily helpful during this whole process. Chris guided us from offering the apartment to us directly, to securing the offer and having multiple viewings for me and my partner as I was out of town when he came to see it the first time.

And Viki was a godsend in terms of helping us manage communications with the solicitors, ensuring things were always moving along, always there and present to push from both sides, and including some necessary mind peace when thing seemed stuck in solicitors land.

I'd gladly recommend this team to anyone and I'll be coming back to them if I decide to purchase another property in the future.

19 April 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Cesar,

Thank you for the spectacular review, and we hope you're both happy and settled in the (stunning) new apartment!

It's been an absolute pleasure working with you both on the purchase of the property, so thanks again for choosing to work with us on your purchase.

We'll make sure that both Chris and Viki are made aware of your comments and feedback, and I'm sure they'll be delighted. :-)

We hope to be able to work with you again in the future!

Regards,
Pure Investor - Admin.

Rated 5 out of 5 stars

An absolutely great service

We brought an apartment in Manchester and used Pure Investor to market the property for us. Matt really knows the Manchester market and he is very helpful, friendly and professional.
He also introduced us to a furnishing firm and co ordinated the delivery and installation of the furniture we ordered from them.
Our apartment was let within a week of our apartment going live on the search engines - what a refreshing change to deal with a company that actually delivers what they promise and who keep you fully updated.
I would recommend Pure Investor to anyone who is looking for a professional firm to deal with.

16 April 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi John,

Many thanks for the great review of our service here at Pure Investor, and I'm sure Matt will be delighted to hear your thoughts and comments regarding the services he's offered.

It's been great working with you throughout the process, from purchasing the apartment off-plan, through to furnishing and finally to securing tenants at the rent you wanted.

Thanks again for your kind words, and we're looking forward to working with both yourself and Sue on your next investment in Manchester!

Regards,
Pure Investor - Admin.

Rated 5 out of 5 stars

Matthew great support to help screen…

Matthew great support to help screen suitable tenant for the letting and provide timely support to resolve issues in the house for me and the tenant.

21 March 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Leonardo,

Firstly, many thanks for choosing us to manage your property, it's always appreciated.

It's also good news that you're happy with our lettings service, and we'll make sure to pass your kind words and comments on to Matt. I'm sure he'll be delighted to hear such positive feedback.

We look forward to working with in the future!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Professional, transparent and quick in responding

The sale went smoothly, pure investor was professional, transparent and quick in responding. Thank you Chris and Mark.

1 March 2024
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Shin,

It's good to hear from you, and thank you again for instructing us on the sale of your student studio in the OPTO Newcastle development.

We're really to have achieved the sale price you were looking for, and it's obviously great news that the sale has completed so quickly!

Thank you again for choosing to work with us here at Pure Investor, and we hope to be able to work with you again in the near future!

Regards,
Pure Investor - Admin.

Rated 5 out of 5 stars

I highly recommend the Pure Investor…

I highly recommend the Pure Investor for their exceptional support in selling my property. Their expertise streamlined the process, and their extensive network led to numerous successful contacts, ultimately maximizing the sale.

28 June 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Anaam,

Thank you for your wonderful review of our service, it's greatly appreciated and genuinely means a lot to us. Although we're growing extremely quickly, it's important for us to retain a high level of customer service, and positive reviews like this mean that we're continuing to deliver for our clients.

We'll make sure we can pass on your comments to all the team, and I'm sure they'll all be delighted to hear such positive feedback.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Excellent service

Excellent service. Nothing was too much trouble for Chris who dealt with my enquiry. Knowledgeable, resourceful and helpful - would definitely recommend.

7 November 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Mel,

Thank you again for taking the time out to review our services here at Pure Investor, and we'll make sure to pass your kind words and comment over to Chris and the sales team.

We hope to work with you again in the near future!

Kind Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

They are quick to respond to queries…

They are quick to respond to queries and highly professional. i recommend them 100%

9 October 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Bah,

Thank you for taking the time out to review our services, it's really appreciated. We'd also like to say it's been a genuine please working with you also throughout your purchase.

We very much hope that we're able to work with you again in the future on your next buy-to-let property investment.

Kind Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

This is the second property I have sold…

This is the second property I have sold through Pure Investor. Once again they managed the process from start to finish and secured a cash purchase. Big thanks to the entire team once again 👍

20 November 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Brian,

Thank you for your kind review of your service, and we're delighted to have secured the sale of your second property through us. As you are aware, we are one of the few companies who genuinely specialise in the sale of tenanted buy to let investment properties, and it's great to hear how successful both sales have been for you.

We hope to be able to work with you again in the future!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Great experience, reliable, honest and proactive

Chris has been just what we needed, when it came to sell and manage our property. He has been reliable, trustworthy, and nothing but helpful and proactive. After having a terrible experience with Alliance, Pure Investor has been a saviour. We are very pleased with their amazing service, and would totally recommend the agency. Please save yourself a headache, and let them take care and manage your property.

29 November 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Rodrigo,

Many thanks for your review of our lettings and property management service, and we will make sure to pass your comments on to Chris and the lettings team who I am sure will be delighted.

As a smaller company, we genuinely try and go the extra mile for every client and landlord we represent, so it's really nice to hear that this is translating into such good results and feedback!

We're looking forward to working with you on further property investments in the future!

Have a great day, and we look forward to speaking with you soon.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Excellent service by Chris of Pure…

Excellent service by Chris of Pure Investor.

20 November 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Vijay,

It's good to hear from you again, and I hope you're well.

We'll make sure to pass your comments on to Chris and the sales team regarding the service they've offered you. It's been a real pleasure working with you on your recent purchase of your new buy to let investment property. We're looking forward to working with you on your next investment!

Have a great weekend.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Pure Invest is Top Notch

I have been dealing with Chris and Mark of Pure Invest for over seven years now. My experience with them has been outstanding.
A case in point, sale of my Middlesbrough property. They got an incredible deal credit to a profound understanding of the housing market in that part of UK. More than that, the team was fantastic throughout the process. They presented a realistic schedule of activities, patiently explained the process, answered all my questions with in-depth explanations so that I fully understand what I was doing.
One other thing that stood out for me during all these years is that the team has been consistently available and approachable - I spent almost half of the day with Chis taking me round Manchester explaining to me the emerging real estate investment opportunities.
As a foreign investor in UK properties for over 10 years, I have my fair share of unprofessional real estate agents and organizations whose main interest is to fleece investors but I will highly recommend Pure invest to anyone looking for top notch real estate services with personal touch.

2 November 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Ayo,

Many thanks for your kind review of our services here at Pure Investor, and I'm sure that both Chris and Mark will be delighted with your review of our services here.

It's been a pleasure working with you in recent years, and we look forward to continuing to work with you on other property investments in the future.

Thanks again for taking the time out to review our services, and have a great weekend!

Regards,
Pure Investor - Admin

Rated 4 out of 5 stars

Purely professional level of service

Pure Investor presented us with plenty of options and guided us through the entire property purchase process. Despite several unforeseen delays, they kept us well informed and provided reassurance. I would highly recommend them to anyone looking to invest in property or any other investments.

26 October 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Shams,

It's good to hear from you, and thank you for taking the time out to provide your review of the service we offer here at Pure Investor.

We do appreciate there have been a number of delays as part of your transaction, this was primarily down to the new Building Safety Act legislation. However, most of the solicitors are now working through the new requirements and legislation quicker, so we would hope this will improve further over the coming weeks and months.

Once again, thank you for choosing to work with us on your student property investment, and we look forward to hopefully working with you on your next property investment in the UK!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Chris is a top professional and the…

Chris is a top professional and the rest of his team at Pure Investor are very knowledgeable and reliable throughout the entire sale process. I couldn't recommend Chris at Pure Investor more. Great place to buy or sell your U.K student property!

4 October 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Michael, it's good to hear from you, and thank you for your kind review of our service. We'll make sure that your feedback and comments are passed on to Chris and his team, and I'm sure they'll be delighted to hear it.

Regards,
Pure Investor - Admin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look