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Pure Investor Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the property journey. Many reviewers emphasize that working with the team makes buying and selling homes feel completely straightforward and manageable. Consumer feedback consistently highlights the smooth communication and prompt responses that keep both buyers and sellers fully informed at all times. People appreciate how the experts go above and beyond to reduce moving anxiety, answer questions thoroughly, and deliver reliable results. Reviewers note that the agency takes pride in providing top tier service and ensuring a seamless transition for everyone involved.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and clear... See more

Service

Customers had positive experiences with service, noting that the team is professional, proactive, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional and communicative... See more

Response time

Reviewers mention positive feedback about response time, highlighting that the team is consistently quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... See more

Company replied

Rated 5 out of 5 stars

Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reli... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... See more

Rated 5 out of 5 stars

Helen was super helpful and communicative, which supported us around the anxieties of moving. She checked in regularly to make sure the property was ready to move in and took care with this. We feel... See more

Company replied


Company details

  1. Property Investment
  2. Apartment Letting Agency
  3. Property management company
  4. Estate Agents
  5. Property Rental Agency

Written by the company

Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(277)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

After-sales is great

After-sales is great, Chris and the team are keeping us updated regularly on the construction progress of our purchased apartment in Manchester.
Roland

26 September 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Hi Roland, thank you for your review, it's been a real pleasure working with your purchase of the student property at Cheltenham Place in Manchester.

It's also good to hear that the updates we're sending through are working so well for you. We're always keen to ensure our clients who purchase off-plan are kept up to date with regards to the build schedule and consruction process. As such, we're (very) regular visitors to the construction sites on our developments, and we regularly provide video updates for our clients on them.

Once again, thank you for choosing to invest in a student property with us here at Pure Investor, and we look forward to working with your next property investment in the future!

Kind Regards,
Pure Investor - Admin.

Rated 5 out of 5 stars

Professional and Effective

The support we got from Chris from the time we reserved till we closed on the apartment purchase was outstanding.
We were not in the country throughout the process and he was able to guide and support us through successfully upgrading from a 1-bed unit to a 2- bed unit (even after contracts were exchanged!) and also getting our variation for a bathtub to be installed instead of the standard shower stall!
Awesome outcome!
We are eternally grateful to Chris for his support in purchasing our new home.

20 January 2023
Unprompted review
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Reply from Pure Investor

Hi Elsie,

Thank you for your review of our service, and we hope you're really enjoying your new apartment at the Maltings. We appreciate it can be more stressful purchasing a property from overseas, so we always try and factor this into everything that we do. I am aware that Chris worked exceptionally hard on securing this upgrade for you, and I'm sure he'll be delighted to hear your feedback regarding his service.

Thanks again for your review, and we look forward to working with you on your next property investment in the UK.

Kind Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Good job Chris

Chris was very helpful and efficient. He listened to my needs, advised me correctly and he successfully negotiate a good price for my investment. He always responded to my questions quickly and communicated clearly. He is really a true lifesaver! He guided me through all the process, providing me all the info and he was always professional. His expertise made this experience smooth and stress-free. Big thanks to him and all the team!

20 September 2023
Unprompted review
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Reply from Pure Investor

Hi Zied,

Thank you for taking the time out to review our service, and I'm sure Chris will be delighted with your comments. We will make sure he gets to see these today.

With regards to your new student investments with us, we think you've made a great couple of choices, and we hope to continue working with you in the future!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Chris was very efficient and helpful in…

Chris was very efficient and helpful in answering all of our questions. Would recommend :)

18 June 2023
Unprompted review
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Reply from Pure Investor

Hi Susan,

It's good to hear from you, and thank you for review of our service. I understand Chris has been keeping you updated on your student investment at Cheltenham Place, it looks as though real progress has been made on the site over the past couple of months!

Please also keep an eye on our construction updates page on the Pure Investor website (https://www.pureinvestor.co.uk/news/construction-updates/x1-cheltenham-place), to get the very latest news on this development.

Hopefully we'll be able to work with you on your next student investment.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Happy dealing with you

I am happy dealing with Matthew, he is been so helpful and I he is giving a good reputation to your company.

14 September 2023
Unprompted review
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Reply from Pure Investor

Hi Hussain,

Thank you for your review, and it's good to hear from you.

Matt has been working exceptionally hard over the past few weeks to make sure all the new tenants are in place at The Blade, and I'm sure he'll be delighted to hear that you're so happy with the new apartment!

Thank you again for your feedback, and we'll make sure it's passed over to Matt.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Professional and efficient

Pure Investor are a very professional team. They have sold two investment properties for me and have been efficient throughout the process. Matthew in particular went above and beyond to ensure the sale went through. All my calls/emails/messages were always responded to promptly which seems to be a rarity these days. I would highly recommend this company.

1 September 2023
Unprompted review
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Reply from Pure Investor

Hi Fazila,

Thank you for taking the time out to review our service, and thank you also for choosing to work with Pure Investor on the sale of your two HMO's in Leicester. We're delighted to have sold them for you to so quickly and at a good price.

Hopefully we'll be able to work with you again in the future on other property investments, and we'll be sure to pass on your feedback to Matt, who I am sure will be delighted.

Kind Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

The Service was incredible

The Service was incredible. Top notch. Especially Matthew Moores. Very helpful and we’re very understanding. I defiantly recommend getting in touch with them. The treatment I received will not be taken for granted.

15 September 2023
Unprompted review
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Reply from Pure Investor

Hi Bader,

Thank you so much for your great review of our Manchester lettings service, and we're delighted to hear your pleased with your new apartment in The Blade development in Deansgate Square. As you're aware, we've been exceptionally busy down at Deansgate Square in recent weeks with all our new tenants, so it's really pleasing to hear such positive feedback from you.

We'll make sure your comments are passed on to Matt today, as I know he's been working exceptionally hard for all the tenants at The Blade since the launch of the development.

Rated 5 out of 5 stars

Sarah at PURE was Excellent

Sarah at Pure was excellent professional and brilliant at what she does. will recommend this company all day long.. From start to finish it was a smooth journey due to the team they have at Pure...

1 September 2023
Unprompted review
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Reply from Pure Investor

Hi Vinay,

Thanks for the great review, and it's really good to hear how well Sarah's work and professionalism has paid off for you. As I'm sure you'd agree, your investment was a more unique opportunity with various (unique!) challenges along the way!

We're all really looking forward to seeing the finished development, especially seeing where it was previously.

We'll be sure to pass your comments over to Sarah, who I am sure will be delighted to hear such positive feedback.

Kind Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Very good communication

Very good communication, honest and made some great investments! They help you true all the steps. Thanks Sarah, Mark and Viki!

15 September 2023
Unprompted review
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Reply from Pure Investor

Dear Klant,

It's been great working with you on your recent student property purchases over the past few weeks, so thank you for choosing to contact us.

We hope that these student properties are the first of many, and we're looking forward to working both with you and your other clients in the future.

We'll make sure that your positive feedback is passed on to Sarah, Mark and Viki, and I'm sure they'll be delighted with it.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Great customer service

Great customer service from all the employees. Truthful and honest advice and information. Never felt pressured to take any decision. Chris is a great employee with a lovely, polite manner.

15 September 2023
Unprompted review
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Reply from Pure Investor

Hi Annabelle, thank you for your kind words and review regarding the service you've experienced with us here at Pure Investor. We'll also make sure that your comments are passed on to Chris and the sales team, and I'm sure they'll be delighted to it.

We look forward to working with you on your next property investment in the UK.

Kind Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

I have been introduced to Pure Investor…by Rightmove

I have been introduced to Pure Investor by Rightmove... Chris has been excellent throughout and will not hesitate to recommend this company to new and seasoned investors. They have been professional throughout the transaction.

1 August 2023
Unprompted review
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Reply from Pure Investor

Hi Hithendra,

Thank you so much for choosing Pure Investor to work with on your buy-to-let investment purchase in Scotland. It's been a real pleasure working with you throughout the process.

We're looking forward to find out how the property performs for you, and we look forward to (hopefully!) working with you on more property investments in the future!

Kind Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Excellent customer service!

Great company to work with, highly recommend! I have been liaising with Sarah at Pure and she been informative, empathetic and always maintained excellent communications with me. She is very proactive, understanding, and patient with my many questions - I am glad I could purchase my first investment property through Pure and Sarah! Looking forward to a long term partnership :)

8 September 2023
Unprompted review
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Reply from Pure Investor

Hi Subonita,

Thank you so much for your kind review of our service, it's been a pleasure working with you also over the past few months. We work with all types of investors, and it's always a particular pleasure helping new clients taking their first steps into property investment.

We'll make sure that your comments and review are passed on to Sarah and the sales department, and I'm sure they'll all be delighted with the feedback.

We're also looking forward to a long term partnership, and working with you on your next steps into the UK property investment sector.

Kind Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Nice people

Nice people, always keeping me updated

7 September 2023
Unprompted review
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Reply from Pure Investor

Dear Jesus,

Thank you so much for your review of our service, and I'm pleased that you felt updated throughout the process. This is very much a focus of the team, to ensure all clients (vendors and buyers) are kept updated throughout the entire process from start to successful completion.

We'd also like to thank you for choosing us to manage the rental and property management for your apartment in The Blade development in Deansgate Square, Manchester. It's great news that we've managed to get your property rented out so quickly.

Thank you again for your comments, and we look forward to working with you again on your next buy-to-let property investment in Manchester.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

A 5 stars experience

As an investor from Kuwait, I am confident to say it is a 5 stars experience. Very professional and informative. They do help and assist in many ways regarding your property. I trust having my properties managed by Pure Investor. Thank you very much to the whole team of Pure Investor.

6 September 2023
Unprompted review
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Reply from Pure Investor

Dear Nohad,

Thank you so much for your great review of our lettings and property management service. As you'll now be aware, our lettings team work exceptionally hard to deliver for our clients, and this consistently turns into positive results for our landlords.

I'll pass your kind comments on to Matt and the rest of the lettings team, and we're very much looking forward to working with you on all your rental properties in Deansgate Square moving forward.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Perfect renting agency

Perfect renting agency. Special thanks to Matthew for helping with everything.

6 September 2023
Unprompted review
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Reply from Pure Investor

Dear Yousiff,

Thank you so much for the kind review of our lettings service here at Pure Investor. I know how much work and effort Matt and his team have been putting in to ensure your apartment is not just appropriately furnished, but also tenanted at a good rental for you.

We'll make sure to pass your comments on to Matt and his team, and I'm sure they'll be delighted to receive such positive feedback from you.

Thank you again for your comments, and we are looking forward to working with you more in the future!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Very cooperative team

1 September 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Dr Ahmed,

Thank you for your kind review of our service, your comments are greatly appreciated and we're delighted to have secured such a good student property for you. It was also great news to have seen the legal process go through so quickly and smoothly!

Thank you again for your comments, and I will make sure these are passed on to the team for feedback. I'm sure they'll be delighted.

We look forward to working with you on your next student property investment in Glasgow!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Supportive in selling the flat

Supportive in selling the flat
Smooth process

4 September 2023
Unprompted review
Pure Investor logo

Reply from Pure Investor

Dear Kawa,

Thanks for your kind review of our service, it's really appreciated. It's great news that we managed to sell your student studio in Glasgow so quickly, especially with the conveyance going through in less than a month!

Thank you again for choosing to work with us, and we look forward to working with you again on your next investment property!

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Sarah is so helpful she did explain to…

Sarah is so helpful she did explain to me everything because I didn’t have knowledge about it

21 August 2023
Unprompted review
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Reply from Pure Investor

Dear Mustafa,

Thank you for your review of the service which Sarah has provided, and we will make sure your comments are passed on to her. It's really good to hear that you felt as though we provided you with the informative and knowledge to make a more informed decision.

Thanks again for choosing to invest with us here at Pure Investor, and we look forward to working with you again in the future!

Kind Regards,
Pure Investor - Admin Team.

Rated 5 out of 5 stars

Definately recommended

Just completed buy to let purchase with PureInvestor. Excellent, prompt, efficient, knowledgeable across a range of market and legislative issues. Always responds to queries, on top of process throughout. Great service for property investors, I will be returning to their portfolio to browse soon.

1 August 2023
Unprompted review
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Reply from Pure Investor

Hi Caroline,

Thank you for your review our service, it's really appreciated. As a business, these comments really do make a difference, so thank you for taking the time out to give your feedback on your recent purchase.

We'll make sure that your feedback reaches the rest of the team, and we look forward to working again with you on your next buy to let purchase.

Regards,
Pure Investor - Admin

Rated 5 out of 5 stars

Pure Investor offer an excellent service

Pure Investor offer an excellent service, have used them twice and on both occasions the service has been impeccable, information given is always very clear and really helpful with any doubts you might have.

28 July 2023
Unprompted review
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Reply from Pure Investor

Hi Ingrid,

Thank-you for your kind review of our service, we'll of course make sure that your comments are passed on to the team.

We're also really pleased that your student property investment at Central House worked out so well for you over the past couple of years.

Hopefully we can work with you again on your next student investment!

Regards,
Pure Investor - Admin

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