I have rented from Purely Storage for a few years. My unit was broken into maybe January 2023. Purely Storage was bought by a different company. When it was time to do my Insurance claim Issues start... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Let's start out :-with your :-greated with :-a smile God only knows what that are thinking ? at the end being disregarded like you never existed eignord the first week having having most of my thin... See more
Purely Storage has the best prices in town. I reserved on line during the rainy season. I called in prior to arrival and the gal advised me that she swapped me into a different unit as the one assign... See more
Company replied
I rate 4 stars because of the difficulty accessing the storage unit. The distance between the building and the fence makes backing into the driveway hard to manage. I do not know what could or can b... See more
Company replied
Company details
Information provided by various external sources
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Contact info
United States
- purelystorage.com
No complaints
Staff has been very friendly and accommodating. Plus, I like the security of having to enter a code to access the premises.
21 April 2020
Unprompted review
Reply from Purely Storage
Thanks JN, we love to see happy customers.
Still better than Uhaul storage prices....
The facility is extremely clean and the staff is friendly. My problem is that I rented 2 storage units within days of each other and when we tried to sync the due dates for the payments, it didn't allow for the 1st 2 months's discount. Frustrating.
21 April 2020
Unprompted review
Reply from Purely Storage
Thank you Tamara. Unfortunately our system doesn't allow for specials to automatically transfer when changes are made to an account, but our corporate office is always happy to help. I'm glad we were ablet to get this fixed for you.
I really appreciate how easy they are…
I really appreciate how easy they are to work with ! Easy and simple to get a unit, and the office is always open with friendly staff
21 April 2020
Unprompted review
Reply from Purely Storage
Thank you for storing with us Hayley and for your great review.
Clean and the area is well lighted.
20 April 2020
Unprompted review
Reply from Purely Storage
Thank you George and Dedria, we clean daily to make sure the property is looking its best.
I am so pleased with my choice in…
I am so pleased with my choice in picking Purely Storage. Dannell is super professional and courteous. The place is always immaculate and smells so good. Also during this stressful time, I really appreciate what they did for their customers..I intend to recommend them to all my friends that seek storage places.
18 April 2020
Unprompted review
Reply from Purely Storage
Thank you Glenda. We are happy to have you, and always happy to help wherever we can.
I rented several storages in different…
I rented several storages in different states. For example in North Carolina here in Beaumont and vidor tx but purely storage help me on a way that I know I will recommend it to anyone. BY coincidence I met on a job site a owner of a different storage place and he offer me to move to his storage in other words he told me a give u a better price. My response to him was Thank you but no because I am so please with purely storage staff and location
18 April 2020
Unprompted review
Reply from Purely Storage
Thank you for the incredible review Arturo. Customers like you make each day great!
Tight turn in the driveway
I rate 4 stars because of the difficulty accessing the storage unit. The distance between the building and the fence makes backing into the driveway hard to manage. I do not know what could or can be done to correct this condition because its root cause is property line limits and building layout.
The young lady that signed me up was friendly, polite,courteous, and professional.
18 April 2020
Unprompted review
Reply from Purely Storage
Thanks for letting us know Don. We are happy to relocate you to a unit that should be easier for you to access. Please reach out to management if this is something you're interested in.
Very friendly
Very friendly. Very clean. Easy access in and out. Love it
18 April 2020
Unprompted review
Reply from Purely Storage
Thanks Kristie, we aim to provide the best value around and keep the process quick and simple.
Good storage facility and employees
18 April 2020
Unprompted review
Reply from Purely Storage
Thank you Sean, we love compliments about our staff!
Excellent customer service clean prices…
Excellent customer service clean prices are reasonable
18 April 2020
Unprompted review
Reply from Purely Storage
Thanks Lisa, it's a pleasure to have you storing with us.
I love the place needs more lights…
I love the place needs more lights during night time. The best part is the ladies in the front office. Wow they are amazingly lovely
18 April 2020
Unprompted review
Reply from Purely Storage
Thank you Junior. We will look into your suggestion for more lighting!
Great prices
Great prices, very clean and the staff was great! Also love the hours that we can access storage and the ability to pay online
18 April 2020
Unprompted review
Reply from Purely Storage
Thank you Leopoldo, we try to make the storage process simple and quick.
Reply from Purely Storage
Thank you Kelly, it's great to see another 5 stars
They were not willing to help at all…
They were not willing to help at all during the Covid-19 crisis and said that if we did not make a payment on time they would auction off our stuff.
17 April 2020
Unprompted review
Reply from Purely Storage
I'm sorry to see this Brent and I would love to know who you spoke with. We sent out a letter to all of our customers at the start of COVID 19 to assure you all that we would help as much as we can. We are not holding any auctions for the time being and encourage all customers to speak with our staff to work out payment plans. Please reach out to me at Dayna@purelystorage.com about your experience so I can make it a great one.
Love this Purely Storage Great price…
Love this Purely Storage Great price and wonderful people to work with Melissa is Fantastic.
Mary
17 April 2020
Unprompted review
Reply from Purely Storage
Thank you Mary, it's great to have you storing with us.
I give inly 3 stars because of the mice…
I give inly 3 stars because of the mice infestation alot of my boxes and other belongi gs have been ruined
17 April 2020
Unprompted review
Reply from Purely Storage
Thank you for your review Joe. We do have pest control stations around property, thoroughly clean units after a customer moves out, and we have a strict no food of any kind policy to try to eliminate rodents, but sometimes they do sneak in. I am sorry to hear they got to your unit, and I have let management know to monitor the pest situation more closely so we can hopefully get them eliminated.
Everyone at the front desk was so…
Everyone at the front desk was so helpful, both in person (before the virus lock-down; I don't know what their in-person policy is now) and over the phone as well as via email. Sign-up for space rental was quick and efficient. I particularly appreciate the gate hours, which are more generous than those of all other storage facilities I've used. A great experience so far!
17 April 2020
Unprompted review
Reply from Purely Storage
Thank you Joel. We are still open while practicing safe social distancing and increased cleaning to keep everyone safe while we help our wonderful customers.
Great customer service
17 April 2020
Unprompted review
Reply from Purely Storage
Thank you Isabel, we appreciate the 5 star review.
Purely Storage does a great job of…
Purely Storage does a great job of providing secure storage and the opportunity to get to our vehicle whenever we need. Their rates are very reasonable also.
17 April 2020
Unprompted review
Reply from Purely Storage
Thanks Randy, we aim to provide the best value around.
Reply from Purely Storage
Thank you Cynlite, we feel lucky to have Theresa on our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.