I have rented from Purely Storage for a few years. My unit was broken into maybe January 2023. Purely Storage was bought by a different company. When it was time to do my Insurance claim Issues start... See more
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Let's start out :-with your :-greated with :-a smile God only knows what that are thinking ? at the end being disregarded like you never existed eignord the first week having having most of my thin... See more
Purely Storage has the best prices in town. I reserved on line during the rainy season. I called in prior to arrival and the gal advised me that she swapped me into a different unit as the one assign... See more
Company replied
I rate 4 stars because of the difficulty accessing the storage unit. The distance between the building and the fence makes backing into the driveway hard to manage. I do not know what could or can b... See more
Company replied
Company details
Information provided by various external sources
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Contact info
United States
- purelystorage.com
I love yall
I love y'all cause y'all work well 😘 and y'all do a good job
17 April 2020
Unprompted review
Reply from Purely Storage
Thank you Mary, we love having you as a customer!
Great Service
17 April 2020
Unprompted review
Reply from Purely Storage
Thank you Worron, we strive for 5 star service every time.
My storage fees have gone up 40% in 3…
My storage fees have gone up 40% in 3 yrs. But theres trash 2 spaces from me and another rv looked like it was leaking sewage. 1 reason they gave me is that the new owner wants to clean the place up. Well wy are you charging me for that. They tried to compare with other storage places , but they are all new. So after the review the owner made a reply so I called and no answer or return call. Storing elsewhere now. Alot cleaner at the new place. Do yourself a favor and look elsewhere than this dump. P.s. workers there were the reason I stayed so long. Too bad the owner wants you to pay for his boat.
17 April 2020
Unprompted review
Reply from Purely Storage
I am very sorry to see you are unhappy storing with us. We appreciate your long term business with us. Please give me a call at 9492816017, or email me at Dayna@purelystorage.com so I can look into your rate and see what we can do for you to give you a 5 star experience.
Great storage place for the price
Great storage place for the price. Nice staff.
17 April 2020
Unprompted review
Reply from Purely Storage
Thank you for the great review. We love to get compliments about our staff!
My experience with Purely Storage has…
My experience with Purely Storage has been a pleasant one thus far. I have had no issues in doing business with company and have been treated professionally and courteous by their representatives
17 April 2020
Unprompted review
Reply from Purely Storage
Thank you Jeannette, it's a pleasure to have you as a customer!
Athena was super helpful and very…
Athena was super helpful and very polite, great customer service, thank you Athena!
16 January 2020
Unprompted review
Reply from Purely Storage
Thanks Marissa, we love 5 stars!
Worker named Lilly attended my needs…
Worker named Lilly attended my needs with great customer service. Beyond thankful !
13 January 2020
Unprompted review
Reply from Purely Storage
Thank you Alexis, we are always happy to help!
Very good service I recommended 100%
Very good service I recommended 100%
Nice people very helpful staff
29 December 2019
Unprompted review
Reply from Purely Storage
Thanks Juan, we love to see such happy customers.
Athena helped me with a Uhaul and…
Athena helped me with a Uhaul and storage unit. She is absolutely wonderful. Thank you, Athena, for the exceptional customer service.
27 December 2019
Unprompted review
Reply from Purely Storage
Thank you Ruth, I am so glad Athena was able to help you.
Rat Infested
Rat Infested - The Beaumont location is rat infested and taking their time with resolving the issues. Once I initially reported the problems with the unit the staff stated that they will take care of the unit and possibly speak to the owner's unit next to mine. Month later we returned to check on the unit, the hole between my unit and the unit next to mines was not fixed and rat droppings were everywhere. Spoke to office workers and they did not even know the start of how I should file a claim.
16 December 2019
Unprompted review
Reply from Purely Storage
I'm sorry you've had a bad experience with us Evette. I've been unable to find you as a customer at any of our properties, and we haven't had any other complaints about rats so I'm very surprised to see this. Please contact me directly to let me know which property you are renting at so I can address this issue and get it fixed, Dayna@purelystorage.com
Thank you Amanda!
Yesterday I called to check on prices for a storage for a friend of mines. Amanda was very helpful on trying to find the best price that fits the budget. Thank you Amanda for helping me out and being very patient with me.
15 December 2019
Unprompted review
Reply from Purely Storage
Thanks Ruta, I'm glad Amanda was able to help you and your friend.
Customer service was cool and friendly
14 December 2019
Unprompted review
Reply from Purely Storage
Thank you Barret, we aim to hire only the very best people to make your experience a great one.
The service was superlative!
12 December 2019
Unprompted review
Reply from Purely Storage
Thank you Thaddeus, we aim for 5 star service everytime!
Staff is friendly and facilities are…
Staff is friendly and facilities are clean
12 December 2019
Unprompted review
Reply from Purely Storage
Thank you Claire, we pride ourselves on having our property always looking its best.
professional staff
great clean place and Misty is great she goes above and beyond for her clients.Dino
9 December 2019
Unprompted review
Reply from Purely Storage
Thank you Dino, we are always happy to help and we love having you as a customer.
Sucks
They are sums they kept telling I was OK I did not have the money I was in a bad spot and did not get any cash that mouth I called the lady and she saidbthat she will work with is it will be OK I was cool I did not want to lose my kids stuff and then the next call ingot like a week late was them saying we are selling your storage if you don't have like 256 and some I was I just talk to someone about is and I was OK .they where like we don't know who you talk to someone this is what it is .so all comes down I lost my kids and my stuff they wouldn't even let me get my kids pic and baby stuff out of it
9 December 2019
Unprompted review
Reply from Purely Storage
I'm sorry to see you are unhappy with our service, we know how terrible it can be to part with your belongings. Unfortunately it is not something we like to do but we do have to auction units from time to time when we aren't receiving payments.
VERY IMPRESSED!!
VERY IMPRESSED!!
Athena helped me with my move out process and listened to me vent about the troubles I had trying to move an RV we purchased. She was very patient, kind, and helpful. She mentioned that she is new management, but you would think she has been there forever. Thank you Athena for your wonderful customer services.
5 December 2019
Unprompted review
Reply from Purely Storage
Thank you for the wonderful review. We love earning 5 stars
Not a good place for a storage
I got this storage place because it is near home and had gave me a good deal. So I ended up renting this storage they promised me that I was going to get the deal Of paying 74.86 for the first 2 months and from there it was going to rise to the normal payment .... so today I went in to pay my 2 month and they didn’t give me what the person that got me started there at this storage place. They justified it with that one person does not work there anymore and that they are trying to fix the mess she made ? That is totally not our fault. The Bad thing is that the lady that got me started there apparently didn’t register anything on the computer. So I had to pay a different amount they had told me and instead of helping me out FIXING THERE MESS , they were okay with me just canceling my unit space really rude people not good customer service . What a disappointment in the facility in buckeye ! Would not recommend this storage place
2 December 2019
Unprompted review
Reply from Purely Storage
I'm sorry you didn't have a pleasant experience with our new staff, but we appreciate your patience as they are still in training. Our corporate office was able to immediately adjust your account to the discount you were quoted online. I'm not sure what exactly went wrong in the system but we are always happy to fix any issues and get you the best value possible!
Great service
22 November 2019
Unprompted review
Reply from Purely Storage
Thank you Erica, we love to see 5 stars.
Dotti is awesome she has wonderful…
Dotti is awesome she has wonderful customer service and she's very helpful. Keep up the good work girl!!
16 November 2019
Unprompted review
Reply from Purely Storage
Thanks Stephanie, we are happy to have her on our team!
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