Pure Pens Reviews 

2,898
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I always recommend this family run business. I have been using them for a while, I am confident that my stationery will be delivered on time and in perfect condition. Supporting an indie is a lo... See more

Rated 5 out of 5 stars

My first order was for some fountain pen ink, and they shipped it the same day I ordered it, and it arrived the next day. There was a minor issue with one bottle of ink and they replaced it no proble... See more

Rated 4 out of 5 stars

Quick turnaround time - from order to ship out though the shipping confirmation e-mail could've included the tracking number first time round. Items arrived safely. Extra layers of plastic wrap for in... See more

Rated 5 out of 5 stars

They have one of the best collection of fountain pens and inks in the UK. Especially if you are looking at TWSBI or DIAMINE products. Very much affordable and the shopping experience has been fantasti... See more

Company details

  1. Stationery shop
  2. Art supply shop
  3. Office supplies shop

Information provided by various external sources

**We used to actively use Trustpilot and encourage our customers to review us on it. We have now moved to Feefo. Customers can still write reviews here, but this is not as reflective of our customer experience as Feefo is the active review site we use which sees each customer we have being directly contacted and asked to review their experience with us** . We are an online retailer of pens, pencils, notebooks, inks, refills and accessories. We have been selling stationery online since 2004 and have been quite knowledgable in what we do... some might even say pen experts! We can offer engraving, fountain pen nib customisation and servicing. We are also are one of only a handful of worldwide retailers of Noodler's Ink and TWSBI pens and are real specialists in Pelikan pens.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,898)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Forget the rest

The only place - from a Google search in UK that is - that I could find the refills I was after at a very reasonable price.

Delivered in days.

Pen back in action - which was the aim!

15 April 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great service and timely delivery. The place to get Noodler’s inks.

14 April 2019
Unprompted review
Rated 5 out of 5 stars

Pure Pens - Pure Perfect

I had short communication with Pure Pens - they answered fast and accurately to my questions. After discussing my potential order and finalizing the items, I placed order via web-page - the process was easy and clear. I placed order in the afternoon and I received confirmation that my order was sent on the next day. Order was delivered on the second day after my order. Everything was packed well and there were marks Fragile allover the packaging.
Beside my small order - TWSBI Eco, and 30ml Diamine ink there was small gift in the package plus invoice and leaflet of Pure Pens.
Everything was perfect and most probably I will order items from Pure Pens as soon as I need anything from the range of their products.

12 April 2019
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I made my order through purepens.co.uk.

For some reason my order didn't come for a week after it should have had. So I emailed their costumer service and they offered to send me a replacement parcel. This one arrived soon and was well-packaged. My experience with the website was great.

They definitely made up for whatever happened to the first parcel, so I rate 5 stars

11 April 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic choice, great service.

My order arrived well-packaged so there was no fear of any damage. It also came very promptly, which was pleasing. The choice of inks and pens are great, and suit every budget. Lots of information on the website, too, so you can make informed choices.
All reasons why I'm a repeat customer!

11 April 2019
Unprompted review
Rated 5 out of 5 stars

Once again Pure Pens comes to the fore

Once again Pure Pens comes to the fore, i ordered at around 4pm on 3/4/19, because of the time i expected the inks on Friday like the last time i ordered. The following day we were out and so was pleasantly surprised to see that the postman had tried to deliver it that day. I had to go to the main post office to collect the parcel which was my problem, Pure pens surpassed themselves in processing my order in time for their postal collection so that it would be with me the following day. I will be ordering from Pure Pens again with this wonderful service, well done to all at Pure Pens.

10 April 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
I'm delighted with the TWSBI fountain pen which arrived within a couple of days. The website was easy to navigate, with good detail and pricing clear and I have no doubt that I will be making regular purchases from Pure Pens.

10 April 2019
Unprompted review
Rated 4 out of 5 stars

Good overall service

Came across this retailer online and placed an order online. I have chosen this retailer as they provide a diverse range of Noodler's bottled inks few other retailers have. The sales assistant was patient and kind enough in attending to my queries and send it to the hotel I stayed in. One little issue I had that led me to give a 4-star review is that, as a tourist, the Value Added Tax refund form I have requested for was absent in my parcel.

9 April 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! Great communication, great packing of my purchases, prompt delivery and an excellent range of products to choose from. Top class ! Would definitely recommend this retailer ! :)

8 April 2019
Unprompted review
Rated 5 out of 5 stars

It’s always a pleasure

It’s always a pleasure to engage with the team, the shared passion for penmanship is clearly evident and a pleasure to do business with!

8 April 2019
Unprompted review
Rated 5 out of 5 stars

Good service

Quick delivery, pens and ink were as described and worked as intended

8 April 2019
Unprompted review
Rated 5 out of 5 stars

I purchased Noodlers Waterproof Black…

I purchased Noodlers Waterproof Black Ink for fountain pen use. It has totally lived up to my hopes and expectations. I use it for pen and wash painting. The website was very easy to use and delivery excellent.

8 April 2019
Unprompted review

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