Puresilks Reviews 

87
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning fabric selection, noting that the materials look even better in person and feature exceptional quality. Shoppers also appreciate the super fast shipping and the responsive customer support team that is always ready to assist with any questions. Some reviewers were not happy with delayed delivery times and orders that took weeks to arrive or never shipped at all. A few other people also felt that product descriptions could be inaccurate regarding dimensions or weights, occasionally leading to incorrect items arriving. Others noted instances where out-of-stock items or swatches were substituted without prior notice.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful quality, rich colors, and... See more

Quality

Users describe positive interactions with quality, consistently praising the luxurious materials and... See more

Order

Customers consistently note positive experiences with order processes, frequently praising super fast... See more

Customer service

People report positive experiences with customer service, noting that support agents are very responsive and... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages arrive promptly and express... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a question about one fabric I was interested in and Puresilks got right back to me within a day. Also, I had reported to Puresilk about one fabric that didnt show the scale of the print and they... See more

Rated 5 out of 5 stars

I am now buying regularly from PureSilks I discovered Puresilks about a year ago. The price of their silks is much lower than others, as well as an incredible selection. I am now buying regularl... See more

Rated 5 out of 5 stars

I received a beautiful silk brocade fabric on the date it was promised. I think some magic was worked to get it to me so soon. I absolutely love it! I love making beautiful things for the people. I... See more

Rated 5 out of 5 stars

The website works great, the variety of fabrics is plenty and beautiful, they are more beautiful than the pictures and good quality. Check out secure. Shipping super fast and smooth. Great experience.... See more


Company details

  1. Fabric Shop
  2. also in
  3. Curtain Shop
  4. Fabric wholesaler
  5. Silk Shop

Information provided by various external sources

Puresilks, pure silks, pure silks india, pure silks usa


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(87)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality silk dupioni!

I use silk dupioni for machine embroidered tile scenes to make small wall quilts. The silk is beautiful and great quality. The colors are just as advertised! I will be back.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Stunning fabric

I bought some absolutely beautiful fabric from Puresilks. It didn't take long to arrive and was exactly as advertised. I would purchase from this company again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I love dealing with Puresilks

I love dealing with Puresilks! The range of available fabrics is amazing, as are the prices. Their customer service is top notch and I'm always confident that what I order is quality.

9 February 2026
Unprompted review
Rated 4 out of 5 stars

Amazing customer care

From the day I placed my order the customer service was outstanding! I had ordered a design that was on back order, they reached out immediately and offered alternates as well as a date that the item is ordered would be back in stock. And when I decided to all for a refund, they have it without question and on the same day. I will definitely be ordering from them again in the future

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

This fabric is exactly what I was hoping for. It is cotton, but gossamer semi-sheer with beautiful gold threads. It will be outstanding in the party top I am planning to make.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

My clients and I love Puresilks!

I own a sewing business, Treadle Treasures, and Puresilks is my go-to for silk. The communication is fantastic and the silk is simply amazing. Shipping is super fast; arriving within a week of ordering. I place regular orders and have never been disappointed.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

lovely fabric

I purchased a wool tweed from Puresilks, and couldn't be happier with the quality! This suit tweed lays beautifully, and the colors are rich. I would recommend this company every time!

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a question about one fabric I was…

I had a question about one fabric I was interested in and Puresilks got right back to me within a day. Also, I had reported to Puresilk about one fabric that didnt show the scale of the print and they immediately included a picture with a measuring tape. I was very impressed with their accomodations of their customers.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

No recommendation

Order confirmation after 3 weeks. Deleivery after 6 weeks. Contents: torn piece of velvet, wrong dimensions and colour for a piece of dupion. No answer to complaint at the store.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

I received a beautiful silk brocade…

I received a beautiful silk brocade fabric on the date it was promised. I think some magic was worked to get it to me so soon. I absolutely love it! I love making beautiful things for the people. In this instance it was a corset for a Halloween costume made for a client. I was able to incorporate a little of the fabric in the vest I made for her husband. They were over the moon with this selection.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great fabric and excellent customer…

Great fabric and excellent customer service be patient the company is legit and it took some time for my order to arrive to Australia but it was WORTH THE WAIT, reasonable shipping price will be ordering again and again and recommending to friends as well thanks HIGHLY RECOMMEND

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

The fabric was exactly as shown in the picture and looked beautiful. The quantity matched what I ordered, and the delivery was right on time. I’ll definitely be ordering again🤗

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I want to say….

I want to say….
WOUUUUUWOUUUUUWOUUUUU

Many thaks for your support, the perfect products and especially the sending information for the custom clearences. 😉😉😉

8 September 2025
Unprompted review
Rated 5 out of 5 stars

I think it’s the best experience for…

I think it’s the best experience for ordering fabrics. I’m so happy with the delivery, quick response and support by what’s app and of course with quality of silk and linen, which I ordered. It’s absolutely gorgeous, dupioni double color is very precious, it is as an art, linen is soft and bride colors. They packed everything nicely, delivered super fast.
Now I will order all my fabrics only in Pursilk.us. Thanks them a lot for creating such a gorgeous staff for the reasonable price!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great seller Great quality

I'm very pleased with the seller and that is because he responded very quickly to my questions and sent me the silk immediately. The silk is of a high quality. I was left with the feeling that I will buy all my silk this seller.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Refusal to Send Purchase fabric as paid for...

I ordered fabric samples first to get an idea of product, spending over $100(just for samples, which were few and very small swatches 3 in long 1 inch wide, not worth the sample price). But, I was hopeful with ordering and establishing a wholesale relationship. I placed order, waited for almost 2 months and then later told I had to send additional monies to complete order. I thought this was odd but so much was already invested, so I sent more. I waited a long time to receive product, then I reached out to and was told that the reason that I did not receive order was because I had not paid. I proved payment and had to contact IndiaMart regarding my order and was told that IndiaMART is just an online matchmaking platform that allows vendors to sell their products. I also sent proof of purchase to IndiaMart and PureSilks began speaking in a different tone, saying that my order was on the way. I played nice nice to receive my product and waited patiently to write about my experience. I am in the market to making a wholesale relationship with a silk supplier for my custom garments, But I am NOT INTERESTED in making another purchase with PureSilks, as they cannot be trusted to honor the price that was paid to complete my order ( they requested more money for a completed paid order)and they did not want to send my purchased fabric until a third party got involved. For me lesson learned. AND I have emails and proof of how my order was handled. Order was made Nov. 2024 Finally received after Jan. 17, 2025

17 January 2025
Unprompted review
Puresilks logo

Reply from Puresilks

Dear Kathy,

I would like to clarify a few details regarding your order.

Our fabric samples are 6" x 3" in size, as stated on our website, and each sample is priced at USD 7 including shipping from Mumbai, India. The fabric you initially ordered was unfortunately out of stock. At that time, you selected a replacement fabric which was more expensive than the original choice. We only requested payment for the difference in cost. Had you preferred not to take a replacement, we would have refunded your order in full, as we do for all our customers.

You also requested an additional yard of fabric, which was included, and naturally required payment for the extra yard. Your samples were shipped on 26th October and delivered on 5th November. The 10 yards of brocade were ordered on 8th December and delivered on 20th January, the timeline being extended due to the pending payment for the cost difference and the additional yard.

We are very sorry if our service did not fully meet your expectations. Please know that we always aim to be transparent and fair with our customers, and at no point was there any intention to be dishonest. We truly appreciate your business and your feedback.

Warm regards,
Pure Silks

Rated 5 out of 5 stars

beautiful dévoré silk

Bought some silk devote from the vendor. Excellent fabric quality at reasonable price. Very responsive to inquiries, will purchase fabric again in the near future.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with service and delivery

This was the first time that I have bought from Puresilks and I am very impressed with the service and speed of delivery (to Australia), Also, when I had a query, the speed of reply was almost immediate. I will definitely buy from them again.

20 August 2025
Unprompted review

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