Puresilks Reviews 

88
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning fabric selection, noting that the materials look even better in person and feature exceptional quality. Shoppers also appreciate the super fast shipping and the responsive customer support team that is always ready to assist with any questions. Some reviewers were not happy with delayed delivery times and orders that took weeks to arrive or never shipped at all. A few other people also felt that product descriptions could be inaccurate regarding dimensions or weights, occasionally leading to incorrect items arriving. Others noted instances where out-of-stock items or swatches were substituted without prior notice.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful quality, rich colors, and... See more

Quality

Users describe positive interactions with quality, consistently praising the luxurious materials and... See more

Order

Customers consistently note positive experiences with order processes, frequently praising super fast... See more

Customer service

People report positive experiences with customer service, noting that support agents are very responsive and... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages arrive promptly and express... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a question about one fabric I was interested in and Puresilks got right back to me within a day. Also, I had reported to Puresilk about one fabric that didnt show the scale of the print and they... See more

Rated 5 out of 5 stars

I am now buying regularly from PureSilks I discovered Puresilks about a year ago. The price of their silks is much lower than others, as well as an incredible selection. I am now buying regularl... See more

Rated 5 out of 5 stars

I received a beautiful silk brocade fabric on the date it was promised. I think some magic was worked to get it to me so soon. I absolutely love it! I love making beautiful things for the people. I... See more

Rated 5 out of 5 stars

The website works great, the variety of fabrics is plenty and beautiful, they are more beautiful than the pictures and good quality. Check out secure. Shipping super fast and smooth. Great experience.... See more


Company details

  1. Fabric Shop
  2. also in
  3. Curtain Shop
  4. Fabric wholesaler
  5. Silk Shop

Information provided by various external sources

Puresilks, pure silks, pure silks india, pure silks usa


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(88)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

I was hesitant to order from this company based on some of the reviews, but they have such a great inventory of beautiful fabrics that I had to give it a shot. I ordered several swatches which were very generous in size compared to ones from other companies. The fabric I chose arrived quickly. I made a mistake in the yardage that I needed and had to order more, and that arrived quickly as well. I would highly recommend getting swatches first because, as with all online shopping, photos often are not the best representation of the real item.

15 May 2024
Rated 5 out of 5 stars

Puresilks products

Puresilks have the most gorgeous silk products. They are reasonably priced and the company goes the extra mile for customer service.

28 July 2024
Rated 1 out of 5 stars

Cheating with meterage and fabric width and composition lies

First of all: they cheat on the size of the fabric. The width and length of the fabric does not correspond to the declared ones. They should have cut 1 yard, the width of the fabric is 59 inches. I received 0.88 yards with a width of 48 inches. And the composition of the fabric is questionable, I saw this fabric on amazon from the same seller with the same photos of the fabric and the composition is stated as viscose, wool, silk, nylon.

27 July 2024
Unprompted review
Puresilks logo

Reply from Puresilks

Dear Elza,
We cannot find any order under your name on our website for us to look into the matter, please do email us on admin@puresilks.us with your order number so we can assist you on the same and help resolve the inconvenience caused to you.

Our listings on amazon are transferred from the website, so the description is exactly the same. We have no product with the composition as viscose, wool, silk, nylon together. Please assist us so we can help you.

Rated 1 out of 5 stars

Had a good experience the first time I…

Had a good experience the first time I ordered. Fabric was shipped by DHL directly to me and I received it in 4 days. Needed more and reordered. This time shipped it by DHL to the post office and now the post office won't be delivering it for 14 days. They sent a note saying this costs them twice as much and will get to me faster. Pure Lies. Do not order from this company.

12 July 2023
Unprompted review
Puresilks logo

Reply from Puresilks

Dear Jane, you placed an order with standard shipping both times, there was express shipping available, since the first order was larger in size we expedited your shipping at our cost, your next order was for 3 yards of fabric, and you paid 12$ shipping, hence shipping by dhl would not be feasible as you can imagine. Our page clearly says standard shipping takes 2-5 weeks and we will still made sure it was delivered in 2 weeks.

Rated 1 out of 5 stars

Bought four different fabrics

Bought four different fabrics, all were on the pricey side (over $40 per yard) , ALL turned out to be synthetic not silk. Promised refund, didn't follow through. Finally got my money back via my credit card provider but it was a complicated process. Google this company, many unhappy customers out there and they also go by several aliases.

7 December 2019
Unprompted review
Show reviews in all languages. (88 reviews)

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