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PureTalk Reviews 1,723

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TrustScore 4 out of 5

4.2

Telecommunications service provider
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service, finding it to be as good as or better than previous providers, with many noting significant savings on their bills. The pricing is frequently highlighted as excellent, offering great value. People also commend the customer service and staff for being helpful, knowledgeable, polite, and efficient in resolving issues. However, some customers experienced difficulties with the user experience, particularly during the switching process, which they described as bumpy or a nightmare. A few others reported issues with dropped calls, echo during conversations, or poor cell phone coverage in certain areas, making their phones less functional.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers are very satisfied with the quality and... See more

Price

Users describe positive interactions with price, consistently highlighting significant savings compared to... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, politeness, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the switching process seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wish someone would have told me not to use my old SMS card because the disruptions and crazy thing happening on my old SMS card just transferred onto my new phone. A week later I realized that migh... See more

Rated 4 out of 5 stars

I love Pure Talk, have been a customer for several years. You can't beat the price and the customer service is always very good. The only reason I gave it 4 stars instead of 5 was bc recently I chang... See more

Rated 4 out of 5 stars

For some reason there are frequent times I receive a call or a text and my phone does not sound the notification sound. Nothing at all. I have been told this is your problem because the proper signal... See more

Rated 4 out of 5 stars

Switching over was a bit bumpy but I put that on the first technician I spoke with (the next customer service rep was more helpful/knowledgeable). The service has been as good or better than what I ha... See more

Company details

  1. Telecommunications service provider

Written by the company

At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 10% of negative reviews

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Rated 2 out of 5 stars

Won't let me put my billing address in

Won't let me put my billing address in. Only line allows so many but mine needs more. Not a 2nd line. Annoying as hell on a smart phone.
Secondly, im not on auto pay. I get a not so nice email saying yall attempted to collect but failed. No calls, just a not so nice email.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I should have switched a LONG time ago

I had Verizon for 15 yrs. Expensive, great cell service, but HORRIBLE customer service. I finally decided to stop supporting a company that did not value me as a customer, nor support my ideals. Switching to PureTalk was easy, there is no difference in cell service and I am now supporing AMERICANS. Oh, and did I mention I am paying literally 1/3 of what I was paying with Verizon?

16 February 2026
Unprompted review
Rated 4 out of 5 stars

The system seems to work

The system seems to work - I've just never had a 5G connection - only LTE. However, PureTalk is WAY less expensive than Google Fi and certainly all of the T-Mobile, Verizon etc. crowd.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Better phone service by far.

Before I used to have Verizon and pay stupid money where certain areas of where I lived or commuted to didn't provide me service. With Puretalk I finally have found a phone service that provides me with service everywhere, I live the woods basically, the nearest grocery store to me is literally 45mins away. This phone provider is super good and the prices are great.

3 April 2026
Unprompted review

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