Pure Telecom Ireland Reviews 2,363

Answered straight away Rachel was very good on phone and helpful.service was very good

I have had a satisfying experience with this company in the past and am currently a customer. I tried to set up a new connection for my 93 year old father but Pure Telecom staff and their contractors have become down right rude hanging up the phone on a number of occasions and not prepared to discuss the issues related to the installation.
So, if it not a straight forward connection, don't expect any manners from their service team.
I will be cancelling my account when my contract is up and I will be telling the remainder of my family to do the same after they also connected to Pure Telecom following my previous customer experience.
If its rudeness and bad customer service you want, contact Pure Telecom.

We are with Pure Telecom, 6 years. They're very efficient and helpful, Staff are always friendly and polite, they will always get the things you need help with fixed.

Took no time at all to get through to an agent, who was very friendly and helpful.

Never had such a positive experience with a broadband company, Samantha had me sorted in less than 2 minutes, lovely friendly professional lady, I have kept my broadband with pure telecom because of her, really reliable broadband service.

Rachel was really friendly, patient and knowledgeable. Funny too.

So I called pure telecom this evening with an Internet issue and I was super lucky to speak with Rachel ..A Very well mannered and intelligent young lady who solved my problem in record time..A+++ experience.
Kicking myself though that I didn't mention that the speeds can be a little slow...particularly in the evening..I pay for 1000gb but it doesn't get close...

Was dealing with a person called Daniel.

He was top notch very helpful and fixed every issue I had (not there end mine).
Great customer service and very quick to reply

Excellent broadband and telephone with similar personal support for the past two years

I just called Pure Telecom to renew my contract after 4 or 5 years being with them.
The lady who answered was friendly and chatty and went straight into the deal I could get.
So within 5 minutes of the call I am signed up for another 12 months and still getting great internet speeds and home phone with national and international calls

Rachael was fantastic to deal with friendly and patient! Pure Telecom staff so far have always been amazing , highly recommended

Sinéad

I recently had to contact Pure Telecom as my contract was coming to an end. I was currently paying 35e per month, and was offered a new contract for 40e per month. Abbey was extremely helpful and I decided to continue with Pure Telecom. They are always very quick to respond or call you back if needs be. The Customer Service is excellent and I haven't experienced any difficulties in the last year, since signing up. The broadband signal is excellent. Highly recommended.

Nicole was very helpful

Samantha was very professional and extremely helpful and efficient, lovely manner and a pleasure to deal with

Samantha was v courteous and professional while discussing the contract etc.professional customer services!!

Rang today to change some things on My package, got through straight away, Samantha the customer service representative was super helpful super patient, great experience ,staff like this lady should be cherished

The joy of waiting a very short time to talk to technical support - worth changing to for that alone. Problem understood, checks done quickly and all sorted. Rachel was lovely while she did this!

First interaction with Pure. Very enthusiastic and nice lady. Easy to contact as well

Just felt I had to share my woeful experience with puretelecom, it started in June 2024 so it's a while back but only recently came across my correspondence again. I was changing providers and before the switch over puretelecom disconnected me without reason. I contacted puretelecom about my issue and I did receive a missed call. This was followed up by an email apologizing and stating I will be reconnected on the 30th. I replied stating "Do not reconnect me as new provider will have me connected by then". Roll on August I received a bill from puretelecom which was DD from my account and as I was disconnected (I thought) I could not access my puretelecom account. So cancelled my DD and contacted puretelecom for a refund and they seemed confused at my request but eventually agreed to a refund but it wouldn't happen until September. Come September I received another bill from puretelecom and a failed attempt at a DD. Puretelecom customer service were so frustrating to deal with and during this my new provider was billing me. I will never use or recommend puretelecom to anyone. Stay away from them.