My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more
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We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contact info
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, United Kingdom
- support@purolabs.com
- purolabs.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Meno complex
I found the website easy to use. Very clear and helpful details about each product. My purchase was the meno complex and am on the second month of use. After the first month it had helped to take the edge off of hot flushes and night sweats, so I am hoping the second month will see a greater improvement.
Terrible I ordered some electrolytes…
Terrible I ordered some electrolytes thinking they were drinks and they arrived in tablet form. Emailed this company many times no reply customer service atrocious. Avoid ordering from this company

Reply from Purolabs
I received an order without realising I…
I received an order without realising I had signed up for a subscription. The email went to my junk box, noticed it after order arrived. I have purchased many orders previously I did not need anymore vitamins...
I emailed them several times, explained my situation to return the goods and reimburse to my account £71.00. I didn't receive any response...
Not happy at all with this service. I have been ordering from them over a year.

Reply from Purolabs
Clean, ethical and effective
I have the fibre supplement which I was recommended by my gp. I didn’t like the look of the brand they suggested so did some online research and found your company. I like the values and I’m very pleased with the product. Highly recommend. Thank you.
Beware of setting up a subscription
Beware of setting up a subscription. I cancelled mine within the terms and conditions. The cancellation was acknowledged but at the next despatch I was charged again and sent goods. Tried to contact them several times for a refund but absolutely no reply and I haven't been provided with the required refund authorisation code. There's no phone number available to call them.
I'd considered just temporarily cancelling and restarting next year when I've used up my overflowing supply of Vit D.
However I would never use this company again. It shouldn't be this difficult to get a refund or to send a reply.

Reply from Purolabs
Outstanding customer service
Have been using Meno Complex for a while. Realised I wouldn't have enough to take on holiday so contacted Purolabs and Cate immediately sorted out a further supply for me. Received capsules today. Thank you Cate you are a credit to the company - such great customer service.
Great customer service!
Great customer service!
Thank you for all your support, Cate Peligro!
Absolutely fantastic supplements and…
Absolutely fantastic supplements and all clean, really helpful customer service too
Brilliant Product. A very good breakdown of the B12
A very good breakdown of the B12 vitamin I bought was given, ordering was efficient and delivery on time. I have confidence in the company and have felt less tired after the second week of taking. I will be re ordering on a regular basis and would highly recommend.
Excellent
Very pleased as this was my first order.
Service was excellent and delivery was very quick.
Not very good with things like this
Not very good with things like this, but I feel better since taking them
Purolabs has best clean supplements
Purolabs is one of only two British companies that I buy supplements from because they produce clean, no nasties, actually working supplements. I've been on Puro B Complex since last year and I can see a difference in my mental health and cognitive functions. Also, because there is no harmful additives my tummy isn't upset. There aren't nany companies like them with clean honest formula so I definitely recommend them to anyone. I always buy in bulk 3 or 6 packs at once, then you save massively, up to 40% off.
This product is halal.
I ordered some omega 3 as the company states its pure and cruelty free. After reading the ingredients it states HALAL on the label. So how can you say HALAL is not cruel. Slitting an animals throat and allowing it to die a painful death is disgusting. You should put a big label on the front of the product to state its HALAL. And watch your sales plumate. I'm not a vegetarian but I'm against animal cruelty.

Reply from Purolabs
Suggestion for Achievement of Dosage Continuity
These Turmeric Capsules have a great beneficial effect when taken over a period of time. There are 60 capsules in a pack, and the dose is 2 capsules per day. The pack is delivered monthly. Do not make the mistake I initially made - which was that I should have considered that 12 x 30 doses = 360, but of course there are 365/366 days in a year. So I should have ordered two packs to start with, in order to achieve absolute continuity in dosing! Anyway, I've done that now, so all is in order. Accordingly, I do recommend you start by ordering two packs, so you have a reserve, and then after about five years order another extra pack to continue to keep a good reserve supply. This Turmeric works, I can assure you ... combined with adequate oily fish in my diet, it keeps my joints free of any pain and feeling supple and well lubricated, and brings reassurance to one who has seen many incidences of osteoarthritis in the family. Now, I think that many of you might think 'Do I want to start by ordering two packs, when I don't know whether the product will work for me'. Accordingly, I recommend that Purolabs kindly put 70 capsules in the first pack anyone orders, and makes these extra 10 capsules complimentary, because the thing is this: if you like the capsules and they benefit you after just one month, it is not so good if a 31 day month or a postal delay leads to an interruption in the dosage.
Giving Purolabs 5 stars for their…
Giving Purolabs 5 stars for their excellent customer service.
Love Purolabs
Love Purolabs , easy to surf site and find what I’m looking for, due to dairy allergy I check full ingredient list, before ordering, I have a few vitamins , minerals collagen herbals,
Great products, Great company
Great products, Great communications and bang on time.
Just ordered the electrolytes capsules and expect them to be just as good
I bought PUROLABS Biotic complex to try…
I bought PUROLABS Biotic complex to try and help ease my symptoms of IBS, sceptical they'd work I only bought 1 container and to my surprise even after only 2-3 days of using I could feel them starting to work, over the moon with them working I went back and bought a few more containers to keep me going and I've recommended them to a friend, so yes I definitely recommend.
Good deliver and excellent non gmo…
Good deliver and excellent non gmo product. Especially vitamin c I love it
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