My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more
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Company details
Written by the company
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contact info
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, United Kingdom
- support@purolabs.com
- purolabs.com
Replied to 100% of negative reviews
Typically replies within 1 week
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A mistake was was promptly rectified
A mistake was made and it was promptly rectified. I was impressed of their service.
I take the vitamin D3 and at 63 my joints are going strong.
Great product at competitive prices …
Great product at competitive prices easy ordering. Love the flat packaging, fits so much easier in the cupboard.
A pleasant experience
Ordered two products from this company of which I had to discontinue use due to a conflict with medication. I explained this dilemma to them and they immediately refunded all of the money to my account. Amazing company and fantastic after sales. I would recommend this company to anyone.
It’s good to know that they are understanding and committed to keeping the customer happy and safe. Thank you so much I am so pleased.
Helpful Service
Altering the frequency of delivery was not a problem nor suspending delivery for three months. Very helpful response.
I am a million percent satisfied with…
I am a million percent satisfied with my subscription of purchases from this company. They really can not do enough for you, and their discounts are more than generous.
The products are pure, and work as expected, and I have been a customer of Puralabs for years.
Thanks and much love to the team.
I will never not choose Puralabs, and their customer care is second to none.
I really can not say enough about this company. I have benefitted greatly from taking their supplements.
Thanks again Puralabs.
With love and gratitude 🙏
Xxx
Quality products and quick delivery
Very Good Vitamin
Ordered on subscription it arrived on time every month with no more communication great great Thank you Elizabeth
Their products and service are excellent
Purolabs products are excellent! Whichever one I have purchased, and I use several, they are all quality items that work for me.
Also very importantly, this company has real people who you will communicate with you when you need help.
I’ve been taken Purolabs for 3 years…
I’ve been taken Purolabs for 3 years and I’m very happy with the capsules and service.
Great company and products and I…
Great company and products and I personally experienced great customer service.
Life changing
Life changing, I am a 48years old lady I had a full hysterectomy last October, and I refused taking HRT. I was looking for something natural, searching online. I came across puralabs with all the positive review and decided to give it a try. After less than a week; I can feel a big change.
Difficulty cancelling subscriptions should be a violation of consumer rights …
I used to be able to go into my account and manage my subscription but purolabs has removed the feature for cancelling subscriptions
Have been on their website for hours with no success in cancelling so it seems I will have to find a way to close my account and cancel my payment method
I’m not liking what I see right now with purolabs it’s a violation.
I’ve spent over a thousand pounds with them and I didn’t expect this
They need to understand that people’s situation changes and they may have to stop those high potency supplements

Reply from Purolabs
Offers 10% off first order if you give…
Offers 10% off first order if you give email address. Then offers 15% if you give telephone number.
Sends email with welcome code for 10% off WELCOMEXJTQZD4H.
When you enter welcome code its says not valid fir items in your basket!
so no 15% and no 10%.
And no order from me.

Reply from Purolabs
Purolabs are Untrustworthy!!!
Purolabs are Untrustworthy!!!
I have been sending numerous emails to cancel my orders because I have fulfilled my obligation of 2 completed transactions. “Conveniently” For Purolabs, every time I send them, it’s sent back to me stating this site is UNAVAILABLE due to Maintenance!! They have no problem sending me emails. VERY SUSPICIOUS. This is the second review I have put on here. NOT HAPPY
A Harvey
HU165RD

Reply from Purolabs
Purolabs be warned dont buy anything…
Purolabs be warned dont buy anything from them i joined and agreed to a monthly delivery that i could stop at any time which i did after number of months they agreed to stop the deliveries and not take any more moey however PUROLABS stopped the delivery but continued to take money from my account so youve been warned stay away from this company

Reply from Purolabs
Quick response to question and promptly…
Quick response to question and promptly rectified.....very good customer service!
This collagen has helped my skin and my…
This collagen has helped my skin and my hair. I think it pretty amazing. I have tried two different ones before this but im sure this is the best.
Excellent products and great customer…
Excellent products and great customer service.
The supplements are of great quality and they have nice Packaging. It's a five star rating from me.
Thumbs Up for PuroLabs
Nice company to deal with and good value products so thumbs up all round
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