My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more
I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon,... See more
Purolabs is one of only two British companies that I buy supplements from because they produce clean, no nasties, actually working supplements. I've been on Puro B Complex since last year and I can se... See more
Company details
Written by the company
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contact info
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, United Kingdom
- support@purolabs.com
- purolabs.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not so tired
I have been taking Purolabs Iron Complex capsules - one every morning - for about eight weeks and have noticed a significant improvement in energy.
22 December 2024
Unprompted review
The purolabs were not up to standard
The purolabs I purchased 2 boxes. The first box was ok for halfway and then the inside of capsules went solid. Threw them away am now taking the other box so far ok.
I don’t feel any better. I will not be purchasing them again!
8 December 2024
Unprompted review
Reply from Purolabs
Hi Joan,
Thank you for sharing your experience with our supplement and I'm sorry to hear that our product didn't meet your expectations.
The quality of our capsules is really important to us, and we'd like to look into this properly. Could you please email us at support@purolabs.com with your order details? That way, we can check exactly what's happened and sort this out straight away. We've also reached out for more information here on Trustpilot.
We'd also like to understand more about your experience - sometimes supplements can take different lengths of time to show results. We'd be happy to discuss this with you in more detail and explore options.
Thank you again for bringing this to our attention, and we look forward to hearing from you.
Team Purolabs
Purolabs supplements are of excellent…
Purolabs supplements are of excellent quality. The ingredients are natural making them one of the best on the Market. Reasonably priced too
15 December 2024
Unprompted review
Really great product one happy customer…
Really great product one happy customer here , it’s helped me so much when I’m reading my memory everything seems to be working a lot better upstairs thank you
🌈🌈⭐️⭐️💛💛🌈🌈⭐️⭐️💛💛
10 December 2024
Unprompted review
Scam
The product might be OK but I keep being sent product I do not need.
9 December 2024
Unprompted review
Reply from Purolabs
Hi Mrs. Roberts,
Thank you for taking the time to share your feedback with us.
After checking our records, I can see that you contacted us on 8th December about cancelling your subscription, however, your next order had unfortunately already been processed and dispatched by the time we received your request.
As advised by our support team, we also have a 2 order minimum policy on subscriptions which is shown throughout our website including our FAQ’s page here: https://purolabs.com/pages/faqs.
Our team suggested adjusting your delivery frequency to better match your usage, but I understand this wasn't the preferred solution for you. We then proceeded to cancel your subscription immediately to prevent any future unwanted deliveries.
We apologise that you feel your experience hasn't been positive and if there is anything else we can help with please let us know.
Team Purolabs
Very efficient and extremely helpful…
Very efficient and extremely helpful with a query I had.
4 December 2024
Unprompted review
Very nice company
I contacted multiple times the customer service (Cate and Arianne, sorry if I forget someone) and it's excellent.
Outstanding communication and fast delivery.
I usually buy the multivitamins bundle. All good 👍🏻
27 November 2024
Unprompted review
I used this company recently
I used this company recently. Unfortunately the tablets didn't work for me. I contacted the seller and they promptly answered all my questions. And refunded me on the 60 days money back garntee. Excellent customer service and care.
29 November 2024
Unprompted review
Poor customer service
Whilst regarding the products of Purolabs with respect, I have been let down again by their site and account settings. Having moved earlier this year and amending address on site, delivery was made to my previous address. I attempted to rectify this by making phone contact where it was explained this needed to be done in multiple areas (so not a simplistic site to use) and that all was now undertaken. My past 5 orders have all been delivered correctly. However my most recent order was delivered to old address, despite nothing further being amended by myself and I have now paid for goods never received, being told this is my mistake. No refund or new product dispatch offered. Now cancelling my account due to what I see as poor customer service and will be seeking better service elsewhere.
Purolab have now responded to this review stating there were multiple addresses on account & an incorrect one was selected when making this purchase. I still fail to see after how speaking over phone previously & asking for only the one correct address to remain on account, being sssured this was the case that this still occurs at my expense.
Thus only strengthening my experience & feelings.
30 November 2024
Unprompted review
Reply from Purolabs
Hi SP,
Hope you're well and thanks for taking the time to leave a review.
I've followed up on this and I can see that you have multiple addresses saved on your account.
While your subscription deliveries have been going to the correct place, this one-time purchase was sent and delivered to a previous address which you saved on our system previously and selected during the checkout process.
We only dispatch deliveries to the address specified by the customer, so it's very important to ensure you select the correct address when placing your order to avoid any issues. More information on our delivery policy is available here on our website: https://purolabs.com/pages/delivery
If you wish to remove these old addresses from your account and cannot locate them inside the account portal, please email our support team at support@purolabs.com who will be happy to help with this.
Thanks a lot and we hope you have a great week.
Team Purolabs
All good see if the product works
All good see if the product works
28 November 2024
Unprompted review
Meno complex
Good product , helpful when you contact them and quick delivery
3 November 2024
Unprompted review
I’m very happy with this company
I’m very happy with this company! They back up all their supplements with thorough research and I really appreciate supporting local, small businesses. Their commitment to quality and authenticity has made me a loyal customer and I’ll continue to support them.
19 November 2024
Unprompted review
Hormonal balance tablets made my acne…
Hormonal balance tablets made my acne break out like crazy in just one week! Worst purge I’ve had which has now left scarring!! So what’s the point?
18 November 2024
Unprompted review
Reply from Purolabs
Hi Yasmin,
Thank you for sharing your experience with our Hormonal Balance supplement and I'm sorry to hear that our product didn't meet your expectations.
Whilst our Hormonal Balance supplement has helped many customers, we recognise that everyone's body can react differently to supplements, especially those targeting hormonal balance.
We appreciate you bringing this to our attention, as we haven't received any similar reports from other customers with a similar issue. We have passed your feedback onto our nutritional team who will consider it thoroughly.
We'd also encourage you to speak with your GP about your experience to ensure you receive proper guidance for your specific situation.
Once again, we're sorry your experience with the product wasn't positive, but if there's anything else we can help with, please do let us know.
Thanks,
Team Purolabs
Read the small print!
At first I was thrilled to have found such good products. I ordered the multivitamins as and when I needed them, as I thought you could do that. But somehow I seem to be receiving repeat orders, with a Direct Debit going out of my account. I'm 73 and this has left me a bit bewildered. I'm certain I didn't sign up for that, and how on earth do I stop it? It feels a bit like when you order from Amazon, everything's great, then you suddenly realise you've inadvertently been signed up to something called Amazon Prime and Direct Debits start going out of your account...and it's the devil of a job to cancel. Are we all being bamboozled?
Updated: since I wrote this purolabs have apologised for any confusion and have promised to look agin at their subscription policy to try to make it more transparent. They have also cancelled my subscription.
17 November 2024
Unprompted review
Reply from Purolabs
Hi Lindy,
Thank you for sharing your feedback, and I’m sorry to hear about the confusion regarding your recent orders.
When purchasing our Multivitamin, there is an option to buy on a one-time basis or as a subscription, which offers a 20% discount for regular deliveries. Upon reviewing your recent purchase, I can see that the subscription option was selected, which is why you received repeat orders.
No worries—I've gone ahead and cancelled your Multivitamin subscription for you, so you won’t receive any further orders or charges.
We truly appreciate your trust in our products and your honest feedback. If you have any other questions or need assistance with anything else, please don’t hesitate to get in touch with us at support@purolabs.com.
Thanks a lot and we hope you have a lovely week ahead.
Team Purolabs
Reliable service
Reliable service, excellent quality of goods, quick response to order changes
1 November 2024
Unprompted review
Will never buy again from this company
Be careful when you buy from this company, as there is a misleading way to take money from the customer with the two-cycle subscription, which is not clear on the website.
They refused to cancel the subscription when I realized I had to buy again, even if I didn’t like the product. They didn’t accept the return and refund. I will never buy again from them.
1 November 2024
Unprompted review
Reply from Purolabs
Hi Alessia,
Hope you are well and sorry to hear you had difficulties with your subscription.
We received your email on November 1st asking to cancel your subscription and our team replied promptly outlining our policy. As they advised, we have a 2 order minimum policy on subscriptions which is shown throughout our website including our FAQ’s page here: https://purolabs.com/pages/faqs.
In regards to your return request, our team has explained why we’re unable to process your return at this time—since there’s an open claim in your account due to you filing a chargeback with your financial institution, our system is unable to process refunds for returned items until this claim is resolved.
We can confirm that your subscription was successfully cancelled and there are no further charges or orders pending.
If there is anything else we can help with please let us know.
Team Purolabs
Really good supplements with.a first…
Really good supplements with.a first class delivery I could not ask for better service.
Thank you Purolabs
H Bolton
4 November 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.