My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more
I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon,... See more
Purolabs is one of only two British companies that I buy supplements from because they produce clean, no nasties, actually working supplements. I've been on Puro B Complex since last year and I can se... See more
Company details
Written by the company
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contact info
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, United Kingdom
- support@purolabs.com
- purolabs.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product delivered on time.
6 February 2025
Unprompted review
Purolabs is a great site
Purolabs is a great site, all items well explained, and just the best in Customer Service! Thank you
3 February 2025
Unprompted review
Changing order recipient
I placed an order with the wrong recipient and when I contacted customer services asking them to change the recipient and address, I got an immediate response. My daughter has just started taking the B12 supplement so we will see if it makes any difference to her energy levels. If the supplement is as good as the customer service then I will be very impressed.
28 January 2025
Unprompted review
Excellent product- does exactly what I…
Excellent product- does exactly what I need it to do
1 January 2025
Unprompted review
When my January delivery of turmeric…
When my January delivery of turmeric didn’t arrive I emailed the company.
Their response was immediately dealt with. .as the weather was awful, heavy snow and ice they suggested I wait another few days , which was totally acceptable due to the weather.
Still no delivery so emailed , again another immediate response. They send out another supply immediately which arrive a couple of days later.
Their customer service team are extremely helpful and would definitely recommend them to my friends.
26 January 2025
Unprompted review
I recommend purolabs.
I recently ordered some supplements from purolab. Easy to navigate website and the goods arrived within a few days. I would recommend this company. Great uk family run business.
25 January 2025
Unprompted review
Having tried several different Biotin…
Having tried several different Biotin supplements I was interested to see if Purolabs lived up to my expectations and the claims made by the website. Although I have only been taking them for just over three weeks I have seen a difference- ie less hair loss - one of my main bug bears.
I particularly liked the fact that there was no fillers; so all in all I feel confident that I have found the supplement that is the one I shall be happy to continue with.
21 January 2025
Unprompted review
Excellent customer service and products.
Excellent customer service and products.
16 January 2025
Unprompted review
Excellent Customer Service …
I had a problem with my delivery over the festive period, but it was rapidly sorted out by Cate and Arianne Purolabs communication with me was excellent and I am a happy customer. Thank you Cate and Arianne.
15 January 2025
Unprompted review
Mind-bogglingly unresponsive
I have truly never dealt with a company that so signally failed to respond to, or maybe even comprehend, their customers' emails. I can't even bring myself to go into the whole long story, but whatever I wrote to them, they wrote gush and gobbledygook back, never actually addressing my perfectly polite and reasonable requests. I have now cancelled the subscription for their product that I took out before finding out what kind of company they really were.
13 January 2025
Unprompted review
Reply from Purolabs
Hi Evelyn,
Thank you for taking the time to share your experience. I sincerely apologise for the confusion and frustration caused by our handling of your recent enquiries.
After reviewing your communications with us, I can see that we completely missed the mark in providing clear, direct responses. What should have been straightforward became unnecessarily complex due to our poor communication.
We pride ourselves on providing excellent customer service, and in this instance, we fell well short of our usual standards.
If you'd be willing to give us another chance to make this right, please email us at support@purolabs.com, referencing this review, and a senior member of our team will personally handle your case.
Thank you for bringing this to our attention. Your feedback helps us improve our service.
Kind regards,
Team Purolabs
Purolabs lack of help
Hi,
I can't leave a review regarding their products as the ones I ordered were delivered to another address, by their chosen courier company. I complained and then emailed back saying that I should go and look for them myself! So, their products may be wonderful, but their help desk is poor, I will not place another order with them again.
Michael Delaney
14 January 2025
Unprompted review
Reply from Purolabs
Dear Michael,
Thank you for taking the time to leave us a review. We're sorry to hear that you're experiencing issues with your order.
I can see your order was dispatched on 9th January and marked as delivered on 13th January. It appears there must have been an issue with Royal Mail during the delivery of your order. Unfortunately, we have no control over Royal Mail once we hand your order over to them I'm afraid.
We understand your frustration and I sincerely apologise for our inadequate response.
Please email us at support@purolabs.com, and we'll immediately request a formal investigation with Royal Mail and ensure that you will receive your order.
Thanks again for bringing this to our attention and apologies once again for the issues with Royal Mail.
Team Purolabs
Great company
Great company. With excitement customer service and fast shipping . I love how I can get good healthy clean products.
I have a regular subscription so easy to change or contact them..
Thank you
1 January 2025
Unprompted review
Great product
Great product, my nails are now long & strong so I'll keep on using it.
9 January 2025
Unprompted review
Dead rat like smell
I purchased three products (Multivitamin, Collagen Complex, and Vitamin D3 & K2) in November 2023 and used them intermittently until October 2024 without any issues. However, in November 2024, all three products began emitting an unpleasant, dead-rat-like smell, forcing me to discard them. I initially believed these were the best products on the market, certified, lab-tested, and safe, so this has left me quite concerned and confused.
Thankfully, nothing happened to me health-wise, but the experience has shaken my trust. I’m now considering switching to another company for my essential supplements unless Purolabs can provide a satisfactory explanation or assurance about what went wrong. As a regular consumer, I prioritize quality and safety in my health products. I don’t usually leave reviews, but I felt compelled to share my experience in hopes it helps others and brings attention to this matter.
1 November 2024
Unprompted review
Reply from Purolabs
Hi Rahul,
Thank you for taking the time to share your detailed feedback. We take all quality concerns very seriously, and I'm sorry to hear about your experience with our supplements.
I understand this situation has caused you concern, particularly given your trust in our brand.
All our supplements are manufactured in the UK under strict quality controls and undergo rigorous testing. Each product has a shelf life of 24-36 months from the manufacturing date when sealed.
However, once opened, we recommend consuming them within 12 months whilst storing them in a cool, dry place with the lid tightly sealed.
As you mentioned using these products intermittently since November 2023 (over 12 months), the extended exposure to air and moisture might have affected their condition.
We would very much like to investigate this matter thoroughly. Please email us at support@purolabs.com with your order details and we'll look into this straight away.
Your health and satisfaction are our top priorities, and we appreciate you bringing this to our attention.
Team Purolabs
The delivery was on time
The delivery was on time.
I haven't had time to take the Vitamin C yet.
27 December 2024
Unprompted review
Excellent service and communication
16 December 2024
Unprompted review
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