Purplebricks Mortgages Reviews 556

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and helpfulness, making complex processes much easier to understand. The service provided is frequently described as excellent, with many appreciating the clear communication and quick response times to their queries. Reviewers often felt well-supported and reassured throughout their journey, noting that the team went above and beyond to ensure a smooth and stress-free experience. However, some customers also noted occasional delays in responses and felt there could have been more proactive follow-ups on certain tasks.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, efficient, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting that staff were... See more

User experience

Clients share positive opinions on user experience, describing the overall process as painless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both. From the start Tom has been outstandin... See more

Company replied

Rated 5 out of 5 stars

Hayley at Purple Bricks was just fantastic in supporting us with our first mortgage. She was so patient and we really felt like we weren't alone through the process. Hayley explained everything in sim... See more

Company replied

Rated 5 out of 5 stars

Lisa was really supportive during the whole process. She made sure I understood all of my options and took the time to thoroughly explain everything. She kept me updated at every stage and was always... See more

Company replied


Company details

  1. Mortgage broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    556 reviews

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    1-star

    No history of asking for reviews

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    Rated 5 out of 5 stars

    Customer Service

    Purple Bricks were definitely the best choice for myself. The support they gave me, keeping me updated along every step and quite frankly they couldn't of helped any more than what they did
    Big shout out to Tiffany and Hayley - you both are angels and a huge credit to the company.

    13 June 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! It's great to know that the support and updates we provided were helpful. We appreciate your kind words and recognition of our team members' dedication.

    Rated 5 out of 5 stars

    Would definitely recommend Tiffany…

    Would definitely recommend Tiffany Ellis when sorting out a house. She took care of absolutely everything and I didn’t have to worry once.

    13 June 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the process was smooth. It's great to know that our service gave you peace of mind. Thank you for your recommendation!

    Rated 5 out of 5 stars

    Excellent service for customer!

    11 June 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We are happy to hear that you had a great experience with our customer service. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    The staff at purplebricks mortgages…

    The staff at purplebricks mortgages were supportive, detailing and explaining all information which gave me clarity of process.

    I sincerely appreciate their efforts.

    14 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We appreciate you sharing your positive experience. We're happy to hear that our team supported you by clearly explaining the mortgage process. Thank you for your kind words.

    Rated 5 out of 5 stars

    Mortgage renewal

    Ross and Angela have been thorough and very helpful. Always quick to respond to any queries and have found better deals than those available online.

    5 June 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you found our team thorough and helpful! We appreciate your feedback and are so glad we could find you better deals. Thanks for sharing.

    Rated 5 out of 5 stars

    Outstanding customer service

    Archie and Callum made the mortgage experience the easiest part of our house buying process. They are super efficient, helpful and incredibly knowledgeable. I wouldn’t hesitate to recommend them to anyone needing help with securing a mortgage.

    4 June 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process was easy for you. We appreciate your kind words and are so glad that our team's efficiency and knowledge were helpful during your house buying journey.

    Rated 5 out of 5 stars

    Surprisingly Excellent

    We were first time buyers and we'd heard mixed things about Purplebricks, but we decided to take the risk and use them as our mortgage broker after having a positive first phone call with them.

    Our advisor Sophie Haines and her manager Nigel Flack were both extremely responsive and helpful, in my opinion they went above and beyond at every step, and most importantly they found us a good deal on our mortgage and insurance.

    Really impressed and would recommend them to anyone.

    23 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We appreciate you sharing your experience as first-time buyers. We're happy to hear that our team was responsive and helpful in securing a good mortgage and insurance deal for you. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Continued support all through out and…

    Continued support all through out and honest opinion,and vigilant rate review till the last moment working for us,what else do we need

    3 June 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We appreciate your positive feedback and are so glad we could provide continuous support and honest guidance throughout the entire process. Thank you!

    Rated 5 out of 5 stars

    Excellent Service and Support from Purplebricks Mortgages

    I’m extremely satisfied with the service provided by Purplebricks Mortgages and would highly recommend them to anyone seeking a reliable and trustworthy mortgage service. Archie and Kirsty were incredibly supportive throughout the process—what is typically a stressful experience felt smooth and manageable thanks to their guidance and professionalism.

    30 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a smooth and manageable mortgage experience. It's great to know that you felt supported by our team. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Fantastic service

    Fantastic service! I was in the loop with what was happening and communication was great. Definitely recommend Purple Bricks.

    30 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a fantastic service experience! It's great to know our communication kept you informed. Thank you for recommending us!

    Rated 5 out of 5 stars

    As a first time buyer

    As a first time buyer, we found the help, advice and knowledge of our advsior - Lisa Dowling, amazing. She talked us through every step and was very helpful. I would definitely recommend Purple Bricks Mortgages

    21 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our advisor was so helpful during your first home buying experience. We appreciate your recommendation and are glad we could support you through each step.

    Rated 5 out of 5 stars

    Thankyou Emily

    I contacted Purple bricks for a remortgage for my BTL property. Excellent service , specially by Emily, she was on top of the case every minute and providing updates from lender.
    Thankyou very much Emily

    21 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had an excellent remortgage experience for your BTL property. We appreciate your positive feedback and are so glad that you were pleased with the service.

    Rated 5 out of 5 stars

    Good service throughout well priced

    Good service throughout our home hunt and purchase. Great work and advice from Paul and Rachel.

    16 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're so glad to hear that you had a positive experience with us. We understand that buying a property can be stressful. We strive to make the process as smooth and hassle-free as possible. We appreciate your kind words.

    Rated 3 out of 5 stars

    Had different agent half way through…

    Had different agent half way through mortgage

    9 December 2024
    Unprompted review
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    Reply from Purplebricks Mortgages

    I would like to thank you for your review. I would love the opportunity to review your experience with you so I can understand how we can improve our service in the future. Please do reach out if this is something that you would like. Many thanks

    Rated 5 out of 5 stars

    Thank you so much for all the team…

    Thank you so much for all the team helping me with the buying process and the morgage, everyone were really kind and explained me everything making sure everything went well. Special thank you to Daisy and Esha but all the team were very attentive and answer my emails and calls asap.

    7 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    We appreciate your kind words and are glad to hear you found our service helpful and that our service was attentive. this is something that we pride ourselves on! I would like to thank you for you words in relation to Daisy and Esha. We look forward to helping you again in the future.

    Rated 5 out of 5 stars

    Impressive service

    Very impressed with the experience of using Purplebricks. Of all the mortgage advisors I spoke to, Sophie H was by far the most knowledgeable. She was great in answering any questions I had, as well as guiding me through the full mortgage application process. Rachel D has also been a great case manager. Daniel C was also incredibly helpful in assisting with my application too. All in all, it’s been made a very easy experience by the Purplebricks team and I am pleased with my choice to use them.

    16 May 2025
    Unprompted review
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    Reply from Purplebricks Mortgages

    Thank you for taking the time to share your positive experience. We are happy to hear that you had a smooth and enjoyable home buying experience with our team. We appreciate your kind words about Sophie Rachel and Daniel, and we will be sure to pass on your feedback. We are committed to providing exceptional service and support to our clients, and we are delighted that we were able to make the process easier for you.

    Rated 5 out of 5 stars

    Excellent experience

    My experience of purple bricks mortgages has been fantastic. From my first meeting with Lisa she put me at ease, listened and guided me through each step in a clear and concise way. Her experience of the market and what would work for me and what wouldn't is exceptional. She took the time to monitor the market thinking about how to make my budget went further. Overall, a very positive experience. Thank you Lisa.

    9 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We are thrilled to hear about your positive experience with Lisa. It's wonderful to know that she was able to make you feel comfortable and confident throughout the mortgage process. Her expertise and dedication to finding the best solution for your needs are truly appreciated. We are proud to have such talented individuals on our team.

    Rated 5 out of 5 stars

    Would use again

    Archie and Daniel have been a pleasure to work with in obtaining my mortgage offer. They offer an efficient and individualised service that has helped to keep me informed every step of the process. I am very grateful for their help and would recommend them to anyone else looking for mortgage advice.

    7 May 2025
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    Thank you for your kind words. We are delighted to hear that you had a positive experience with Archie and Daniel. We strive to provide our clients with an efficient and personalised service, and we are glad that you found our team helpful and informative. We value your feedback and appreciate your recommendation.

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