Purplebricks Mortgages Reviews 558

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and helpfulness, making complex processes much easier to understand. The service provided is frequently described as excellent, with many appreciating the clear communication and quick response times to their queries. Reviewers often felt well-supported and reassured throughout their journey, noting that the team went above and beyond to ensure a smooth and stress-free experience. However, some customers also noted occasional delays in responses and felt there could have been more proactive follow-ups on certain tasks.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, efficient, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting that staff were... See more

User experience

Clients share positive opinions on user experience, describing the overall process as painless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both. From the start Tom has been outstandin... See more

Company replied

Rated 5 out of 5 stars

Hayley at Purple Bricks was just fantastic in supporting us with our first mortgage. She was so patient and we really felt like we weren't alone through the process. Hayley explained everything in sim... See more

Company replied

Rated 5 out of 5 stars

Lisa was really supportive during the whole process. She made sure I understood all of my options and took the time to thoroughly explain everything. She kept me updated at every stage and was always... See more

Company replied


Company details

  1. Mortgage broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    558 reviews

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    1-star

    No history of asking for reviews

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    Rated 5 out of 5 stars

    Thank you to Emily Eason and most…

    Thank you to Emily Eason and most especially Monety Patel again Great team the best at it

    13 March 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a great experience with our team. Thank you for recognizing their excellent work and sharing your positive feedback!

    Rated 5 out of 5 stars

    100% recommend Purple Bricks

    100% recommend Purple Bricks. We’ve been using them from buying our first house and now onto our second remortgage.

    They’re always polite, has all the information you need, and always keeps you up to date with the progress.

    Thank you Mark and Nigel for helping us.

    13 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you recommend our services! It's great to know we've been helpful with your home-buying and remortgage experiences. We appreciate your kind words and thank you for your continued trust.

    Rated 5 out of 5 stars

    Hayley is amazing she helped us every…

    Hayley is amazing she helped us every step of way very knowledgeable thank you Hayley love Jodie and lee

    13 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our assistance was so helpful and knowledgeable. Thank you so much for your wonderful feedback and kind words!

    Rated 5 out of 5 stars

    Excellent service

    Excellent service . Very accomodating and easy to communicate.

    12 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our service met your needs. We appreciate your positive feedback and are grateful for your time.

    Rated 5 out of 5 stars

    Communication was great

    Communication was great, easy to contact, good explanation of the whole process and speedily service.

    18 February 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're very pleased to hear that our communication, explanation, and speedy service met your expectations. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Friendly, knowledgeable and efficient

    I have had 2 really friendly and helpful advisors who have taken the time to talk me through options and sorted out a great deal for me quickly and competently - Ajay (mortgage) and Ian (protection)

    7 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our advisors were helpful and provided you with a great deal! We appreciate you taking the time to share your positive experience with us.

    Rated 5 out of 5 stars

    Would like to say a massive thank you…

    Would like to say a massive thank you to Rachel and Lisa who have supported me and my partner in buying our first home. I didn’t realise the stress and amount of information and all of the parts that come with a house purchase but they have been brilliant and completely professional through out. Communication is spot on and their help and guidance as been second to none. Appreciate you both!

    9 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you and your partner felt supported during your first home purchase. We appreciate your kind words and are so glad our guidance helped you navigate the process smoothly. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Great experience

    Great experience. Very efficient

    9 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're glad you had a great, efficient experience. Thank you for your feedback; we appreciate it.

    Rated 5 out of 5 stars

    Exceptional service

    Leah, Clair, Nadine, Marianne provided an exceptional service.
    From the beginning Leah was so kind and welcoming and introduced us to Clair who took her time to explain to us all options available during 2 meetings. The process was so efficient and quick and we received very promptly the offer.
    We are so grateful for all the expertise and help from all the team including Nadine and Marianne too.

    6 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you received exceptional service. It's great to know the team provided efficient and helpful support, explaining all available options promptly. We appreciate your positive feedback and are grateful for your recognition.

    Rated 5 out of 5 stars

    Great Service and a credit to Purple Bricks Mortgages

    My mortgage advisor is Hayley Newton and she has provided me with so much advice and guidance so far. I’m a FTB so I was after all the advice I could get. I spoke to quite a few providers but I decided to go with Hayley and I do not regret it one bit. Friendly yet professional and she knows her stuff. Very responsive to messages which is what you need when you need quick answers and need to made decisions.

    Thanks Hayley and I look forward to working with you in the coming weeks and months.

    6 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you've had such a positive experience. It's great to know that the advice and guidance provided has been helpful, especially as a first-time buyer. We appreciate your kind words and look forward to continuing to work with you.

    Rated 5 out of 5 stars

    Exceptional service

    If I was to ever buy another house I know who I would go to. Lisa Dowling, you are the most helpful attentive and understanding woman I have ever had the privilege of knowing.
    You have helped and guided me through this journey. It’s a shame this journey has ended and I love to the next stage.
    If you ever see yourself in a position of needing a mortgage advisor please contact purple bricks. I have bought a house before. But don’t remember the stress that comes with it. Lisa was there for all of that. Thank you so much you are exceptional

    6 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're so happy to hear that you had such a positive experience. It's wonderful to know that you felt supported and guided throughout the process. We appreciate your kind words and thank you for sharing your experience.

    Rated 5 out of 5 stars

    I had a call with Leah and she was so…

    I had a call with Leah and she was so lovely on the phone she went through everything and advised me on the next steps! True asset to the team and she booked me in with an appointment with the advisor thanks again Leah 😊

    4 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that the call was helpful and that you received excellent guidance. We appreciate your positive feedback and are pleased we could assist you with booking an appointment.

    Rated 5 out of 5 stars

    A great service!

    Ajay was absolutely great - he provided honest, simple and relevant information and listened as I explained my situation.
    Would thoroughly recommend their services!

    2 March 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the information provided was helpful and relevant to your situation. We appreciate your recommendation and are grateful for your feedback!

    Rated 5 out of 5 stars

    Had time to explain everything to our understanding

    Had time to explain everything to our understanding and also answered ll our questions and queries and assured us to contact her if we need help

    2 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're glad you found the explanations helpful, and that all your questions were answered. We appreciate your feedback and are always here to assist you.

    Rated 5 out of 5 stars

    Really good and easy to use

    Really good and easy to use. Daisy who was the manager with the mortgage and Esha as mortgage advisor was so Helpful when I asked questions and they were really supportive when it came to making decisions to get the best deals. Many thanks.

    27 February 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had a really good experience and found our team helpful and supportive. We appreciate you taking the time to share your positive feedback with us.

    Rated 5 out of 5 stars

    It was excellent dealing with purple…

    It was excellent dealing with purple bricks agent( Hayley Newton) . Very efficient and friendly. She made our house buy journey so easy and amazing. I can’t appreciate her enough and thanks her.

    9 January 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the agent's efficiency and friendliness made your house buying journey easy and amazing. We appreciate your positive feedback and thank you!

    Rated 5 out of 5 stars

    Outstanding service, Emily and Lydia are just great!

    I just only have good words for the service received. Since day one Lydia and Emily has been very helpful, effective and very kind explaining all the steps. Both are very professional and I am very pleased with their help through all the process. I recommend them 100%

    2 March 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We appreciate you sharing your positive experience. We're so glad to hear that our team provided effective and kind service, guiding you through each step. Thank you for your recommendation!

    Rated 5 out of 5 stars

    New house purchase made simple

    I firstly spoke to Esha on the ohone regarding mortgages, she made everything clear and understandable, and once I decide to go ahead with the mortgage I was passed onto Daisy who was always happy to help and I asked loads of questions and nothing seemed like too much trouble for either of them they were great 👍

    27 February 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the clear explanations and helpful support you received during the mortgage process. It's wonderful to know our team made you feel comfortable.

    Rated 5 out of 5 stars

    I would really recommend Greg for a mortgage advisor

    I can’t recommend Purple Bricks highly enough. From start to finish, they made the whole mortgage process feel straightforward and far less stressful than I expected. They were always professional, approachable, and incredibly knowledgeable, taking the time to explain everything clearly and answer all of my questions.

    Communication was excellent throughout, and I always felt reassured that everything was being handled efficiently and in my best interest. They worked hard to secure the best possible deal for me and kept me updated every step of the way.

    If you’re looking for a mortgage advisor who is reliable, supportive, and genuinely cares about their clients, I would absolutely recommend Greg. Thank you so much, Lauren&Martin

    12 February 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process felt straightforward and less stressful than expected. We appreciate your kind words regarding our team's professionalism, knowledge, and communication. It's great to know that you felt reassured and supported in securing the best possible deal. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Remortgage Experience

    Early on in my remortgaging experience, its going well so far. Supported through the question and transparency across the process.

    7 February 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that your remortgaging experience is progressing positively. We appreciate your recognition of our support, transparency, and the clarity we provide throughout the process.

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