Purplebricks Mortgages Reviews 558

Greg made sure everything was taken care of, mortgages are wild! So many things to do and think about, he simplified things and helped me make informed choices. He got the very best deal for me and went above and beyond what I received from my usual bank. Even offering the choice of using them if it worked out to be better. He works for the people not commission. Thanks Greg!

Lisa has been amazing explaining everything about a mortgage and what it means in layman terms!!

Montey was a great mortgage advisor who guided us clearly and patiently through the process. As first-time buyers, we initially felt unsure about everything, but he explained things in a straightforward way and made sure we had all the information we needed to feel confident in our decisions.

We really appreciate his support and would happily recommend him to others.

Easy to talk to and reassuring. Step by step Ashley explained things and she took the worry off my already worried shoulders. I can highly recommend Ashley and also Emily for their clear comms, friendly approach and would highly recommend them to anyone seeking a mortgage. Thank you so much x

Emily Eason has been a great help and support since the handover from our mortgage advisor. She's very friendly and professional and talked us through the whole process, she's been a great help.

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and advice clearly. Always very quick to respond to any queries and all around a lovely person! If we are ever in need of this service again we wouldn't hesitate to go back!

Helpful, honest and quick to respond. Hayley Newton was great, she made things easy and got things sorted rapidly.

“I highly recommend Mimmi Asafo-Agyei as a mortgage advisor. As a first-time homebuyer, her expertise was invaluable in securing my first home. Mimmi maintained excellent communication throughout the process, keeping me informed at every stage. Her professional yet friendly approach made the entire experience smooth and reassuring. I am very grateful for her guidance and support.”

I used Purplebricks Mortgages as a first time buyer - I had absolutely no idea how to do anything or what was happening etc.

I was given Mimmi as my advisor and Daisy as my case manager and from start to end they've been nothing but amazing. They've both been able to answer all of my stupid questions, put up with me during anxious moments and pretty much made this as easy as it possibly can be

I'm very thankful for their professionalism, dedication and patience with me in particular and couldn't recommend themselves and PBM as a whole anymore than I could

Carl and Angela were professional and efficient. They responded to all queries and provided time and space to talk through options and personalise the remortgage, while also providing sound advice.

The remortgage completed smoothly, and PurpleBricks were attentive to the process, chasing appropriately to ensure no problems or delays.

PurpleBricks provide mortgage brokering without fee, which is a huge positive as not all mortgage brokers offer this.

Brilliant customer service. Mark was great and so knowledgable, Nick was very efficient.

I was introduced to my mortgage advisor around a year ago, her name is Hayley. Her professionalism and knowledge of her industry is in my opinion goes unchallenged. She is transparent and her advice feels personal to your buying/selling journey. She is a clear and precise communicator, extremely punctual and prompt in returning your calls or emails etc.
I completely trust her with the biggest transaction of my life and feel she has my best interest in her decision making. Would highly recommend to family, friends and colleagues, thank you Hayley for all you have done for me.

This whole mortgage experience on my own has been very daunting, stressful and more hurdles than I ever want to handle again.... but Esha and Daisy were abso flipping lutley amazing. Best customer and communication I've ever had. They have been there for me every step of the way (girl power) Thank you from the bottom of my heart. I couldn't have done this without you x

Montey was absolutely brilliant from start to finish in terms of explaining the mortgage process, talking through exactly what documents they required, and scoured the market for the best mortgage deal at that time. 100% worth the fee and we couldn’t be happier with the service Montey has provided us. Thank you!

Everyone that I have had the pleasure of speaking with has been great. Polite, friendly & professional. Knowledge has also been very good & there's not been a single "I cant do" attitude, if they cant, they simply just direct me to someone who can. The only negative I have is not with any employee, but the specific process of trying to book a viewing. I get the concept of it all being online & it would be great if everyone worked well; however, with the homeowner of the property I'm trying to view being a bit of a nightmare to get a hold of. It would be good if there was a better way or a designated local estate agent who could do viewings, even if it was only 1 day per week. That being said, if it was an active seller, I imagine this process would be very efficient, so not all bad & why it's still 5 stars.

I, unfortunately, cannot remember the names of each individual I have spoken to over the past few days to give credit fairly, but Leah P & Merrick, whom I spoke to this morning, were outstanding.

We had a fantastic experience during our mortgage application, and a huge part of that was down to Daisy, our case manager. She was absolutely brilliant from start to finish.
Daisy kept us informed at every stage, explained everything clearly, and made what can be a very stressful process feel calm and manageable. She was always approachable, responsive, and incredibly organised, which gave us real peace of mind while the application was going through.
We genuinely felt supported and well looked after, and we couldn’t have asked for a better case manager. Thank you, Daisy, Esha & Scott for making the whole process so smooth — we’re extremely grateful.

Purplebricks mortgages are everything you need for a first time buyer. They make everything not seem so complicated. Lisa was amazing and made our process very simple and easy to follow, couldn't recommend her more! Overall a very pleasant experience.

We got Mortgage advice from Tom who was always there at the end of a phone or Teams call, when we needed anything looking into or just general financial advice. When we were further down the buying process we also dealt with Rachel, again good communication and helpful. Wouldn’t hesitate to use Tom again he was amazing

We are happy with the service received from Purple Bricks and managed to sell our property and purchase the new one via chosen plan. We liked the experience of choosing if we want to be more in control of the viewings etc.