We have purchased the 12 ft square cantilever umbrella and 9 piece square dining set. We are very happy with everything. There were issues with the extension ribs on the umbrella. Communication with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replacement Canopy Parts were Perfect We have 4 of cantilever umbrellas and love them. After a few years, we decided to replace them and the support team found my exact replacement part and col... See more
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Umbrella was damaged in high winds. Purple Lead were very communicative and helpful in not only providing a replacement part, but in showing me what would be needed to install it. Successfully fixed... See more
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We were so impressed with the quality, step by step directions, delivery was good, the overall experience we had with the purchase of the gazebo. They were always reaching out to us, just to make... See more
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Company details
Written by the company
PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Contact info
United States
- purpleleafservice2@gmail.com
- purpleleafshop.com
4.6
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Reply from PURPLE LEAF
Thank you so much for the fantastic feedback!
24 x 14 Gazebo Build
Gazebo was easy to build with the thorough instructions. I was surprised at how durable the materials were, from the framing and roofing panels to the screening and curtains.
12 January 2026
Reply from PURPLE LEAF
Thank you so much for your feedback!
Box Replacement
The Rep that helped me walked me through all the steps to make sure I purchased the correct box that I was missing in my set.
12 January 2026
Reply from PURPLE LEAF
We appreciate your patience and support, and we hope your setup is now perfect and complete!
Great product
Great product. Instructions and video made installation fairly easy. Very sturdy construction. The gazebo looks great and is definitely as advertised!
12 January 2026
Reply from PURPLE LEAF
Knowing that you are impressed with the sturdy construction and found the gazebo to be exactly as advertised means a lot to our team. Thank you for choosing Purple Leaf—we hope you enjoy your beautiful new outdoor retreat!
the chairs are super nice but the table…
the chairs are super nice but the table came with a dent in it. haven't used the set yet due to the cold weather but it's a nice looking set.
7 January 2026
Reply from PURPLE LEAF
Thank you so much for your feedback! We are glad to hear that you find the set nice-looking and that you love the chairs. However, we sincerely apologize that the table arrived with a dent. We know how disappointing it is to receive a damaged piece, likely due to a mishap during transit. We will prioritize a resolution for you, whether that is a replacement tabletop or a partial refund. We look forward to hearing from you and making this right!
Excellent customer service when I…
Excellent customer service when I needed a part and advise
10 January 2026
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
Very polite and responsible customer…
Very polite and responsible customer service. Received everything in time ( even faster). Very easy to assemble.
6 January 2026
Reply from PURPLE LEAF
Thank you for your support, and we hope you enjoy your new setup!
Excellent
Excellent! Even better than depicted online.
Sturdy & aesthetically pleasing.
Glad I purchased. Definitely worth the money
7 January 2026
Reply from PURPLE LEAF
Thank you so much for the five-star review! Knowing that you feel it was definitely worth the money means a lot to our team. Thank you for choosing Purple Leaf—we hope you enjoy your beautiful new setup!
Reply from PURPLE LEAF
Your support keeps us moving forward, and we look forward to serving you again!
had a specific part break and they were…
had a specific part break and they were able to get me what i needed
6 January 2026
Reply from PURPLE LEAF
Ensuring your product stays functional and reliable for the long term is our top priority. Please don't hesitate to reach out if you need anything else in the future!
11 foot Cantilever Purple Leaf Umbrella
The Purple Leaf Company is 100% customer based oriented. The rep I spoke/emailed with was Bonnie. She was absolutely fabulous to work with. She answered every question I asked even on the weekends. If she didn’t know the answer, she got back to me the next day.
My 11 foot cantilever umbrella arrived in a well packaged box with all the components needed. I even ordered a duplicate part that was included and Bonnie notified me 20 minutes after my purchase and refunded that part of the purchase price.
I have installed the in ground base. Wow, this base is quality made and very heavy. I have yet to install the umbrella as I am still in the building phase. I have unpacked the umbrella and it is also quality built and the umbrella action is very smooth to operate.
I recommend Purple Leaf Umbrella company to anyone who is thinking of having an umbrella in their yard or patio.
5 January 2026
Reply from PURPLE LEAF
Thank you so much for such a detailed and heartwarming review!
The entire team is thrilled to hear that you are impressed with the quality of your 11' Cantilever Umbrella and the in-ground base. We will make sure to give Bonnie a special recognition—her dedication to answering questions, even on weekends, and her quick action in spotting your duplicate order for a refund, perfectly exemplifies our customer-first mission.
We are honored that our products are part of your new outdoor project. Thank you for your high recommendation, and we look forward to seeing your beautiful patio once the building phase is complete!
Customer service was wonderful
Customer service was wonderful! Made the process of ordering parts so easy!
3 January 2026
Reply from PURPLE LEAF
Thank you so much for the wonderful feedback!
Nice But Expensive Replacement Cushion
Very nice replacement cushion, but a bit expensive.
2 January 2026
Reply from PURPLE LEAF
Thank you so much for your feedback. We always strive to balance exceptional durability with value. We appreciate your support and hope this new cushion brings a fresh look and long-lasting comfort to your outdoor space!
We were so impressed with the quality
We were so impressed with the quality, step by step directions, delivery was good, the overall experience we had with the purchase of the gazebo.
They were always reaching out to us, just to make sure we had everything, any questions.
I highly recommend Purple Leaf.
9 December 2025
Reply from PURPLE LEAF
Thank you so much for such a detailed and warm recommendation! We take pride in proactively reaching out to our customers, as we believe great service means ensuring you feel supported from the moment of purchase through the final assembly.
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
I love this company
I love this company. From the well constructed products, to the people they hire for support. Always top notch and caring.
10 December 2025
Reply from PURPLE LEAF
Receiving your "top notch" validation is the best reward we could ask for. Thank you for your support, and we look forward to serving you for years to come!
An excellent buying experience
The lady I spoke with on the phone was very:
Professional
Pleasant
Patient
Knowledgeable
And answered all my questions!!!
10 December 2025
Reply from PURPLE LEAF
We will be sure to pass your kind words along to the team member you spoke with—it will truly make her day! Thank you for choosing Purple Leaf.
this is a most exceptional company
this is a most exceptional company. great communication and excellent quality!
10 December 2025
Reply from PURPLE LEAF
Thank you for your trust and support, and we look forward to serving you again!
Great product at a fair price
Great product at a fair price. One I was able to match the proper base with the unbrella, all was good. They could provide better instructions for matching the unbrella with the correct base or just include the corect base with the unbrella as a purchase option.
9 December 2025
Reply from PURPLE LEAF
We are happy everything is working out great for you now. Enjoy your shade!
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