puzzleYOU UK Reviews 

195
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I ordered two puzzles as gifts but when they arrived there was no photo of the puzzle on the box, thereby making it impossibly difficult to do. Apparently I chose category 3 which doesn't have a pict... See more

Rated 5 out of 5 stars

We have bought 2 puzzles now. Quality is excellent and delivery was fast. I am about to buy the frame and glue. When ordering, make sure you choose a photo that will make a good puzzle, and not just... See more

Rated 5 out of 5 stars

Thought I would treat my daughter to a personalised advent calendar as it was the first one with her daughter and my granddaughter. Everything looked good until there was one piece missing out of t... See more

Rated 1 out of 5 stars

This is not a UK company They do not deliver as promised and then hide behind terms & conditions. Ruined a lockdown birthday surprise for my 75 year old Mother. Wish I'd read Trust pilot first.... See more

Company details

Written by the company

A photo puzzle is always a great gift idea. We offer photo puzzles with 100, 200, 500, 1000 or even 2000 pieces and the heart-shaped jigsaw puzzle with 600


Contact info

3.2

Average

TrustScore 3 out of 5

195 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(195)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality item

Poor quality item. Do not buy.

27 June 2021
Unprompted review
puzzleYOU UK logo

Reply from puzzleYOU UK

Unfortunately, you have uploaded a photo that only has a low resolution. You always get a star rating after uploading so you can see whether the picture is suitable or not. Unfortunately, you have overlooked this. Please always pay attention to the image quality. If you are not sure whether the quality is sufficient, feel free to send the photo to our customer service in advance for checking.

Rated 5 out of 5 stars

I bought 2 puzzles

I bought 2 puzzles! One for my husband’s lockdown birthday and the other for my best friend’s 70th. Both arrived very quickly and were even better than I’d hoped! Wonderful presents!

27 June 2021
Unprompted review
Rated 5 out of 5 stars

I ordered a jigsaw as a present

I ordered a jigsaw as a present. It hasn’t been completed yet but it looks to be good quality. The service was first class, kept me informed about the order throughout and delivery was good.

27 June 2021
Unprompted review
Rated 5 out of 5 stars

Birthday gift…

Brilliant..really good photo quality and quick service...was brought as a birthday gift and went down really well

27 June 2021
Unprompted review
Rated 5 out of 5 stars

Jigsaw picture perfect.

I love jigsaws and especially those made from family photos. Sent this last one to celebrate 70th birthday and it was very well received. There are no quality issues at all and speed of response and delivery exceeded my expectations. Highly recommended.

27 June 2021
Unprompted review
Rated 4 out of 5 stars

A Little more guidance on picture suitability would have helped

Whilst I cannot fault the company for the service given in terms of timescale and producing what I ordered, I would have not gone for the option I chose had a little more information been given regarding quality and suitability of my photograph original. My picture was black and white (golden wedding so 50 years old) and I chose a 2000 piece puzzle. This puzzle was a surprise gift for my wife who is an avid puzzler however, because the picture is black and white there is very little variation in colour/shade to aid in identifying and selecting pieces. With the benefit of hind sight, I would have gone for a smaller puzzle with less pieces. Had advice been given about picture suitability I would have made a better informed choice of puzzle size.

27 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product

My partner and I had great fun completing our photo montage puzzle, the quality is excellent and it's well worth it.

27 June 2021
Unprompted review
Rated 5 out of 5 stars

Would give ten stars if possible

Have used this wonderful company a few times now, each time the puzzle is a delight to work on, and to give as a gift. Hoping to have many more occasions to use them in future. Service was excellent at all times.

27 June 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Had a problem with a puzzle previously gifted to me by a friend but Anna Lenfers sorted it out for me quickly and courteously. Amazing customer service. Would definitely recommend to friends and family. Thank you Anna.

6 March 2021
Unprompted review

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