I am extremely disappointed with Pyypl. I am currently in Tbilisi, Georgia, and I have lost access to my funds due to a "TRANSACTION_MONITORING_HARD_STOP" error. Despite multiple attempts to resolve... See more
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After months of issues and disappearing from the Play Store, Pyypl is back, allowing withdrawals and transfers again. They’ve replaced blocked Visa cards with free ones, which is a good sign. However,... See more
Company replied
company accepts new registrations, but dont offer any bank transfers or card spending. they keep telling that it will be resolved soon, then asking to wait a month , my money frozen. They refuse t... See more
Company replied
PYYPL has not solve my refund ticket ID#332071 for 5 Months now, I have provided all the necessary supporting documents but still have not resolve it. PYYPL doesn't care about their customer. they do... See more
Company replied
Company details
Written by the company
Pyypl is an international payment technology company and financial services provider using blockchain in its core systems. Pyypl is globally accepted digital alternative for a credit card, if you cannot get one. Pyypl connects any smartphone owner into the formal financial system. Pyypl works immediately, and it can be used anywhere, anytime. Pyypl is safe, affordable and easy to use. We are proud to be 100% compliant with all the regulative and security standards and to support global initiatives for financial inclusion. Pyypl has the ambition to become the biggest fintech payment services provider in the Middle-East, Africa and Central Asia region. Pyypl Group Ltd operates under Abu Dhabi Global Market.
Contact info
U.A.E.
- pyypl.com
2.6
Poor
822 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PYYPL SCAMMED ME FOR 2405$
Pyypl is bunch of scammers they blocked my Pyypl account containing 2405$ for 3 months and no matter how many times i ask them to reply back they never reply, i won’t take this care easily and i will go to full length to get my money back even if i will have to contact the ADGM,FSRA or even sue them if i didn’t get my money back, my cases numbers are #391390, #398509 my number registered with Pyypl is +237678687280
27 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Shady,
We’re sorry to hear that your experience hasn’t been up to our standards. Don’t worry, though! We’ve requested some information from you so we can reach out and better understand the issue.
We look forward to hearing from you soon.
With Love,
The Pyypl Team
Reply from Pyypl (pronounced "people")
Hi there,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
The issue on top up was fixed and their…
The issue on top up was fixed and their way of treating a customer is amazing.
Thankful for that.
24 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Benyam,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Absolute poor Service!!
Absolute poor Service. Selective scammers. Will approve withdrawals, deduct money from your account but will not credit the recipient. Can’t withdraw money from virtual cards as the cards aren’t accepted on many platforms. Will not recommend anyone using this service in Africa. It’s absolutely trash
23 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Chebesi,
We’re sorry to hear that your experience hasn’t been up to our standards. Don’t worry, though! We’ve requested some information from you so we can reach out and better understand the issue.
We look forward to hearing from you soon.
With Love,
The Pyypl Team
I have been opening my pyypl account…
I have been opening my pyypl account for a long time but my account is not opening. It is written above that please help me. Can you please help me? I have messaged on email many times but my help is not available.my number 0543445906
22 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Riaz!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
THEY ARE DOING SELECTIVE SCAMMING
THEY ARE DOING SELECTIVE SCAMMING. DON'T EVER LEAVE YOUR MONEY INSIDE PYYPL FOR LONG. I am very very disappointed with pyypl. I was refunded for a transaction and provided them with the proof of the refund since february of 2024 up to date, they refused to credit my account. I cannot forgive you for this money, you will repay me in the hear after and if you don't believe in the after life, i pray your business crumble if you don't return my money. Ever since my case is opened they only reply me in an interval of no less than a month. I detest every deceitful word that comes from your mouth. IT HAS BEEN OVER SIX MONTHS NOW SINCE THEY HOLD MY MONEY AND EVERY MONTH THEY WILL SEND YOU AUTOMATIC EMAIL SAYING THEY ARE STILL WORKING ON IT, WHO TAKES 6 MONTHS TO CREDIT A REFUND.
20 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Bello!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
For many months they promise to refund
For many months they promise to refund, but they do not refund it. One refund has been waiting since February! Make a refund for ticket #380417 at least.
30 January 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Alexander!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I do not recommend anyone dealing with…
I do not recommend anyone dealing with this company at all. It was the worst experience. The service was very bad, disrespectful to customers, my account locked without reason from more than 2 months with (1070$ ). I opened a complaint, and no one responds and I cannot get my money or use the account. The only solution for me now. I have go to Abu Dhabi. I was assigned to go to them within a week and I will take legal action against this company. I will report the company to police. I have already contacted the ADGM , I will undo all of this only if my issue is resolved and this is my ticket number is 406202
18 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Emad!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
It's a SCAM.
* It's a SCAM. This App has a downtime of over 80% and it'll be always under some kind of maintenance, and they'll still charge you an "Inactivity fee" every month for the service that you cannot use.
* If you can survive very high transaction fees and still want to use this service, make sure to NOT keep any balance on the card. Only top-up according to your requirement and use it all.
* Customer service is also a big joke. The responses that you'll see under reviews are automated and the actual customer support is very slow and useless.
16 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Harsh!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Unfortunately looks like a scam
I topped up their card and tried paying on two sites (Patreon and Bongacams). In both cases the money was debited from the card but did not reach these sites (the sites gave a payment error and informed me that I needed to contact the payment service).
I sent e-mails to their support several times, but the issue is not solved. It's been a month already and the problem is still not solved. I think they are scammers.
Update 17.07.2024:
They refunded the Patreon payment. But the payment for Bongacams has not been refunded yet. I hope it won't take another month. I have provided them with all the details of the Bongacams payment via email.
P.S. If you don't have enough staff to resolve issues within an hour or even a few days, you definitely need to increase the number of employees. I recommend that you triple the number of your employees. Because waiting times of several months are absolutely unacceptable.
Update 18.07.2024:
They refunded the Bongacams payment. But they still have my money. I asked them via email how I can get my money back from their card to my crypto wallet.
Update 05.08.2024:
Still no reply from them.
13 June 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Vitaly!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Almost a month of TopUp maintenance?
What happen to Pyypl TOPUP? Been almost 2 weeks now, topup still under maintenance.
22 June 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Reply from Pyypl (pronounced "people")
Hi, Ashik!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Customer service/ complaining speed
Well is a good app but each time I have a complain or a missing top up you guys don't always deliver on time which is not cool so please you guys should improve on your response speed each time we make a complain it will encourage us to have hope on the complain thank you.
9 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, John!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Scam alert
I recently had a disappointing experience with Pyypl, a financial company. I requested refunds from AliExpress and other websites, but despite my efforts, Pyypl did not process these refunds. I contacted their customer service multiple times and provided all the necessary transaction details. However, instead of offering a solution, they repeatedly told me to wait. Unfortunately, this response has not resolved my issue.
9 December 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Seid!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I didn't receive my refunds since 2023!!
I didn't receive my refunds since 2023!!
I should receive about 700$
That's considered a scam for me so i reported to ADGM because that's too much waiting time
I won't recommend pyypl or give 5 stars until i receive my refunds
My tickets number 416519 and 426357
Phone number: +79161262320
Name: Yury Esakov
15 October 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Mohamed!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
@pyypl I made an top up of…
@pyypl I made an top up of 156840.31INR.the amount was debited from my account but I didn't receive USD in my pyypl account..the transaction was done on 24/11/23 and still I didn't get any response from you..your team already raise an ticket against my complaint.
#help
Please
6 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Nice trustworthy app...I was facing…
Nice trustworthy app...I was facing some problem regarding my transfer within and hour it has been solved without asking questions...very much helpful..
1 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Yogesh,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Reply from Pyypl (pronounced "people")
Hi Manuny,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Scam
Scam, refunds never arrive, I have been waiting for a refund for 2 months and nothing, they keep the money because I have proof of my refunded invoices, I contacted them many times for support and they ignore my messages
My Tickets refund tickets
Ticket ID #414843
Ticket ID #394121
Ticket ID #396391
that I am still waiting for, otherwise I will not change this rating
2 July 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
They Gives What They Says
They promise for the reward, initially I didn't got it but I contacted the support and the have manually gave me the reward, thanks for the service
30 June 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi there,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
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