I am extremely disappointed with Pyypl. I am currently in Tbilisi, Georgia, and I have lost access to my funds due to a "TRANSACTION_MONITORING_HARD_STOP" error. Despite multiple attempts to resolve... See more
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After months of issues and disappearing from the Play Store, Pyypl is back, allowing withdrawals and transfers again. They’ve replaced blocked Visa cards with free ones, which is a good sign. However,... See more
Company replied
company accepts new registrations, but dont offer any bank transfers or card spending. they keep telling that it will be resolved soon, then asking to wait a month , my money frozen. They refuse t... See more
Company replied
PYYPL has not solve my refund ticket ID#332071 for 5 Months now, I have provided all the necessary supporting documents but still have not resolve it. PYYPL doesn't care about their customer. they do... See more
Company replied
Company details
Written by the company
Pyypl is an international payment technology company and financial services provider using blockchain in its core systems. Pyypl is globally accepted digital alternative for a credit card, if you cannot get one. Pyypl connects any smartphone owner into the formal financial system. Pyypl works immediately, and it can be used anywhere, anytime. Pyypl is safe, affordable and easy to use. We are proud to be 100% compliant with all the regulative and security standards and to support global initiatives for financial inclusion. Pyypl has the ambition to become the biggest fintech payment services provider in the Middle-East, Africa and Central Asia region. Pyypl Group Ltd operates under Abu Dhabi Global Market.
Contact info
U.A.E.
- pyypl.com
2.6
Poor
822 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad service
Very bad service. A product order from AliExpress on 14th December is refunding as it is canceled but pyypl has not returned me the dollar. Again in March, AliExpress refunded the dollar of another product order, but pyypl did not return the dollar. A completely fraudulent company. And when I send a message to the support and telegram about this issue, they reply once, then they don't reply again.
3233d6c7-e4b3-49d2-b3ab-cc673e505119
b90abdc6-cee5-45ab-9562-ff873aff76b7
These two transaction was refunded . December transaction was fully refunded by aliexpress and March transaction is partially refunded by aliexpress which information I've already shared in customer care chat.
24 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Akash!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Warning ⚠️ ⚠️ ⚠️ scammers .
Again, they blocked my account since March and no one is answering the phone or emails. A total garbage.
My balance money is stuck and my refund into the card is lost . All of this because some Indian scammers who are working for them to find a reason to take your balance and close your account.
Thirth world countries Application and the problem are registered in the UAE 🇦🇪.
To cover up there crime .
10 April 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Hoceini!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Reply from Pyypl (pronounced "people")
Hi, Milan!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
My account is Provisional !! for 2 weeks
Am an Egyptian Woman . and I don't know what's going on with my account , i always use my account in a good way and i follow all the company rules. 2 weeks ago the verfication of my account changes from (confirmed )to ( Provisional ) till now , I tried to contact customer service For solving this issue but i can't reach them ... No emails ,and nobdy cares about me . am feeling not good about that i don't Know what to do anyways , Take care guys because your account can be stopped anytime and i wanted to share my story with that App !!
4 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Salsa!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
This is a SCAM
This is a SCAM! Airbnb sent me an $800 refund, but it never showed up on my card balance. The support for these scammers responds with boilerplate phrases and does nothing. SCAM!
P.S: Pyypl – stop lying. My email is sibmihail. Nobody answers me. You are scammers and I will continue to write about you everywhere until you return my $800.
7 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I have been waiting for a refund for…
I have been waiting for a refund for about a month, support does not respond only to automatic responses, and it is unclear where else to write. My ticket is 372348
17 April 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Alicia!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I strongly discourage using it…
I strongly discourage using this service if there’s any chance you’ll need a refund. The process simply doesn’t work — my two refund requests from December have yet to be processed, which is ridiculous.
25 December 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Zmiter!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Reply from Pyypl (pronounced "people")
Hi there,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Company froze my account with number…
Company froze my account with number +971553902175 and froze my money for no reason and have been saying documents under review for a week and there is no way to contact them, I have been using the account for 2 months and spent over 100,000 aed with it, this is so unprofessional and now they’re unreachable!
AVOID AT ALL COSTS
10 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
thanks pyypl
my acount is active now
after using this app two years ago they blocked my account and froze my cards including my money.
before 42 days I try more time contact them via emails they reply me that my account is under review and it will be active 2-3 days I try more and more but the same answer.
but now thanks for them my account is active and my mony is availabe to use
thanks pyypl care .
10 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Mohamad!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I am very happy asking help with their…
I am very happy asking help with their customer care service specially with kelvin they help you quickly
8 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Mhaya!
Thank you for taking the time to share your feedback! We're delighted to hear that Kelvin from our team was able to promptly assist you with your concerns. We strive to provide top-notch service to all our customers, and it's rewarding to know that Kelvin's efforts have left a positive impression.
With Love,
Pyypl
Mailfunctioning, not possible to transfer or spend your money
company accepts new registrations, but dont offer any bank transfers or card spending. they keep telling that it will be resolved soon, then asking to wait a month , my money frozen. They refuse to cancel account top up as they state this company is not a bank.
silly explanations. PLEASE AVOID.
case number
6632229. updated, after week of complaints they compensate and found a way to clear my balance.
7 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Tadas,
We hate to see that you are not having an experience we want you to have. However do not worry as I can assure that our team is constantly working on resolving the issue for you and we have sent you an email conversation as well. Please do check your inbox and we'll be waiting for your response, okay?
With Love,
Pyypl!
I have transferred the amount on may 2…
I have transferred the amount on may 2 those guys are still holding my money they are responding automated mail this company is scam please don’t use the Pyypl.com my hard earn money they stop and showing transit I am facing hell out of problems unable to face my family telling false commitments for home use don’t use this fake and scamming company and this company is running Chinese organisations those guys are here in uae doing scam I don’t know why the uae police is not doing handcuff they looting money please be aware of this scamming Company I’ll be filling the consumer court in uae let’s see what uae government do further to support residents😡😡😡😡
2 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Muzzmil!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
SCAM and FAKE REVIEWS
3 months now since a merchant made a refund and Pyypl are still holding my money and wasting my time with automated useless replies.
And all the positive reviews here are FAKE ❌, they make fake accounts and write 5 stars reviews here to cover for their scams.
There are hundreds of victims like me that you can find complaining all-over the social media.
Keep your money safe, don't use Pyypl, aka: fake PayPal
UPDATE 🚨: After +3 months of lies and automated replies, I still got nothing.
6 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi,Moh!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Finally My problem solve it
Finally My problem solve it. alhamdulilah best way to get visa virtual card and shopping everywhere anytime thank you Pyypl team.
1 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Omar,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
My account is freezed and i have money…
My account is freezed and i have money on it that i need for an emergency even ii provided my id and selfie again.
I won't give 5 stars until my account is verified again.
Also I don't recommend this company right now
Case id 365736
1 May 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Bosy!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Not happy at all
This card was crashing and in maintainance most of the time so i was not able to use it m, not to mention i was refunded on January and i only got my money today the 28th of April, which in my book it unacceptable. So im giving them only one star. Also i just blocked my card because i became aware that portion of their revenue are send to isral to defeat the defenceless civilians in ghaza. So i withdrew all my money i will not use it again
28 April 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Malek!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Best Financial Banking App…
Overall it's the best financial services app/organization no hassle of documents needed to make an account it's just done within 3 steps and account is created, no hassle of going far away to search for an atm to deposit cash has many other options along with many kiosk in many areas for depositing. But all I need is the refund and transfer to take place without needing to contact the customer support that had be greatly appreciated, apart from that Pyypl is best and fast for easy contactless transactions both online and offline.
26 April 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Ammar,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Recently again i have delay in topup my…
Recently again i have delay in topup my account using manual bank transfer. I created a ticket but i got no response. They used to have a better system and much better support. But not anymore
24 April 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, there!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Pyypl services seems to have stopped functioning
With all the responses I see from past experiences I regret using Pyypl, If I had known people had similar experiences I would never use the app in my life. Pyypl Is behaving like scammers using peoples money to run their business. I had a failed debit card transaction which was refunded instantly by the merchant, case number 334256, I sent the proof of transaction and the merchant also helped me with a detailed letter stating the transaction was refunded but pyypl never take customer complaints very serious all their support team would just reply with an automated response and leave your complaint unattended. My whole capital has been stuck with them I had to take a loan in other to pay for my rent. I’m really disappointed in your service
31 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Alliyu,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
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