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See what reviewers are saying

Rated 5 out of 5 stars

I have been with this company since my child (now almost 5) was born and have a book for each year of her life. The app makes it so easy to add memories and I love that I can add so much text to the b... See more

Rated 1 out of 5 stars

This was convenient to document when I was busy with a newborn, but creating and printing the book is a total scam. I had a book credit that "expired" but there was no expiration date originally liste... See more

Rated 5 out of 5 stars

Qeepsake is amazing to enable you to keep an ongoing photo album wherever you are, to enter in those first words or first smiles - all those important first moments and more! Then, you can setup a dis... See more

Company replied

Rated 3 out of 5 stars

I really appreciate the text abilities - words and pictures - annoying that the captions don't save with the photos I text in. The daily questions are only okay (maybe one in four questions are actual... See more

Company replied

Company details

  1. Technical service

About Qeepsake

Written by the company

Helping families capture & celebrate meaningful memories!

As seen on ABC's Shark Tank, Qeepsake helps busy parents save beautiful memories of their baby or child. Quickly and easily journal photos and milestones just by sending texts or by using the Qeepsake app. Turn these memories into real photo books by ordering printed albums.

Qeepsake sends you question prompts for each of your children. Simply reply to a text message and a new memory is saved in your child's journal! It's that easy.

Add more to your saved memories! Upload more photos, edit your journal entries, build photo collages, and best of all… preview and order your family album.

Contact info

3.5

Average

TrustScore 3.5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really love how Qeepsake makes life easier

Really love how Qeepsake makes it so easy to record memories and photos of my child. I love the idea of albums and scrapbooks but never have the time. With Qeepsake I can do a little bit at a time, and then the app pulls together an official album when I want!

28 March 2023
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Reply from Qeepsake

Hi Jennifer, We appreciate you taking the time to share your rating with us! It makes our day knowing that our users feel like the app is convenient and helpful! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 3 out of 5 stars

Great app, lots of bugs

I love the app. But it has quite a few bugs still. Even with a premium membership, I have missing photos and loading them is incredibly difficult and frustrating. Many times they won't load and when they do there distorted. I did reach out to tech support and after an update it was better, but again I have the same issues so I chose not to renew premium.

28 March 2023
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Reply from Qeepsake

Hi Bailey! Thank you for taking the time to write a review. We’re sorry to hear you didn’t love your experience with Qeepsake. Give us a chance to identify possible issues and/or areas of improvement by emailing our team at support@qeepsake.com!

Rated 5 out of 5 stars

I adore Qeepsake

I adore Qeepsake! It’s amazing that I can have both my children’s journals on the same app and they can even share entries. It’s a great investment to print beautiful, memory filled books for them to keep. My pictures in my phone finally have a meaningful spot to go!

28 March 2023
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Reply from Qeepsake

Hi Rachel, thank you for your positive review! We love your love of Qeepsake! If there's anything else we can do to improve your experience, please let us know. Thanks for choosing Qeepsake!

Rated 5 out of 5 stars
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Reply from Qeepsake

Hi Martha, thank you for your positive review! It makes our day knowing that our users feel like the app is convenient and helpful! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 4 out of 5 stars

Good quality!

The colors are wonderful, the quality is wonderful! I love the couple of books I’ve ordered so far. If I had a complaint, it would be that the text questions seem to all be the same but worded differently and often. Please come up with a variety of questions about every day life.

28 March 2023
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Reply from Qeepsake

Hi there! We appreciate the kind words and honest feedback! If you can please email our team at support@qeepsake.com, we would be happy to look into the questions you've been receiving. We'll let them know to keep an eye out for your email!

Rated 5 out of 5 stars

Love love love Qeepsake

We've been so pleased with Qeepsake! From the easy to use application, to the email recaps to family, to the quality of the book we have printed. Definitely planning on keeping up with new books for each year of our son's childhood. The way Qeepsake works fits so well into our life and it never feels like a burden to add things. I recommend it to everyone looking for a way to document their child's life.

28 March 2023
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Reply from Qeepsake

Hi Amanda, thank you for your positive review! We love your love of Qeepsake! If there's anything else we can do to improve your experience, please let us know. Thanks for choosing Qeepsake!

Rated 4 out of 5 stars

The whole concept is so great

The whole concept is so great. I recommend Qeepsake and often purchase it as baby shower gifts for friends.

28 March 2023
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Reply from Qeepsake

Hi Kelsie! Thank you so much for the kind words and support! We truly appreciate it!

Rated 4 out of 5 stars

I like the question prompts

I like the question prompts. I wish I could go back and do questions for different children on different days. My kids really liked their books

28 March 2023
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Reply from Qeepsake

Hi Jocelyn, we're so glad you're enjoying Qeepsake's questions! The best Qeepsake experience is through the mobile app with a paid membership that includes features like daily text prompts, backdating entries, answering previous questions, and more! Feel free to reach out to support@qeepsake.com if you have questions about our available memberships.

Rated 3 out of 5 stars

Good. Leaves lots to be desired...

I wish we could have different audiences for different books--nobody knows about our second pregnancy yet, but we can't document it because the audience list is the same between books.
I also wish the books were put together with less required user interferance/work.

28 March 2023
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Reply from Qeepsake

Hi Caroline, thank you for taking the time to provide your feedback! Our team is always looking to improve the experience for our members and we're hopeful that we can get to some of these important changes in the near future. In the meantime, feel free to direct any additional suggestions to support@qeepsake.com.

Rated 4 out of 5 stars

Fantastic App, but with Technical Issues

Absolutely love the app and have been using it for over two years to track the growth of my daughter, and my family has become dependent on the weekly recap emails! The only problems are technology-related: (A) The app tends to crash when using. (B) We used to be able to post a collage of 6x photos, but then it changed back to only 4x photos. (C) Editing/creating the book is a very difficult process and not user friendly. (D) The recap email limits to only 10x posts within the email, regardless if there were more entries for that week. (E) Customer support was not responsive. I understand that Qeepsake is run by a small group of entrepreneurs, so overall I applaud their efforts and accomplishments. If they could work on some of the bugs, that would be great! I am a grateful used overall!

28 March 2023
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Reply from Qeepsake

Hi Kristen! We appreciate the kind words and honest feedback! If you can please email our team at support@qeepsake.com, we would be happy to look into the issues you're encountering. We'll let them know to keep an eye out for your email!

Rated 5 out of 5 stars

A must for all parents!

Wow! My book is the most beautiful things I’ve done to capture all the moments of my child’s life! Qeepsake makes me look amazing. If it wasn’t for them, there would be no book. Mom life is busy and time flies.

28 March 2023
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Reply from Qeepsake

Hi Erin, We are really grateful and appreciate you taking the time to share your rating with us! It makes our day hearing about how much our customers love their Qeepsake Books! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

This is a gift.

I love this. It has made keeping memories a lot easier. The little things don’t get missed as he grows up. I also love that I can share these memories as gifts to those who don’t see him all the time. The only thing that was harder for me is my son was born early. A few weeks and was in the NICU. So at the time they didn’t have anything for that the prompts were off. They just didn’t account for that. However I was looking through the other day. And it does now have those questions. That category. And it makes me happy to see. I have used this since 2020. I love it. The only thing that happened is I didn’t review my book last year and I thought I could text a memory for it to be put in my book. But it just answers the last question that had been sent. User error so my fault. But other than that I like it a lot.

28 March 2023
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Reply from Qeepsake

Hi Karis, We are really grateful and appreciate you taking the time to share your rating with us! It makes our day hearing about how much our customers love their journey with Qeepsake! We truly take our members' feedback to heart and are constantly working to improve the user experience! Thanks for choosing Qeepsake and if there's anything else we can do to improve your experience, please let us know.

Rated 5 out of 5 stars

Amazing

We are on our 3rd year documenting our little one’s life, milestones, adventures etc! Love the ease of use right from my phone and the ability to order a book anytime with any date range I choose. We have gifted grandparents yearly books and they LOVE them! The quality is amazing and worth the price. Only wish would be that the picture collage allowed for 6 pictures like they had previously instead of 4.

28 March 2023
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Reply from Qeepsake

Hi Brooke, We are really grateful and appreciate you taking the time to share your rating with us! It makes our day hearing about how much our customers love their Qeepsake Books and sharing them with friends and family! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

Great books my kids love!

The books were laid out well and good quality. My kids loved looking at it with me and reading all the fun questions and my answers.

5 December 2022
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Reply from Qeepsake

Hi Adrienne, We are really grateful and appreciate you taking the time to share your rating with us! It makes our day hearing about how much our customers love their Qeepsake Books and we are happy that you will have yours to share with your child for years to come! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 4 out of 5 stars

Videos

I wish you could send videos via text message!
Also when you try to upload videos from the app it takes forever and you need to stay to look it at until it upload and then to press save. It take so long and the process is annoying

28 March 2023
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Reply from Qeepsake

Hi Idan,

Thank you for honest feedback, and we're happy to provide some clarity!

Your memories are special and they deserve to be saved at the highest quality. Videos sent through text are often compressed by the carrier, compromising quality. To ensure the best quality for you and your family, videos can only be uploaded in the Qeepsake App!

If it helps, you can get more info on our video feature through blog.qeepsake.com/post/qeepsake-video-faqs

We hope this helps! Don't hesitate to reach out with any other concerns.

Best,
Qeepsake Support

Rated 5 out of 5 stars

Whenever I have an issue or question…

Whenever I have an issue or question they are always very prompt and punctual with a response. I always feel like my needs are met and helped.

20 October 2022
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Reply from Qeepsake

Hi Camille, thank you for your positive review! We take pride in providing excellent service to our customers and we are thrilled to hear you had a great experience with our support team! If there's anything else we can do to improve your experience, please let us know. Thanks for choosing Qeepsake!

Rated 5 out of 5 stars

Best thing we’ve had to preserve memories

I love scrapbooking, but I haven’t have time to do it for years. Now that I have a 2.5 year old plus another on the way, I definitely don’t have time for it. We love Qeepsake because our children wouldn’t have any memory books with it out (or they wouldn’t get made for another 20 years and by that time the little memories would have been forgotten). Every Sunday night, we do our Qeepsake entries for the week, mostly so the grandparents have something to see in the Monday morning email. We order one hard copy memory book a year. Although they are pricey, it’s definitely worth having minimal time into the boom creation. Two things I wished: that it would save the old book orders for easy reordering and that there were a few more options for layouts that would fill out more of the page. We do a lot of collages. I like to create one entry that’s like “Phrases of the week” now that we are talking a lot, there are a lot of funny phrases and questions that are fun to look back on.

28 March 2023
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Reply from Qeepsake

Hi Jennifer, We are really grateful and appreciate you taking the time to share your rating with us! It makes our day hearing about how much our customers love their Qeepsake Books! We are always releasing new features for our members so we will be sure to let you know if this is something that becomes available! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 3 out of 5 stars

Nice Reminders

I love the prompts and reminders but over time the questions become repetitive. I usually just post something memorable from the day. This is great when kids are very little but questions seem less relevant once they are mid-elem school.

24 March 2023
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Reply from Qeepsake

Hi there, thank you for choosing Qeepsake to capture the day-to-day moments and providing your feedback. While Qeepsake’s bank of questions continues to grow to capture the nuances of life, we have ones designed to repeat so families can see how their answers change with time. If there are questions you find overly repetitive, or feel you're not receiving age appropriate prompts, give us a chance to investigate by emailing support@qeepsake.com.

Rated 5 out of 5 stars

Absolutely LOVE Qeepsake!

We have been using Qeepsake for 3yrs now and have 2 books so far.
It is such a great app. So much easier than trying to print photos and put them in a book. This way you can easily add a story to each photo.
I also love the option to share each week’s entries via email. My family lives 12hrs away from us and we only get to see them once a year. They love getting the weekly updates.
Absolutely recommend Qeepsake to everyone. Worth every penny!

23 March 2023
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Reply from Qeepsake

Hi Rayann, We are really grateful and appreciate you taking the time to share your rating with us! It makes our day knowing that our users feel like the app is convenient and easy to use! Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

Rated 5 out of 5 stars

I love my Qeepsake books

I love my Qeepsake books, I now have three of them spanning two years. It’s really easy to add photos and entries. I use the questions like journal prompts if I don’t have anything notable of my own to submit.

It can be a little tedious when reviewing old entries, they just seem slow to load. But my the daily usage of the app and the books themselves have been a good experience!

23 March 2023
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Reply from Qeepsake

Hi Samantha, We are really grateful and appreciate you taking the time to share your rating with us! It makes our day hearing about how much our customers love their Qeepsake Books. Thanks for choosing Qeepsake and if you ever need anything, don’t hesitate to reach out to support@qeepsake.com.

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