Citation ISO Certification  Reviews 

George Craig conducted a great external audit. He made what can often be an onerous process interesting, insightful and positive. He made it particularly beneficial through his deep understanding of the ISO27001:2022 standard and clear, pertinent insights regarding ways to improve our information security.

Really insightful input from Conrad Francis on what to focus on and where to avoid common pitfalls.

Enjoyable and beneficial session - we look forward to our continued ISO 27001 partnership.

We had a very positive experience during our ISO audit. Our auditor (Alex Misovicova) was very helpful, thorough, and provided clear, constructive feedback throughout the process. The audit was well structured and her attention to detail made all the difference ! We will definitely request to have her again next year.

Completed our gap analysis for 14001 and 45001 with George Craig. He was very enthusiastic about the topics and ISO in general which really helped in exchanges. Its nice to work with people who are passionate about ISO frameworks.

Our journey to ISO 9001 certification with Citation has been supportive and smooth. Their consultants have provided tremendous service and our recent certification audit with Robert Crosby was professional and efficient.

We have used Citation for our ISO Certification for over 11 years now, and I cannot speak highly enough of the service. Our auditor, Caitlin Wevill, was brilliant. It was a pleasure to work with her. She was very clear on all communication, explained very well what was required and was very patient with us providing her all required documents and examples.

We recently completed our ISO 9001:2015 audit with Mr Colin Turley and were thoroughly impressed by his professionalism and expertise. His structured approach to evidence gathering ensured a smooth process, while his actionable feedback throughout the audit was both insightful and constructive. My Operations Director and I greatly appreciated his clear communication and commitment to helping us improve.

I had an exceptional experience working with Alexandra throughout the ISO certification process. Their knowledge, professionalism, and clear guidance made everything straightforward and stress-free. They took the time to explain every step, answered all my questions, and ensured I fully understood what was required.
Thanks to their support, the certification process went smoothly. I highly recommend them to anyone looking for expert ISO guidance.

We recently completed our ISO audit over two days and are pleased to say we passed successfully. The entire process was smooth and well-structured, which really helped put the team at ease.

A special mention goes to our auditor, Simon Langston, who was professional, approachable, and incredibly supportive throughout. He took the time to explain everything clearly and offered helpful suggestions for improvements we can implement ahead of next year’s audit.

Overall, a very positive experience, and we feel well-prepared moving forward. Thank you for the guidance and support Simon.

Simon Langston completed an audit for our ISO 14001 and ISO 9001 certifications, and I wanted to take the opportunity to recognise the quality of his work.

From the outset, Simon demonstrated a highly professional and structured approach, ensuring the audit process was both thorough and well organised. His depth of knowledge across both standards was evident throughout, and he was able to challenge constructively while remaining pragmatic and supportive.

What stood out in particular was his ability to engage with stakeholders at all levels, creating an environment that was both collaborative and focused. Rather than simply assessing compliance, Simon provided valuable insight and guidance that will help us continue to strengthen and mature our processes.

Overall, the audit was conducted efficiently, with clear communication throughout, and in a manner that added genuine value to the business. A very positive experience and one we would be happy to repeat in future.

Our auditor (Diane Beck) was extremely helpful and knowledgeable and provided great support and assistance in helping us develop and maintain our ISO systems. She didn't over complicate scenarios and used terminology that was relatable but professional. Thank you Diane!

Our first audit, conducted by Colin Turley, was the opposite of what I was expecting. I was expecting an intense session, with someone try to catch me out, instead what we had was a friendly auditor, who supported us through the process and really put me an ease (even making a few jokes along the way!) I wouldn't hesitate to recommend Citation or Colin to anyone else, and hope to see Colin at a future audit!

James the audior was brilliant. External audits are never fun, but he made it pleasant.

We have just completed our first ISO audit on Thursday 26th March 2026, with Alex Misovicova as our consultant, and she was truly amazing.

From start to finish, Alex was kind, friendly, and positive. She explained everything clearly and made the process easy to follow, which gave us great confidence throughout.

She always focused on the positives, highlighting what we are doing well. She also provided helpful guidance on how we can improve further, which felt very supportive. Her approach made the audit experience feel constructive and encouraging.

She was so professional, well-organised, and respectful. It’s refreshing to work with someone who genuinely cares about helping organisations improve.

It was such a very positive experience. We would be more than happy to work with Alex again and would gladly request her as our auditor in the future, and would recommend her.

Lucy Littleboy from Citation was an excellent ISO 27001:2022 external auditor. She was professional, friendly, and highly knowledgeable, with a great ability to explain requirements in a clear, practical way.
Her approach was both thorough and supportive, making the audit a positive and valuable experience. We would highly recommend her.

We have been with Citation for our ISO needs now for several years and we have always had a good experience. The audits are helpful and informative, furthermore the support is always great. Our recent ISO 9001 audit with Alexandra Misovicova was especially helpful.

We have just completed our consultancy appointments with Alex Misovicova. She was very knowledgeable and helpful throughout the process and always available to answer any questions we had. She took away anxiety we had about the process and gave us the confidence to complete our 2nd stage soon.

Citation: ISO27001: Book on and gap analysis. Both processes were straightforward. The consultancy provide by Citation, and particularly Cheryl S., during the initial gap analysis phase was informed and supportive. Very much recommended.

We had our second stage review today for ISO9001 provided by Robert Crosby and the process eas efficient and seamless. Rob also provided some great advise based upon enquiries and questions asked.

Caron from Citation was professional, knowledgeable, and very supportive during our ISO 27001 audit Teams meeting. She made the process clear, well organised, and much less daunting, and her expertise was evident throughout. A very positive experience.