Quick fast proffessional service. Dr listen to my previous history of current illness and what I had been treated with prior and prescribed what we both felt was an appropriate treatment. I am an act... See more
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Review summary
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I live on the central coast of NSW. Frankly, after finding none of my local practitioners were not accepting new patients, short of going to an emergency ward, Qoctor was my only option. Nobody inte... See more
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Great when you are unwell and need a day at home but not so unwell you need to see the doctor. Great service, make an appointment, the doctor calls within the agreed time frame. Professional servi... See more
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I am a foreigner visiting Sydney and contacted qoctor for an eye infection. The doctor said it was impossible to diagnose by telemedicine and required a doctor’s visit. They ended up refunding my mone... See more
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Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
14k reviews
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Reply from qoctor
Hi Courtney and Daniel,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
caring for the customer & good service…
caring for the customer & good service & out come
All done ASAP
5 March 2026
Reply from qoctor
Hi Shloma,
Thank you for taking the time to share your wonderful feedback with us!
We’re so pleased to hear that you felt well cared for and experienced the level of service we strive to provide. It’s especially encouraging to know that your request was handled promptly and that you were happy with the outcome.
Your kind words mean a great deal to our team. We’re always working to make the process as smooth, responsive, and supportive as possible, so it’s lovely to know that this came through in your experience.
Thank you again for choosing Qoctor and for recognising the care and effort our team puts into supporting our patients.
Kind regards,
The Qoctor Team
Qoctor is simple to use
Qoctor is simple to use, easy to access and extremely affordable prices. Very handy particularly in these times of social distancing.
9 August 2026
Reply from qoctor
Hi Steve,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Great when you are unwell and need a…
Great when you are unwell and need a day at home but not so unwell you need to see the doctor.
Great service, make an appointment, the doctor calls within the agreed time frame. Professional service, competent advice.
The whole process is seamless, easy. Certificate arrived in a timely fashion.
19 December 2025
Reply from qoctor
Hi TAP,
Thank you so much for taking the time to share such thoughtful feedback with us.
We’re delighted to hear that Qoctor was able to make things a little easier when you weren’t feeling well. Knowing that you found the appointment process seamless, the doctor’s call prompt, and the advice professional and helpful means a great deal to our team.
We’re especially pleased that your medical certificate arrived in a timely manner and that the entire experience felt straightforward from start to finish. That’s exactly the kind of convenient and reliable service we aim to provide.
Thank you again for choosing Qoctor and for sharing your experience with us. We truly appreciate your support.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi there,
Thank you for sharing your feedback with us!
We’re thrilled to hear that you found Qoctor easy to use, affordable, and quick when you needed it. We know that accessing healthcare can sometimes feel complicated or time-consuming, so making the process simple and convenient is something we really value.
It’s great to know we were able to provide you with a smooth experience from start to finish. Your feedback means a lot to our team and encourages us to keep delivering a service that is accessible, efficient, and easy to navigate.
Thanks again for choosing Qoctor. We truly appreciate your support and hope to assist you again whenever you need us.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Nicholaus,
Thank you for taking the time to share your feedback with us!
We’re so pleased to hear that you found our service easy to use. We’ve worked hard to make the process as straightforward and convenient as possible, especially when you need care without the added hassle.
It’s wonderful to know that the experience was simple and easy for you. Your feedback means a lot to our team and motivates us to keep making the service as convenient and user-friendly as possible.
Thank you again for choosing Qoctor. We truly appreciate your support!
Kind regards,
The Qoctor Team
Very streamlined process
Very streamlined process. Friendly doctor and referral got to doctors quickly.
1 August 2026
Reply from qoctor
Hi Coryn,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi David,
Thank you so much for taking the time to share your feedback with us!
We’re delighted to hear that you were happy with both the product and the speed of our service. We understand how important it is to have a reliable and efficient experience when you need support, and it’s wonderful to know that we were able to meet your expectations.
Your kind words mean a lot to our team and encourage us to continue providing a service that is simple, responsive, and dependable.
Thank you again for choosing Qoctor. We truly appreciate your support and hope to assist you again whenever you need us.
Kind regards,
The Qoctor Team
Very easy to book
Very easy to book, great price - much cheaper than a GP appt. Video call was vey quick & certificate arrived immediately afterwards
6 August 2026
Reply from qoctor
Hi Jo,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Quick, efficient and knowledgeable
The process was quick and easy and the doctor was able to provide an appropriate asthma action plan for my child. This was the 4th Telehealth doctor I had seen in 24 hours and the first 3 were not able to help me or delivered sub standard care. The first three were not through qoctor. I would use them again.
5 August 2026
Reply from qoctor
Hi Alexis,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Appointment became available hours…
Appointment became available hours before I was booked in which was good.
20 July 2026
Reply from qoctor
Hi Vicki,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Happy to be able to use when a face to…
Happy to be able to use when a face to face is not available…good experience thanks
5 August 2026
Reply from qoctor
Hi Patricia,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The doctor didn't mention that the…
The doctor didn't mention that the medication he recommended was 100$, when there was another medication that was around 30$. I ended up not getting the medication that wasn't strictly necessary for my travels and ended up paying 60$ for a consultation for nothing..
27 July 2026
Reply from qoctor
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Our doctors aim to recommend the treatment they believe is the most appropriate based on the information provided during the consultation. As medication pricing can vary significantly between pharmacies and locations, our doctors may not always be aware of the exact cost at the time of prescribing.
We understand your frustration, particularly if the cost influenced your decision not to proceed with the medication. Your feedback is valuable, and we'll pass it on to our clinical team for review as we continue working to improve the patient experience.
Thank you again for your feedback, and we wish you all the best with your travels.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Kyle,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The doctor's accent was very hard to…
The doctor's accent was very hard to understand. I couldn't see the doctor and it was hard to hear him as their were a lot of talking behind him. He gave me quality medication but was not very involved. We need to describe our symptoms before we book and I thought that the doctor would at least read through it. This was my first 3 star experience. All my other doctors were spot on. I love using Qoctor as I am healthy.
4 August 2026
Reply from qoctor
Hi Sonja,
Thank you for taking the time to leave us this review. We are so sorry to hear about your negative experience.
Whilst we on the customer service team are unable to advise or comment on anything clinical that occurred. We have sent you an email directly to follow up on this and continue working towards a resolution.
Please do not ever hesitate to reach out to us at info@qoctor.com.au or via our live chat and we would absolutely love to assist and accommodate you as best as we can.
Sincerely,
The Qoctor Team
Reply from qoctor
Hi Cathryn,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Quick service when you need an out of hours doctor.
The booking process is straightforward. The actual appointment process is confusing. I was told to keep the screen open for a video call but received a phone call instead. Other than that, it was all straightforward and I received an escript immediately.
14 July 2026
Reply from qoctor
Hi Lily,
Thank you so much for the review you have left us today! We are so glad to have provided you service worthy of your feedback!
We look forward to assisting you again in the future and hope to earn that 5th star!
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Scott,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The script was not enailed to my…
The script was not enailed to my pharmacist until 48 hours after my consult.
3 August 2026
Reply from qoctor
Hi Burton,
Thank you for sharing your feedback. As part of our standard process, we always contact and confirm the availability of your medication directly with the pharmacy before issuing a prescription.
In this instance, our team attempted to reach your nominated pharmacy following your consult, but they were closed, preventing us from sending the script immediately. We sent updates to notify you that the pharmacy was unreachable and that processing was temporarily paused. As soon as we were able to establish contact with the pharmacy the following day, your prescription was promptly processed and sent through.
We apologize for any frustration caused by the delay and appreciate your patience while we ensured your medication could be safely fulfilled.
Warm regards,
Better communication when bookings are cancelled
All my apps have been a breeze up until I was able to book a consult yesterday, wait for the time, be sent the Video link to wait for 30 mins for a Dr then read my email advising it had been cancelled dule to a rule preventing certain amount of visits within 30 days, if this is the case then please advise at time of booking so a person has time to organise an alternative with another provider, also a text to say it was cancelled would have been appreciated too
4 August 2026
Reply from qoctor
Hi Renee,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we're sorry to hear about your recent experience.
We're pleased to know that your previous consultations with Qoctor have been smooth. However, we understand how frustrating it must have been to wait for your consultation, only to later learn that your order could not proceed.
Your booking was scheduled within the 4:00–5:00 PM AEST consultation window. Please note that our consultation times operate within 1-hour time increments, meaning your doctor may contact you at any time during the selected timeslot.
Regarding your order, we sent an email at approximately 4:15 PM AEST advising that, after clinical review, we were unfortunately unable to issue the requested medical certificate due to our clinical guidelines limiting the number of medical certificates that can be issued within a 30-day period. The email also confirmed that a full refund had been processed and recommended that you see a General Practitioner (GP) in person for a comprehensive assessment.
We understand your suggestion that this information be provided earlier in the booking process, and we appreciate your feedback regarding SMS notifications as well. Feedback like yours is invaluable, and we will ensure it is shared with the relevant team as we continue to improve our communication and customer experience.
We sincerely apologise for the inconvenience caused and thank you again for taking the time to help us improve our service.
Kind regards,
The Qoctor Team
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