Quick fast proffessional service. Dr listen to my previous history of current illness and what I had been treated with prior and prescribed what we both felt was an appropriate treatment. I am an act... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live on the central coast of NSW. Frankly, after finding none of my local practitioners were not accepting new patients, short of going to an emergency ward, Qoctor was my only option. Nobody inte... See more
Company replied
Great when you are unwell and need a day at home but not so unwell you need to see the doctor. Great service, make an appointment, the doctor calls within the agreed time frame. Professional servi... See more
Company replied
I am a foreigner visiting Sydney and contacted qoctor for an eye infection. The doctor said it was impossible to diagnose by telemedicine and required a doctor’s visit. They ended up refunding my mone... See more
Company replied
Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was rushed off
I was rushed off. Reception wasn’t great and sound was digitised so questions were repeated. I would have preferred to at least be able to ask for med cert aswell as script, but was pumped with questions and told script would be sent and call ended. Bit difficult to work at reception while being incontinent!
26 July 2026
Reply from qoctor
Hi Ds,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience. Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. We have sent a direct email to the address linked to your account so we can follow up with you directly and assist you further with your experience.
If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Kind regards,
The Qoctor Team
Delivered what was promised when it was…
Delivered what was promised when it was promised. Simple and easy service to use particularly while not feeling well.
19 July 2026
Reply from qoctor
Hi Craig,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that we were able to deliver on our promise and provide the care you needed when you needed it most. We know that arranging medical care can be challenging when you're already feeling unwell, so it's wonderful to hear that you found our service simple, reliable, and easy to use.
Your kind words mean a great deal to our team and encourage us to continue providing accessible, timely, and compassionate healthcare for all our patients.
We truly appreciate your support and look forward to being here for you whenever you need us in the future.
Wishing you a speedy recovery and good health.
Kind regards,
The Qoctor Team
Seamless care for Kiwis visiting Australia!
I needed to sort out a quick consultation while visiting Australia from NZ, and this service made the process totally stress-free. The enrolment took just a few minutes, and I was able to secure an appointment almost immediately. The practitioner was great, and having that quick support while away from home was super reassuring. Highly recommend!
18 July 2026
Reply from qoctor
Hi Jen,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
I like the was I was handle during my…
I like the was I was handle during my appointment with the Dr, his kindness and concern about my well being
Time is great, always seen before the actual time
16 July 2026
Reply from qoctor
Hi Eucabeth,
Thank you for sharing your wonderful experience with us.
We're so pleased to hear that your doctor made you feel cared for, listened to, and supported throughout your appointment. Compassion and genuine concern for our patients' wellbeing are at the heart of what we strive to provide every day.
It's also fantastic to know that your consultation was completed promptly and even ahead of schedule. We know how valuable your time is, and we're glad we could make your experience both efficient and reassuring.
Your kind words have been shared with our team, and we truly appreciate you choosing Qoctor. We look forward to being here whenever you need us again.
Kind regards,
Qoctor Team
The ease and convenience…
The convenience and the peace of mind this offers is such a relief. Thank you for providing this service.
21 July 2026
Reply from qoctor
Hi Allan,
Thank you so much for your thoughtful feedback.
Knowing that Qoctor was able to provide you with both convenience and peace of mind truly means a lot to us. We understand that accessing healthcare can sometimes be stressful, so our team is committed to making the process as simple, reliable, and reassuring as possible.
It's incredibly rewarding to hear that our service made a positive difference for you. Thank you for placing your trust in us and for taking the time to share your experience.
We look forward to being here whenever you need us in the future.
Kind regards,
The Qoctor Team
Awesome service
Awesome service. Really efficient and easy to use. And cheaper than going to the doctor in person.
17 July 2026
Reply from qoctor
Hi Melissa,
Thank you so much for your fantastic feedback!
We're delighted to hear that you found Qoctor efficient, easy to use, and a convenient alternative to visiting a doctor in person. Our team is committed to making quality healthcare more accessible, affordable, and hassle-free, so it's incredibly rewarding to know we made a positive difference to your experience.
Your kind words and support mean a great deal to us. We truly appreciate you choosing Qoctor, and we look forward to being here whenever you need us in the future.
Take care, and thank you again for your recommendation!
Kind regards,
The Qoctor Team
Efficient GP service and would use again
I needed a timely doctors opinion and sick certificate and couldn’t get in to see my usual GP. I was satisfied with the online Doctors assessment and recommendations. Paperwork sent through quickly. Would definitely use this service again.
17 July 2026
Reply from qoctor
Hi Dee,
Thank you so much for taking the time to leave such thoughtful feedback.
We're delighted to hear that we could be there for you when you weren't able to see your regular GP. Providing timely access to medical care, along with clear advice and prompt documentation, is exactly what we strive to deliver, so it's wonderful to know your experience met your expectations.
Your kind words mean a great deal to our team, and we're especially pleased that you would choose Qoctor again in the future. Thank you for placing your trust in us.
We wish you all the best and hope you're feeling much better.
Kind regards,
The Qoctor Team
Quick an easy
16 July 2026
The ease of being at home and no fuss…
The ease of being at home and no fuss and how easy it was to book an appointment time that was suitable for me.
15 July 2026
Reply from qoctor
Hi Kieran,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Adrian,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The process for managing minors is…
The process for managing minors is problematic and takes lots of messing about. Could be simplified and linked to nominated parent/guardian. Needed to interact with the help feature to navigate the loop - noting the customer service rep was very helpful.
23 July 2026
Reply from qoctor
Dear Peta,
Thank you for your feedback. We’re sorry to hear that the process for managing a minor’s account was difficult and required additional steps to navigate. We appreciate you taking the time to share this with us, and we’ll pass your feedback on to our team as we continue to improve the process.
We’re also pleased to hear that our customer service representative was able to assist you and provide helpful support.
Kind regards,
The Qoctor Team
Great service
Have been using them for years now. Never disappointed. Excellent service and cheapest of all.
18 July 2026
Reply from qoctor
Hi Geet,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Quick response and called back on time…
Quick response and called back on time awesome service
22 July 2026
Reply from qoctor
Hi Harle,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Lang,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Professional and straight to the point.
21 July 2026
Reply from qoctor
Hi there,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Annette,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you found your Qoctor experience timely, easy, and accessible. Our goal is to make accessing healthcare as simple and convenient as possible, while ensuring our patients can connect with a doctor when they need support.
We truly appreciate your kind words and are grateful that you chose Qoctor for your healthcare needs. Feedback like yours inspires our team to continue providing a smooth and reliable service for all our patients.
Thank you again for your support, and we look forward to assisting you whenever you need us.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi there,
Thank you for taking the time to share your feedback with us.
We're so pleased to hear that you found the process easy and that your doctor took the time to understand your needs. We know how important it is to feel listened to during a consultation, and we're delighted that your experience reflected the level of care we aim to provide.
Your comments are greatly appreciated and will be shared with our team. Knowing that we've made accessing healthcare simple and supportive encourages us to continue delivering the best possible experience for our patients.
Thank you for choosing Qoctor. We look forward to being here whenever you need us.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Kavita,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
I had a great experience with Qoctor
I had a great experience with Qoctor. The booking process was quick and straightforward, and I was able to speak with a doctor without any hassle. The doctor was professional, understanding, and took the time to listen to my concerns. I received my medical certificate promptly, making the whole process convenient and stress-free. I highly recommend Qoctor to anyone looking for fast, reliable, and professional online healthcare services.
13 July 2026
Reply from qoctor
Hi Ganga,
Thank you so much for taking the time to share your experience with Qoctor. We truly appreciate your kind words and are delighted to hear that your consultation journey was smooth, convenient, and stress-free.
It’s wonderful to know that our booking process was easy to navigate and that you were able to connect with a doctor promptly. We’re also pleased to hear that your doctor provided the care, understanding, and attention you needed during your consultation.
Providing accessible and reliable healthcare support is what we strive for, and feedback like yours motivates our team to continue delivering a high standard of service to our patients.
Thank you again for recommending Qoctor. We’re grateful for your trust and are always here to support you whenever you need online healthcare assistance.
Kind regards,
Qoctor Team
Reply from qoctor
Hi Angela,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.