I received my order and was unhappy with 2 items. Having read the return policy I was dubious about how the process worked. Gotta say it’s been extremely easy to follow and I’ve just been advised m... See more
Company replied
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Review summary
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Reviews shaping this summary
Great quality! My order arrived within 1 week and I have to say, the shoes are brilliant quality. My old ones (from another brand) have already been thrown out! I actually bought two pairs... See more
Company replied
I had to refund the clogs after getting the wrong size for my boyfriend, and I needed to get it ASAP if possible for his birthday! Qomfort asked to donate the wrong sized shoes to make the exchange qu... See more
Company replied
What an amazing company!! I requested an exchange of size of clog and the company advised that they have a donation program where you donate your clogs to a charity and you receive an exchange for... See more
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4.4
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Customer service matches the quality
Very, very disappointing customer service. I've posted a review on their website, then on here, someone asked me to get in touch with them- I did. Got an automated reply that someone will be in touch with me in 24-48h. That was on 10th April, now it's 29th. The customer service matches their quality.
10 April 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re really sorry to read this and that you’ve been left feeling disappointed — that’s never the experience we want anyone to have.
At the moment, we’re unfortunately unable to validate this case as we can’t locate any order or prior communication using your Trustpilot details. We do have multiple support agents actively responding to emails, and our typical response time is well within 12 hours.
If you haven’t received a reply, it’s possible that our response may have been filtered into your spam/junk folder. We’d recommend checking there, or alternatively reaching out again using a different email address so we can ensure our reply reaches you.
We’d genuinely love the opportunity to look into this properly and make things right, so please do get back in touch with us at hello@qomfortco.com with your order details.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
They've just arrived and to be fair…
They've just arrived and to be fair they are very good. Only worn then around the house so far so may have to update.
Cheap as cheaps, delivered within two weeks.
I was very hesitant as i normally opt for Birckenstock. It goes to show how much we are being fleeced for ££££
29 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Anthony,
Thank you so much for the 5 stars and for giving us a shot — especially coming from someone who normally goes for Birkenstock!
I’m really glad to hear they’ve arrived and that your first impressions are strong. Definitely keep us posted once you’ve worn them out and about a bit more — they tend to get even comfier with wear.
Also love hearing that the delivery and value hit the mark for you. That’s exactly what we’re trying to do — great quality without the crazy price tag.
Thanks again for supporting our little Aussie-based brand, we really appreciate it.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Highly recommend
I have purchased 2 pairs of clogs, and I will say they are super comfy. I did have to exchange a pair due to damage but their customer support was second to none. Highly recommend!!
29 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Bec,
Thank you so much for the 5 stars and for sharing your experience! I’m so happy to hear you’re loving how comfy your clogs are.
I’m really glad our team could step in quickly and get things sorted for you with the exchange as well — we always want to make sure you’re looked after if anything isn’t quite right.
Thanks again for your recommendation and for supporting our little Aussie-based brand, it truly means a lot.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Thank you
I cannot praise this company enough. I had a problem with the sizing of a pair of clogs bought for my daughter and Qomfort were so helpful, replacing them and also offering me a partial refund - wonderful service thank you.
Jennifer Hall
9 March 2026
Unprompted review
Reply from Qomfort Co.
Hi Jennifer,
Thank you so much for the 5 stars and for your kind words. I’m really glad we could help get the sizing sorted for your daughter and make things right for you.
It means a lot to hear you felt supported throughout the process, and I’m so pleased we could offer a solution that left you happy. That’s always our goal.
Thanks again for supporting our little Aussie-based brand — we truly appreciate you.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Nice Clogs - Great Customer Service
I love my Qomfort clogs. I ordered two pairs at the same time, one black and one navy. I currently own the Birkenstock clogs which look just like the Qomfort ones. I decided that with such a vast difference in price, I would give them a try. However, the EU44 in the Qomfort clogs is a bit smaller than the Birkenstocks making it too short for my feet. I was pleased that Qomfort had a donation based replacement policy of which I took advantage. I simply visited a local Goodwill location, snapped a photo with my clogs and the receipt (once with a worker, with their permission), submitted photos, and the exchange was confirmed. The Qomfort.com customer service was extremely helpful in navigating a miscommunication of the policy. They were eager to make sure I was happy and I am!
26 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Russell,
Thank you for your review and for sharing your experience — we really appreciate the detailed feedback.
I’m glad to hear you like the look of the clogs, though I’m sorry the sizing didn’t feel quite right. We completely understand how frustrating that can be.
Just to clarify, our donation-based exchange policy does apply to all pairs within the same order. If both pairs are donated, we’re absolutely able to arrange exchanges for both. At the moment, we’re unable to locate an order under your Trustpilot name, so it’s possible we’re missing part of the context here.
If you could please reply to your existing email thread with us (or send us a message at hello@qomfortco.com with your order details), we’d be more than happy to look into this properly and get everything sorted for you.
Thanks again for your feedback — we’d love the chance to make this right.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
A brilliant company
A brilliant company, wonderful customer service. I mistakenly ordered the wrong size. The clogs arrived and looked great but were about 5 sizes to small for me. I contacted Qomfort for return details - I'm in the UK - and they kindly agreed to send the correct ones in exchange for proof that I had donated the small pair to charity.
24 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Dick,
Thank you so much for the 5 stars and for your kind words. I’m really glad to hear you loved how the clogs looked, and that we could quickly get the sizing sorted for you.
We know ordering internationally can sometimes make exchanges feel tricky, so we try to keep the process as simple and stress-free as possible. Thank you as well for being happy to donate the original pair - it means a lot to us knowing they can go to someone who needs them instead of going to waste.
Thanks again for supporting our little Aussie-based brand, we really appreciate you.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Friendly service with swift action at…
Friendly service with swift action at all points. Needed to exchange my order for a slightly bigger size. This process was made easier by the companies philanthropic approach to returns where I simply had to donate the shoe rather than faff around with returns labels and packaging. Easier for me and helped someone get some footwear. Great approach!
Shoes are good quality too! So where's the downside?
25 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Simon,
Thank you so much for the 5 stars and for such a thoughtful review. I’m really glad to hear the exchange process felt smooth and easy for you - that’s exactly what we aim for.
We love that you called out the donation-based approach too. Making things simpler for you while also helping someone else at the same time is a big part of what we stand for, so it means a lot that it resonated with you.
And of course, I’m stoked you’re happy with the quality of the shoes as well - that’s the most important part!
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Very helpful and responsive customer…
Very helpful and responsive customer service. Grateful for accommodating me as well because I ordered the wrong size. They sent another pair to me for free, after I donated the wrong sized one to charity :)
27 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Joshua,
Thank you so much for the 5 stars and for your kind words. I’m really glad we could help get the sizing sorted for you - it happens more often than you’d think!
We also really appreciate you being happy to donate the original pair. Knowing they can go to someone who needs them instead of going to waste is a big part of why we run our exchange program this way.
Thanks again for supporting our little Aussie-based brand, we’re so grateful to have you with us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing experience with this company
Amazing experience with this company. The quality was really good but unfortunately had to return the shoes as it made a previous foot injury worse. Customer service informed me they have a returns initiative where I simply donate the goods and they issue a refund. I’ve never seen a company do this and it was so refreshing to see. All emails responded to within an hour and refund so quick to be processed. Highly recommend!
25 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Shahriar,
Thank you so much for the 5 stars and for sharing your experience so thoughtfully. I’m really glad you found the quality great, even though I’m sorry to hear the clogs didn’t work with your previous foot injury.
I’m so pleased our team could support you quickly and make the return process feel easy and fair. Our donation-based refund initiative is something we care deeply about - making sure good pairs don’t go to waste while still looking after our customers.
We really appreciate your kind words about our responsiveness and service, and your recommendation truly means a lot.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I love my clogs
I love my clogs. Sized up as advised and they are a perfect fit. Had a small issue when they arrived but it was resolved quickly and I’m more than satisfied. Great product. Great experience. Would absolutely recommend!
13 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Grace,
Thank you so much for the 5 stars and for sharing this! I’m so glad you sized up as advised and that the fit turned out perfect for you.
Also really appreciate you mentioning the issue on arrival — I’m happy we could get that sorted quickly and leave you feeling satisfied. That’s always our goal.
Thanks again for supporting our little Aussie-based brand and for recommending us, it truly means a lot.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I bought a pair of clogs but ended up…
I bought a pair of clogs but ended up ordering the wrong size as their sizing was a bit in-between for me, so they were too big. I got in touch to arrange an exchange and they were quick to respond.
Instead of sending them back, they suggested donating the pair to a charity or hospice, which I thought was a really cool idea and a nice touch!
They’ve now sorted the exchange and my correct size is on the way. great service
24 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Callum,
Thank you so much for the 5 stars and for taking the time to share your experience. I’m really glad we could help get the sizing sorted for you quickly — those in-between sizes can be tricky, so we just want to make sure you end up with the perfect fit.
I also really appreciate you being on board with the donation-based exchange. It’s something we care about a lot, and it’s great to hear you thought it was a nice touch.
Thanks again for supporting our little Aussie-based brand — we hope your new pair fits just right when they arrive.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
game changer!
Great customer service + great products + great sustainable initiatives. What more could you want? Highly recommend their services.
24 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Githinji,
Thank you so much for the 5 stars — this one really made us smile!
I’m so happy to hear you’re loving the products and had a great experience with our customer service. And it means a lot that you called out our sustainability initiatives too — that’s something we genuinely care about and are always working to improve.
Thanks again for your support and for the recommendation, we truly appreciate it.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I had to change some clogs and their…
I had to change some clogs and their customer service has been second to none. Excellent company!
22 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Corrine,
Thank you so much for the 5 stars! I’m really glad we could help get your clogs sorted and that the exchange experience felt smooth for you.
“Second to none” truly means a lot to us - we always aim to make things as easy and supportive as possible when something needs adjusting.
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Customer service is fantastic
Customer service is fantastic, very prompt replies and very easy to organise a replacement as the sizing was off. The team is very helpful!
The shoes are comfortable and really cute!
22 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Melissa,
Thank you so much for the 5 stars and for your kind words! I’m so glad to hear our team was able to help you quickly and make the replacement process easy when the sizing wasn’t quite right.
Also love that you’re finding the shoes comfortable and cute - that’s exactly what we’re going for.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Ordered the wrong size
Ordered the wrong size - excellent communication regarding an exchange. They requested the original size be donated (provide proof) and they sent the right size at no additional cost. Easy!
13 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Jamie,
Thank you so much for the 5 stars! I’m really glad the exchange process felt easy for you and that our team could get the right size sorted quickly.
We really appreciate you being happy to donate the original pair as well - it’s a big part of how we keep things simple for our customers while also making sure perfectly good clogs go to someone who can use them.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Love this company
Love this company! I purchased two pairs of clogs and after I tried them on, I realized I needed to size up. I always dread exchanges/returns but Qomfort made it so easy. Basically you just need to donate the shoes (I chose my local goodwill)—take a pic with the receipt, email Qomfort, and Qomfort sends your new shoes. Fantastic customer service. 10 out of 10!
21 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Melynda,
Thank you so much for the 5 stars and for such a thoughtful review! I’m so glad we could turn what’s usually a dreaded return into something easy and stress-free for you.
It means a lot that you appreciated our donation-based exchange too - we really want to make sizing swaps simple while also keeping perfectly good pairs out of landfill. And thank you for taking the time to donate your original pair, that makes a real difference.
We’re so happy you gave us a go with two pairs, and we hope your new size feels absolutely perfect.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Easy to order
Easy to order, good quality product. Great, fast responding customer service. Overall experience was very good.
20 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Marta,
Thank you so much for the 5 stars and for sharing your experience. I’m really glad to hear everything from ordering to delivery and support felt smooth and easy for you.
We really appreciate your kind words about the quality and our customer service - it means a lot to our team.
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Had the shoes for about 9 weeks and…
Had the shoes for about 9 weeks and they are already starting to fall apart. The material is ripping.
Wouldn’t buy again and wouldn’t recommend
20 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Oli,
Thank you for taking the time to share your feedback, and I’m really sorry to hear this has been your experience after a few weeks of wear — that’s definitely not what we want for our customers.
We haven’t received any prior contact from you regarding this issue, but we would genuinely love the opportunity to look into this for you and make it right.
This sounds like something we’d want to assess further, and we can absolutely assist with a suitable resolution once we’ve had a closer look.
To all reading this, as stated on our website, this is exactly why we encourage our customers to reach out to us at hello@qomfortco.com if there are any issues with an order, so we can resolve things quickly and internally. If you’re not happy with your purchase, we can absolutely assist with a return or exchange.
Oli, if you’re open to it, please send us a quick email with a few photos of the issue and your order details so we can help get this sorted for you as soon as possible.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Customer service has been great quick…
Customer service has been great quick and very responsive. The shoes I bought were too small we were advised to donate them to charity and they replaced them free of charge
20 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Tracy,
Thank you so much for the 5 stars and for sharing your experience. I’m really glad our team could help quickly and get the sizing sorted for you without any hassle.
We really appreciate you being happy to donate the original pair as part of the exchange - keeping good shoes out of landfill and into the hands of someone who needs them is a big part of what we stand for.
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Such a great exchange program
Such a great exchange program and the staff were very helpful and quick to respond. Fantastic company and will be purchasing from them again.
20 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Delaney,
Thank you so much for the 5 stars and for your lovely words. I’m really glad to hear the exchange program felt easy and that our team was helpful and quick to respond.
It means a lot that you’d choose to shop with us again - we can’t wait to have you back for your next pair.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
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