The registration was very efficient, the different topics you have to fullfill are structured in such a way that they are easy to follow without harming the intregity which is needed to open an acco... See more
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The product is great for whom need to spend money, manage invoices and optimize finances operations. Big problem unfortunately : Support service is terrible, it's been 2 days I m wait... See more
Company replied
My experience with Qonto was seamless all the way along from the company creation to the closure of the account for personal reasons. The support service is excellent. People are reactive and really... See more
Company replied
I liked how clearly laid out the step by step process was. Timeframes given were often very conservative and actual accomplishment times were much less.
Company details
- Financial Institution
- Bank
- Bookkeeping service
- Business-to-Business service
- Payment service
- Private Sector Bank
About Qonto
Written by the company
Qonto makes day-to-day banking easier for SMEs and freelancers, thanks to an online business account combined with invoicing, bookkeeping and spend management tools. With an innovative product, highly responsive 7/7 customer service and clear pricing, Qonto has become the European leader in its category.
Get started with a powerful Business Account for all your everyday banking needs.
- Local IBANs (🇫🇷 French IBAN / 🇩🇪 German IBAN / 🇮🇹 Italian IBAN / 🇪🇸 Spanish IBAN)
- Payment cards: spend up to €200,000/month. No hidden costs. Pay online, in-store, and abroad, whatever the situation, our range of free and premium corporate cards included in your subscription has got you covered.
- Transfers: flexible payment methods - from Instant SEPA to SWIFT - so you can pay, and get paid, faster.
- Transactions: unlimited history and real-time notifications.
- Financing: easy access to integrated financing options.
Then, leverage our Financial tools to keep track of your money and help you grow your business.
- Invoice management: centralize invoices & receipts in one place, get paid faster & automate your outgoing payments
- Spend management: control team spending with budgets, automatic receipt collection & tailored access.
- Bookkeeping: collaborate seamlessly with your accountant, connecting to our suite of tools, and get a full, real-time cash flow overview.
Follow Qonto for news and company updates (LinkedIn, Instagram, YouTube, Medium).
Read more_____
Qonto simplifie le quotidien bancaire des PME et des indépendants, en offrant un compte pro 100 % en ligne, des outils de facturation, de comptabilité et de gestion des dépenses. Avec un produit innovant, un service client ultra réactif 24h/24 et 7j/7, et des tarifs transparents, Qonto est devenu le leader européen de sa catégorie.
Gérez tout votre quotidien bancaire depuis votre compte pro.
- IBAN français.
- Cartes de paiement : dépensez jusqu'à 200 000 € par mois avec nos cartes Mastercard Business. Sans frais cachés. Que ce soit pour vos achats en ligne ou en magasin, en France ou à l'étranger, nos cartes gratuites ou premium répondent à tous vos besoins.
- Virements : payez en 10 secondes chrono avec les virements SEPA instantanés gratuits et boostez votre activité à l’international avec les virements SWIFT, disponibles dans plus de 25 devises.
- Transactions : gagnez en visibilité avec un historique de vos transactions illimité et mis à jour en temps réel.
- Financement : accédez à nos offres de financement partenaires pour développer votre projet professionnel et recevez les fonds directement sur votre compte pro.
- Chèques : déposez vos chèques par voie postale et recevez votre argent sur votre compte pro sous 7 à 15 jours ouvrés selon le montant.
Profitez des outils intégrés à votre compte pro pour booster votre activité. 100 % ligne. Au même endroit. Que vous soyez indépendant(e) ou à la tête d’une équipe.
- Facturation : gérez vos devis et vos factures clients et fournisseurs, au même endroit. Anticipez la transition vers la facture électronique obligatoire avec notre outil 100 % conforme à la réforme dès son application.
- Gestion des dépenses : gardez le contrôle sur vos dépenses d’équipe. Personnalisez les plafonds de paiement et les catégories de dépenses autorisées puis validez les demandes de vos collaborateurs en temps réel et en quelques clics.
- Comptabilité : connectez votre compte à +80 outils partenaires et simplifiez la collaboration avec votre comptable en lui donnant un accès dédié pour récupérer les justificatifs en totale autonomie.
Suivez nos dernières actualités (LinkedIn, Instagram, YouTube, Medium).
En savoir plusContact info
18 rue Navarin, 75009, Paris, France
- hello@qonto.com
- qonto.com
4.8
Excellent
56K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Un grand merci a Medhi super efficace !
12 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Qonto
Bonsoir Albert,
Nous vous remercions pour votre retour d'expérience favorable et votre soutien ! 😊
Belle soirée.
quick, easy and effective support
12 February 2026
Reply from Qonto
Hello Aouad, thank you for your positive feedback and your support! 😊
The product is great for whom need to…
The product is great for whom need to spend money, manage invoices and optimize finances operations.
Big problem unfortunately :
Support service is terrible, it's been 2 days I m waiting for an id verification bug on the app, exchange more than 20 mails... during this time I cannot use ma card in my daily job.
This isn't serious support,
Qonto is cool if you not facing bug...
Edit 1 day after :
The support finally called me and done his job, it worked in 5 min.
Big up to Nicolas Moullet that have done a good job too and gave me visibility on one happened with id validation.
9 February 2026
Unprompted review
Reply from Qonto
Edit : Thank you very much for your time and availability during our conversation.
We are happy to have been able to resolve this situation, and our teams remain available if you have any question.
Once again, we apologize for these delays and this exceptional situation.
Have a great day.
--------
Hello Enguerrand, we're really sorry to hear about your experience.
Someone from our team will solve this issue as fast as possible and will get in contact with you soon to make sure everything works perfectly.
Thanks a lot for your time.
See you soon.
La perfection
Rapide, efficace, pragmatique.
Service client excessivement disponible et à l'écoute.
Je recommande à 101%
21 January 2026
Unprompted review
If you want to know what a company…
If you want to know what a company truly thinks of its customers, watch how they treat you when something goes wrong — not when everything's fine.
Qonto suspended my account. No warning, no clear explanation. Fine, compliance exists, I understand that. But what happened next is where it crosses from disappointing into genuinely unacceptable: they cut off all support at the exact moment I needed it most.
Chat? Disabled. Email? Unanswered. Phone? Non-existent, as always. For five full business days, I was left completely in the dark — no status update, no timeline, no human being to speak to. Just silence. My business funds frozen, my operations paralyzed, and Qonto apparently on vacation.
Let me be absolutely clear about what this means in practice: suppliers unpaid, payroll at risk, invoices bouncing, clients questioning your reliability — all while the institution holding your money hostage refuses to even acknowledge your existence.
This is not a compliance procedure. This is hostage-taking with a sleek UI.
Any serious financial institution understands that account restrictions are precisely the moment when communication matters most. Blocking a customer's access to their own money AND silencing every support channel simultaneously isn't caution — it's cruelty dressed up as process.
A frozen account without communication is not risk management. It's abandonment.
If you're a freelancer or small business considering Qonto, understand this: the moment something goes sideways — and in business, something always does — you will be talking to a wall. A beautifully designed, well-branded, completely silent wall.
I would give zero stars if Trustpilot allowed it.
10 February 2026
Unprompted review
Reply from Qonto
We are sincerely sorry to read your comment and feedback.
The situation described in your review doesn't reflect what we want to offer all our customers.
A member of our team will review your various conversations and take the necessary steps to ensure that this doesn't happen again.
Reply from Qonto
Bonsoir Arnaud, nous vous remercions pour votre soutien précieux ! 🤩
I'm happy to receive my card,And the…
I'm happy to receive my card,And the advisor was great.
9 February 2026
Excellent service client
4 February 2026
Intervention très rapide et efficace…
Intervention très rapide et efficace d’Afaf
Demande résolue en une minute
Merci beaucoup
4 February 2026
The exchange was clear
The exchange was clear, the person was helpful, calm and precise
4 February 2026
Very reactive
Very reactive, advices easy to follow and well understanding of requests.
Quickly done and well done. 👍
4 February 2026
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