Quad Warehouse Reviews 631

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service, highlighting the speed and efficiency, often noting that products arrive fully assembled. The staff, particularly the delivery drivers, are consistently described as helpful, friendly, and going above and beyond to ensure a smooth experience, even assisting with placement and setup. Many people also appreciate the overall service and the quality of the products, with numerous mentions of excellent communication and a positive buying process. However, some customers were dissatisfied with the product quality, citing issues like damaged items upon arrival, parts breaking quickly, or batteries failing. There were also instances where people reported problems with after-sales service, including slow responses, unhelpful communication, and difficulties in resolving issues like receiving replacement parts or bikes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

Consumers generally express satisfaction with the products, often highlighting their quality and value. Many... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast and efficient service, with... See more

Quality

Users describe ambiguous interactions with quality. Some customers praise the quality, noting that products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, bike is brilliant, I got mine built up by quad warehouse, extremely quick turnaround from ordering to receiving the goods too. They also have an array of spare parts if ever required. W... See more

Rated 5 out of 5 stars

My daughters Quad arrived on time, delivered by Billy who was excellent, messaged to make sure all clear to unload before for my little one didn’t see her Christmas present. Fantastic company, great s... See more

Rated 5 out of 5 stars

Great experience from buying online to recieving my delivery. I found it worthwhile paying the extra to recieve the bike fully built. My son is super excited to go out on christmas day. Delivery was... See more

Rated 5 out of 5 stars

Super fast Delivery and ordering process was easy! Stunning bike (70cc BRZ) and will definitely be ordering again soon, this is my second purchase at quad bike warehouse. A nice gentleman called R... See more


Company details

  1. #34 of 47 best companies in Motorcycle shop
  2. #2 of 3 best companies in ATV Dealer
  3. #55 of 102 best companies in Bicycle Shop
  4. #14 of 32 best companies in Childrens Shop
  5. #40 of 73 best companies in Childrens Toy Store
  6. #55 of 103 best companies in Toy shop

Written by the company

Quad-Warehouse is the leading retailer of Quad and Dirt Bikes. Our mission is to provide quality, brand new, quad bikes to the UK and Europe. Based in the heart of beautiful Derbyshire, Quad-Warehouse stock over 1000 quad & dirt bikes at any one time. We also have many dealers over the UK & Ireland. You’ll find our unbeatable knowledge and experience invaluable to help you choose the correct quad or dirt bike for you, making purchasing a breeze. We are on hand to provide you with any information you may require. Not only do we stock quad bikes here at our Derbyshire warehouse we are also a large stockist of quad spares and parts. Quad-Warehouse first appeared in the UK in the early 2000s. From us talking directly to the factory, and working exclusively with our tried and tested suppliers. You won't find better two or four wheeled vehicles any where else. We guarantee you a great service. Where will your adventure start?!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

631 reviews

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Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing friendly company

Amazing friendly company

I brought a brz for son they was so helpful answering my questions as a first time buyer not knowing what to buy even down to the delivery of the bike the man helped me in the garage with the bike

10 October 2025
Unprompted review
Rated 5 out of 5 stars

You guys did fantastic

You guys did fantastic, communication to the actual goods looked amazing and well prepped.
DPD were a pain but you guys were incredibly supportive and got things sorted.

30 December 2025
Rated 5 out of 5 stars

Very helpful very good customer support…

Very helpful very good customer support received item on the day I was told I was informed when the item was collected. I’m yet to open the box but for now overall very very good I recommend quad warehouse to anyone.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

We purchased a BRZ for junaid for…

We purchased a BRZ for junaid for Christmas he’s absolutely loving it brilliant bike..this company was amazing from start to finish also got the bike built up for us within a couple of days for collection.we would highley recommend this company.see you in a couple of months my little one picked a bike for his birthday 👍

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

I have to say, this company was a pleasure to deal with, very efficient and cost effective. I purchased a BRZ 110, it was delivered in 48 hours to south wales.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

125 petrol quads

Bought two 125 petrol quads for my daughters Christmas and can not fault anything from start to finish. Bikes arrived safely and well packaged got one of them going and had a slight issue with the second... And that was down to my own fault, lack of experience. The help I got was second to none as they were helping me on Christmas day which was amazing. Anyway both bikes going great kids love them I love them, so thank you very much Quad Warehouse.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a 70cc bike and a 110cc quad…

Ordered a 70cc bike and a 110cc quad for my boys Christmas. Both arrived in glasgow after 3 or 4 days delivered by Jordon who was more than helpful with updates etc. Wanted to wait until the boys used them before writing a review. Brilliant kit for the money, both great fits for my 10 and 7 year old. Recommended to my brother who also bought a quad for his son.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service by the driver Billy

Great service by the driver Billy, let me know hes eta and turned up bang on time. Was really chatty and friendly and also had the patience to wait while I tested the quad bike out. Top ratings Billy lad 👍

24 December 2025
Unprompted review
Rated 3 out of 5 stars

Needs better customer service

Purchased a dirt bike for Xmas for my son and arrived fine, built the bike to find one brake didn’t work so they agreed to swap it over, I did upgrade the bike so it lasts my son longer, I was told over a period of a week it was getting delivered on a certain day and didn’t arrive, was told it would be next day and again didn’t arrive, I was told 4 different delivery dates by the owner, He kept ignoring my calls & texts aswell, Billy delivered my item on Xmas eve and he was a lovely guy, kept me informed of arrival time etc.

24 December 2025
Unprompted review
Quad Warehouse logo

Reply from Quad Warehouse

Hi Laura

Thanks for the feedback and sorry to see you had a few issues, however on receipt of the bike back, the front caliper wasn't attached to the bike meaning you had not completed the assembly process correctly. We still as a gesture of goodwill and without seeing the bike, sent out a new upgraded more expensive bike for you. We are glad you are sorted your son is loving his bike.

Kind Regards
Quad Warehouse

Rated 5 out of 5 stars

My sons quad arrived this morning ready…

My sons quad arrived this morning ready for Christmas, Billy our delivery driver was brilliant he messaged in plenty of time so we could make sure my son didnt see the suprise. He showed us how everything worked. Very very helpful! Quad looks amazing! Would highly recommend buying from here.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Recieved our quads this morning the…

Recieved our quads this morning the delivery driver Jordan went out off his way to deliver them to my father in laws to keep them a surprise for the kids on Christmas morning.. the quads look fantastic we going to have 5 happy kids Christmas morning thankyou 😊

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Great after sales

Recently family members, friends and myself have bought various bikes from quad warehouse, as a whole we are all very happy with the product, im currently having an issue with my brz 250cc, however dont let this put you off as Tristan and his team have not tried to make excuses but instead are collecting it and are getting it sorted, very helpful and I will continue recommending and sending people their way.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful company

Really helpful company. After a mix up with the bike I ordered and a call to the warehouse an exchange bike was organised and delivered within 3 days.
The delivery driver Billy was a lovely man and nothing was too much trouble.

19 December 2025
Unprompted review

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