I’ve bought a few accessories along with the mag lock mount for my bike and have always been impressed with the quality of the components. Shipping has always been fairly prompt and the only reason I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful products, but to order a single product i/o a set, is a cumbersome experience. Be as it may, whatever you ordered is top notch quality, wonderfully designed and handling is a breeze. Deliver... See more
Company replied
I have purchased a personally customized kit for my motorbike on 2024, and I am really delighted with it. But delivery time and tracking information provided by local carrier GLS (I don't know who... See more
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Having owned and used a quad lock wireless charger on my motorcycle for approximately 4 years and always been happy with it mine failed so I replaced it with a new one it came with a 1.1 metre cable... See more
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Company details
- Mobile Phone Accessory Shop
- Bike accessories store
- Electronics store
- Hobby shop
- Motorsports Shop
- Recreation centre
- Running Shop
- Sporting Goods Shop
Written by the company
Quad Lock® is the strongest and most secure mounting system in the world that integrates your smartphone into an active lifestyle. The unique approach of integrating the mounting interface into a slim and durable everyday case allows the Quad Lock® mounts to be much smaller than any other mount on the market.
Contact info
Como Centre, Level 3 Suite 6A 620 Chapel St, South Yarra VIC 3141 Australia, 3141, Prahran, Australia
- support@quadlock.com.au
- quadlockcase.com
3.9
Great
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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I have been using Quad lock for years…
I have been using Quad lock for years now, they really are an amazing product
9 March 2026
Unprompted review
Reply from Quad Lock
Hey Scott, Thank you for taking the time to leave us a review. We love to hear that you've been a long time user of our gear. We're glad to have you part of our amazing community. Cheers!
Excellent products and customer…
Excellent products and customer service. Used Quadlock for a few years now with each phone upgrade, and have the car mount and bike mount. I also forgot to use my discount code (my fault) and they retrospectively refunded me the difference. Highly recommend. 5*
9 March 2026
Unprompted review
Reply from Quad Lock
Hey Paul, Thanks so much for your fantastic review! We’re thrilled to hear you’ve been enjoying our gear across your phone upgrades and mounts. Glad we could sort the discount refund for you as well.
Your support and recommendation mean a lot to us. Thanks for being part of our community. Cheers!
Brilliant customer service and products
I would really like to thank Patricia and Quadlock for your fantastic customer service. The true measure of a company is the support they give when a customer needs helps and you have excelled. You have proved you care about customers and in exchange I will be a life time customer and ambassador for you superb range. I am a fan of your top quality products and have been for years. I show my friends and family who have also purchased from your top quality range. Buy these products with confidence you won’t be disappointed.
8 March 2026
Unprompted review
Reply from Quad Lock
Hey Simon, Thank you so much for your kind words, we really appreciate you taking the time to share this. It’s fantastic to hear that our team was able to provide the level of support we always strive for.
We truly believe that great customer service should stand alongside great products, so it means a lot to know that this came through in your experience. We're also grateful for your continued support and recommendation to your friends and family.
Thanks again for being part of our community. Cheers!
Overpriced, SLOW Shipping
I generally like their products. That said, they're overpriced for what they are. The worst part for me was their excruciatingly SLOW shipping. Took them more than 5 days after I submitted the order for it to be shipped. Then, it was shipped via "DHL eCommerce shipping partner" which i couldnt track, and then it was transferred to USPS for final delivery. C'mon, man! Spend a dollar or two more for Priority Mail! This after the order page said it would be shipped within 1-2 business days. I don’t like this dishonesty (I'm being 'polite').
11 February 2026
Unprompted review
Reply from Quad Lock
Hey David, Thanks for taking the time to share your feedback. We're glad to hear you generally like our products, though we're really sorry to hear about your experience with shipping. We understand the frustration, especially when expectations around dispatch and tracking weren’t met.
We truly appreciate you calling this out. We're constantly reviewing the performance of our courier partners and the overall delivery experience, so feedback like yours is genuinely valuable for our team.
A senior member of our Support team will also be in touch to follow up on this matter.
Thanks again for taking the time to share your thoughts. Cheers!
Best phone cases wallets and…
Best phone cases wallets and accessories the cases and wallets last as long as your phone contract.
7 March 2026
Unprompted review
Reply from Quad Lock
Hey Luis, Thanks so much for the kind words! We’re thrilled to hear our cases and wallets have been keeping up with your phone. Here’s to many more years of reliable gear. Cheers!
Reply from Quad Lock
Hey Florian, thank you so much for your review. This is exactly what we want to hear from our customers.
Glad you're enjoying our products and it's awesome to have you part of our community. Cheers!
Absolutely disgusting customer service
Absolutely disgusting customer service. When I tried to cancel my order less than 14hours (an hour and a half atleast plus that) after placing it due to not needing items anymore, I was told that the courier (Royal Mail) had already received the items but they had not updated the status yet. Hard to believe that they had already received it when I had placed the order less than 14hrs before trying to cancel and after 4.15pm.
I received notification at 1am to say that Royal Mail had my order.
Now they are trying to charge £7.99 for the pleasure of returning the items!!!
2 March 2026
Unprompted review
Reply from Quad Lock
Hi Tanya, We’re sorry to hear about your experience and understand how frustrating this situation would be. Our warehouse is highly automated, which means once an order is processed it can move through fulfilment very quickly. Because of that, there are times when it’s unfortunately too late for our team to cancel the order, and it looks like that may have been the case here
We weren’t able to locate any emails from you based on the details in this review. If you could please reach out to us at support@quadlock.com.au and reference this review, a senior member of our Support team will be happy to take a closer look and assist further.
Thanks,
Shipping estimate is a lie
I hate to leave a bad review for a company without using the product, but the 1-2 processing and 2-3 days shipping would be fine. However in reality its taking double that time and the disclaimer is the "carrier complications"? If that's the common reason for shipping delays, well then get a different shipping carrier. I was really looking forward to using this product, its a shame the shipping estimate is inaccurate and will not arrive in time. Ten business days for a small domestic shipment seem to long for 2026.
*Regardless of this I would of still ordered the items and not requested a refund if the company was more honest about the estimate.
1 March 2026
Unprompted review
Reply from Quad Lock
Hey Timothy, thanks for taking the time to share your feedback.
We’re sorry to hear the delivery timeframe didn’t meet expectations. While we aim to provide accurate estimates, shipping times can occasionally be impacted by carrier delays which we always try to work through to ensure parcels are delivered.
We understand how frustrating it can be though, especially when you’re looking forward to receiving your order. I can see a member from our support team was in contact with you to resolve things, and If there’s anything more we can do going forward, please reply to your ticket and we’ll get it sorted. Thanks again for raising this and for your patience while we looked into things. Cheers
I would never trade for any other brands!!!
Its one of the best phone/camera to motorcycle accessories which offers a great quality of product. Also to mention their support team was very reliable and render great solutions to our problem.
5 March 2025
Unprompted review
Reply from Quad Lock
Hi Norazhar, Thanks so much for taking the time to leave your feedback! We’re really glad to hear you’re happy with the products and that our support team was able to help out.
Ride safely and enjoy your adventures! Thanks.
My Quad lock case & bicycle mounting…
My Quad lock case & bicycle mounting bracket are fantastic!! I couldn't be happier. Thank you for a wonderful product!!
3 March 2026
Unprompted review
Reply from Quad Lock
Thanks so much for the awesome review!
It’s so great to hear you’re enjoying your Quad Lock setup. We really appreciate you being part of the Quad Lock community - ride safe!
Very versatile
Very versatile to change between bicycle and car support. Very good with device protection also, I totally recommend!!
2 March 2026
Unprompted review
Reply from Quad Lock
Hey Marcos, thanks so much for the kind words of support - great to hear you’re enjoying the versatility of the system and the protection it offers for your device! We appreciate you taking the time to share your experience and for being part of the community. Cheers!
I have been using Quad Lock for a long…
I have been using Quad Lock for a long time. Very good quality.
16 February 2026
Unprompted review
Reply from Quad Lock
Hi L,
Thank you for your great review and for your support!
We're really glad to hear you're enjoying your experience. If there’s ever anything you need, please don’t hesitate to reach out - we’re always happy to help.
Thanks again for taking the time to share your feedback!
Cheers,
Fails just like the rest of their products. STAY AWAY FROM QUADLOCK!!!!!
We have had several customers come into our motorcycle shop lately with these waterproof wireless charging mounts from Quadlock and they have all failed. Quadlock absolutely refuses to warranty them and only offered a measly 20% coupon code for us to pass along to our customers. This is absurd and we are now recommending to all of our customers to find a different brand.
3 March 2026
Unprompted review
Reply from Quad Lock
Hey there! Thanks for taking the time to share your feedback. We're sorry to hear about the experience you and your customers have had, and we understand how frustrating that must be.
As this relates to retail/B2B support, it’s handled by a dedicated team who will be best placed to look into this further with you. If you haven't already, could you please reach out to them at b2b.support@quadlockcase.com
and reference this review so they have the full context? They’ll be happy to review the situation and assist you directly.
We appreciate you bringing this to our attention and hope we can help work through this with you. Cheers!
Quad Lock makes a superior phone case
Quad Lock makes a superior phone case, ive used it for years now on my bike and in the car for gps on my phone. Once i had an issue with a caese and contacted customer service. They promptly responded and shipped a new one. I wont be using any ither brand than Quad Lock, its worth every oenny to have such a versitle phine case that i can use in all the applications of life!
13 March 2025
Unprompted review
Reply from Quad Lock
Hi Rudi,
Thank you for the fantastic review! We're thrilled to hear that Quad Lock has been your go-to phone case for biking and driving over the years.
It’s also great to know our team was able to help quickly when you needed support. We really appreciate your loyalty and your kind words about the versatility of the system.
Cheers,
I genuinely cannot fault Quad Lock
The equipment is fantastic. Proper, premium quality that actually lives up to the hype. I’ve used my setup daily for 12 months and it’s been rock solid the entire time. When a small magnetic component eventually came loose after all that use, I contacted customer support expecting a bit of back and forth.
Instead? Immaculate service.
They responded immediately and the next day (yes, literally the next day) a replacement component arrived. It fitted perfectly and I was back up and running without any hassle whatsoever.
That level of quality and aftercare is rare. 100% recommend. I’ll absolutely continue building out their ecosystem without hesitation.
23 February 2026
Unprompted review
Reply from Quad Lock
Hey there, thanks so much for the fantastic review! We're stoked to hear your setup has been holding up strongly over the past year and that our support team could get you sorted quickly when you needed it.
We really appreciate the recommendation and your support, glad to have you part of our community. Cheers!
The case and windshield magnetic mount…
The case and windshield magnetic mount are of exceptional quality. I have been using this product for several years and have purchased a second case due to a new phone. I had made an error with my order by purchasing the incorrect case and screen protector. The company promptly returned the case and screen protector without issue and refunded me the full amount. I highly recommend this product to others.
4 February 2026
Unprompted review
Reply from Quad Lock
Hi Duane,
Thanks for the awesome review, and for backing Quad Lock again with your new phone!
So good to hear your case and windshield mount have been going strong for years, that’s exactly what we build them for.
I'm glad we could get the order sorted quickly and make the return process easy, too.
Really appreciate the recommendation and your continued support. If you ever need anything, we’re here to help.
Cheers,
Good quality gear but a little too expensive.
I’ve bought a few accessories along with the mag lock mount for my bike and have always been impressed with the quality of the components. Shipping has always been fairly prompt and the only reason I have not given 5 stars is the price of the parts and the shipping costs. I’m usually happy to pay a little extra for quality but in my opinion Quadlock prices are a bit over the top for what you get. In this day and age and knowing what production of equipment like this costs, I think they could give a better deal to their customers.
31 January 2026
Unprompted review
Reply from Quad Lock
Hey Kevin, Thanks for your honest feedback and for continuing to choose Quad Lock. We’re really glad to hear you’ve been impressed with the quality and prompt shipping.
We understand pricing is an important factor. Our products are designed and engineered to deliver long-term durability, secure mounting performance, and seamless compatibility across our ecosystem, which all contribute to the overall cost. That said, we truly appreciate you sharing your perspective, and we’ll be sure to pass it along to the team.
Thanks again for your support, it means a lot to us. Cheers!
Rubbish product and worst ignorance…
Rubbish product and worst ignorance from customer service.
Was gifted a new iPhone 17 along with the quad lock McLaren case to replace my old iPhone 15 that had the McLaren Lando case on.
Ordered the phone screen protector expecting it to give me the best protection with the case for a £1300 phone. When I applied the protector there was a gap of around 1.6mm! Gently tried to reposition the screen but it wouldn’t refit correctly so I took it off and purchased an asr with same day delivery from Amazon. Tried to reach out to quadlock through their automated systems but that failed to let me free type to get help. Reached out on face book messenger and explained the issue. Took 24hr to reply. Took another 24hrs to ready my reply and sent a replacement. I immediately responded “I had already got one” but got ignored for another 24hrs and then basically got told it’s too late. I asked for a refund not a poor quailty product that I’m never going to use. Absolutely ignored my original requester and palmed me off with crap. Won’t be coming back again
25 February 2026
Unprompted review
Reply from Quad Lock
Hey Dave, thanks for taking the time to leave your review. We’re really sorry to read this, especially as it sounds like your concerns weren’t properly acknowledged when you first reached out. That’s not the experience we want anyone to have, and we completely understand how frustrating this situation must have been.
It’s clear we didn’t handle this as well as we should have, particularly around understanding your request before issuing a replacement. We appreciate you outlining what happened.
A senior member of our Support team will be reaching out to you directly to review this properly and work towards a fair resolution. We’d really value the opportunity to turn this experience around.
Thank you again for bringing this to our attention. Cheers!
I was an advocate for Quad Lock.
Slow processing, especially for paid shipping. The customer support is horrendous. They sold me an action cam adapter for an “out front mount” that took ages to get to me only to find out it didn’t work with my “out front mount”. Apparently they recently updated the mount and kept same name. Their solution: 20% off a new out front mount. No thanks. I was a big fan and advocate of this company with several cases and mounts. I have even answered some users questions on the r/Quadlock sub-Reddit. Im switching to SP-Connect. Check them out- cool stuff!
23 February 2026
Unprompted review
Reply from Quad Lock
Hey Mark, thanks for sharing your experience. We completely understand how frustrating it must have been to receive an accessory that didn’t work with your mount, especially after waiting for it.
While there is a compatibility disclaimer on the product page, we understand that this can sometimes be missed. Your feedback is really valuable, as it helps us make our product information clearer and easier to understand for everyone.
It’s great to see our Support team could step in and help in the end, though we completely understand that it doesn’t undo the initial frustration you experienced. We genuinely appreciate all the time, energy, and trust you’ve put into Quad Lock over the years. Your advocacy means a lot to us, and we’re grateful for your honest feedback. Cheers!
Excellent product
Excellent product. My iPhone completely secure. Use on 2 cycles and 1 motorbike, each with the Quadlock set including vibration mount and wireless charger on the bike. Wouldn’t use anything else.
24 February 2026
Unprompted review
Reply from Quad Lock
Hey Les & Babs, thanks so much for your review! We’re thrilled to hear our gear is keeping your phone secured across all your rides. Appreciate you sharing your experience, it means a lot to the team. Cheers!
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