Qualia Reviews 5

As a realtor, this program is a real headache and is frustrating. There is no option to look at a calendar of major transaction events, such as the schedule Settlement time, deadlines, etc. User is frozen out of making changes to basic transaction details, like fees, closing cost concessions, settlement date, etc.

I have been trying to get a hold of someone at Qualia to help me get through as a real estate seller.
Their chat is awful and very frustrating. They seemed to bury their phone number. When I found the number it was just a voice mail on how to get to their chat. I have spent over a half an hour on this and I’m no closer to closing than before I started.
Avoid. Avoid. Avoid.

We're giving this 2 instead of 3 stars because when we sent an email asking how to change our subscription from auto-ship to something different (we weren't sure of the options, so we asked), they cancelled our subscription all together.

We didn't ask for them to cancel it. They just did it on their own and sent us an email telling us that it is cancelled now.

Our response to them was a simple, "Well, that's not what we asked for, but okay then."

If they can just cancel an account without the customer's request or permission, we'd rather not do business with them.

4/29/2025

I am amending my review of this company, after quite a bit of useless back and forth, i finally convinced their customer service team I was shorted product , which I was and they agreed to ship the missing product.

I don't think it should have been this difficult but I will give them credit for doing the right thing in the end.
During the very confusing ordering process I apparently ordered Qualia Senolytic packs, then during the same transaction I set up Auto ship. I was charged twice the amount the original offer said, and when the order was received there was only one package , one month supply, in the package so I made the assumption that I had paid in advance for the second shipment that would come a month later. Then I got billed for the second month in full with the autoship discount. Because of that confusion I didn't realize I was shorted amongst Supply because otherwise I would have delayed the the next shipment since I would have had a month ahead. Company refused to make it right. Basically saying you didn't let us know tough luck! Absolutely horrible customer service. I don't know who does their shipping but I only received one package in the first month when I was supposed to apparently have received two. This is an extremely expensive product and to have not received the discount I was due, and their customer service basically calling me a liar, not going to support a company like that! If they can't make one customer whole, they're doing something wrong and I will not support them! Personally I would say they're crooked and stay away from them