I had a tricky customer service issue when I accidentally ordered too much of one product. Everyone who helped me resolve the issue and deliver a refund in a timely manner was gracious, courteou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Qualia was founded in 2015 with the mission of creating best in class well-being products by employing a unique methodology to research and development based on complex systems science. This scientific approach focuses on supporting the body’s ability to self-regulate, rather than overriding regulatory systems with chemicals designed to move a biomarker in a particular direction. The company began with a focus on cognitive products with the launch of its Qualia nootropic line and will continue to provide comprehensive products for overall peak performance. Learn more about Qualia's scientific approach here: https://www.qualialife.com/approach
Contact info
United States
- www.qualialife.com
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been using Qualia for over two…
I’ve been using Qualia for over two years and feel amazing! It was instrumental to maintaining optimal health through my menopause. Customer care is awesome too! I trust the product and company, which is a bold statement now a days!
Great products and exeptional service
Great products and exeptional service. Bailey was awesome!
Great Customer Service and products
I love every time I get an email from you, you're always so kind and helpful, and your products are second to none! Thanks for your excellence!
I got an email from Qualia Life that…
I got an email from Qualia Life that had to do with needing a new credit card. So after I got another email that basically said "yes", so I sent the last 4 digits of a new credit card. I am very happy that this company actually contacted me to give them the right data. Thank you so much!!
Always 5 star customer service and…
Always 5 star customer service and product. They’ve always gone out of their way to make sure I’m happy and satisfied. Love these guys!
Help above and beyond.
I needed help with changing my order and asked for help. My request was responded to in a very timely manner. I love these products. They've helped me immensely in my recovering my energy as I live with breast cancer. Thank you Qualia!
Dana was great. Great products! Great sales!
Dana was great! Placed my order,tried getting the 2nd product for 29$ within my 30minutes but it did not work.. Dana went above and beyond to help get that!,then it literally got lost in the mail somewhere in Maryland..it was immediately re sent and I got it. The products work. I love the qualia mitochondria supplement, am using several.. Will continue to be a customer
My husband has enjoyed his Qualia NAD
My husband has enjoyed his Qualia NAD , so your last sale gave me a great chance to try ALL the products.
We have just started the newer ones & won't have an opinion for a few weeks. But we have faith from past products. And customer service ( Dana, Kelly) is exemplary !
I am 62 years old and have an…
I am 62 years old and have an autoimmune disease, many people out there do. I quit trusting doctors years ago. I pretty much treat myself as much as I can by supplementing, research, and other things. I only buy my supplements through two companies, Qualia being my number one. They might be a little more pricey, but you get what you pay for. Their customer service is the best. I had a problem. I emailed them,the first time they emailed me that day and the second time they emailed back within 20 minutes, 20 minutes! I won’t go anywhere else, ever. Thank you Qualia for earning my trust, Valerie Urge
I had some questions and their customer…
I had some questions and their customer service was amazing!! Thank you Qualia!
I was on Adderall for 10 years and…
I was on Adderall for 10 years and although it did help with my ADD, over time my health took a hit (my resting heart rate was almost 100, sleeping)
My woman found Qualia, I switched and I have been very happy. It may seem pricy but how much is your health worth? And I will say that their customer service is amazing! They got back to me the same day! Thank you Qualia Life! - Not an Ad, just a happy customer!
The products are amazing and the staff…
The products are amazing and the staff were wonderful, friendly, and efficient.
Very helpfull and accomodating
Very helpfull and accomodating! On on top of that the Magnesium+ work wonders and I have a restful night, something that I wanted so so much.
I love the Magnesium
I love the Magnesium. I only take one at night and I sleep great!
TERRIBLE and quite rude customer service
The customer service is terrible.
I recently purchased multiple supplements from this company in late November. It is 31 December and I still have not received the item.
I have been dealing with horrific customer service that really lets down the business. Kiki is the main culprit.
They have made myriad errors, and then do not acknowledge them, nor do they offer assistance in resolving the issues.
It is worth noting that the Google Reviews for this company are available at Neurohacker Collective, which was their previous name... they have a lot of negative reviews there regarding similar things.
EDIT: Based on their false reply. They sent an incorrect document to Australia's borderforce which caused them to quarantine the item. I asked them to provide a corrected and accurate invoice which they didn't do. So there has been upwards of 30 emails regarding this issue.
And still now, as of 6 January, there is no update.

Reply from Qualia Life Sciences
I love the product Qualia Mind and the company
I love the product Qualia Mind Decaffeinated, been taking it for a year now. I had a complaint about the new packaging, wrote to them, and received a quick and personal response. I felt heard and valued for my opinion. This is a good company to do business with.
The inside seal was completely broken…
The inside seal was completely broken (while the exterior plastic seal was intact) and when I contacted the company they were completely unconcerned. Very concerning (even though it was an older order, the product was certainly not expired and should never have been shipped like that - reminded me of those old Tylenol issues with tampered products)

Reply from Qualia Life Sciences
Great customer service, quality product.
My review is for Qualia magnesium and customer service. I rate a five because of their customer service and kind team members. After a few deliveries , I received a product that was damaged and they replaced it quickly. Although I haven't felt a big difference with my digestion and elimination, it has more types of magnesium than others so I plan on continuing taking them and monitoring results.
Great customer support
They have a great product and even better customer support. It was hard for me to figure out how to manage my subscription but they helped me with that right away. The magnesium is a great product.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







