Quality Air Duct CleanersReviews 

311
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and thoroughness in their work. Many people highlight the excellent service, noting that technicians explain the process clearly and are mindful of their homes. Reviewers frequently mention the efficiency of the service, with many appreciating the before-and-after photos and the clean-up after the job. However, some people mentioned issues where drapes were not put back or a lint vent was not reattached, requiring them to fix it themselves. A few other people also felt that the dryer vent was only cleaned from the outside, or that a specific part of the cleaning was skipped.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh and Alex made are cleaning a breeze cleaned all vents dryer vent also. Showed photos of all before and after and let us know how often job should be done. Thank you completely professional give t... See more

Rated 5 out of 5 stars

I recently hired Quality Air Duct Cleaners to service the air ducts in my home, and I am extremely satisfied with their work. The team was punctual, professional, and very thorough in their cleaning.... See more

Rated 5 out of 5 stars

I would definitely use them again! They were prompt, explained everything they were doing before they did the work, were careful with their equipment around my furniture and floors and did a thorough... See more

Rated 5 out of 5 stars

Great work by Josh and his helper. They were great communicators and professional. They provided service with-a-smile and thanked me. They offered before and after view of duct work. Very happy.


Company details

  1. Construction & Manufacturing

Information provided by various external sources

The Quality Air story began over 27 years ago in Lombard, IL. In 1991, we started a small company with just 6 people and a simple concept: offer air duct and dryer vent cleaning with the very best customer service in the industry. This turned out to be exactly what our customers wanted and needed. We grew rapidly into a fleet of trucks and a large staff of experienced technicians. What hasn’t changed are our values of personalized service and outstanding workmanship. We treat every customer like our very own family, with their safety and health being our top priority. Today, Quality Air is based in Elmhurst, IL and continues to build on our reputation of great service and dedication to customers. We are also proud to be a veteran-owned company that’s passionately dedicated to our employees, affiliates and customers. Experience the Quality Air difference!


Contact info

4.8

Excellent

TrustScore 5 out of 5

311 reviews

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4.8

All reviews

(311)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Timely

Timely, courteous and professional service. The team answered all questions and told me what to expect after the service. We have lived in our home nearly 50 years and I was very pleased with the results.

3 February 2025
Rated 5 out of 5 stars

Arrived on-time

Arrived on-time, confirmed a day in advance. Cleaning was simple and straight forward. Technician was polite.

7 November 2024
Rated 5 out of 5 stars

Excellent job!

Our service guy did an excellent job. We scheduled a duct cleaning to get rid of a strong pet smell that the previous owners left behind (since we had just moved in). He spent 3 hours cleaning every vent and I could feel the difference in our air quality as soon as the job was completed. It's really incredible!

21 August 2024
Rated 5 out of 5 stars

on time arrival

on time arrival. price was as quoted. very nice tech. would use again when needed. they put the mobile machine outside the basement window so no big hose coming in through the house.

31 July 2024
Rated 3 out of 5 stars

Very friendly service tech

Very friendly service tech. I have dryer vent on second floor and it got cleaned out from the inside but I thought he would have gone on the roof to check it from that end. Dryer is still drying slow and don't know for sure if it is clogged on the outside.

30 July 2024
Rated 5 out of 5 stars

PROFESSIONAL DUCT CLEANING

Highly recommended. The people who came were professionals in an industry wrought with unprofessional scams. This IS A REAL DUCT CLEANING COMPANY. They.have big machines and they went into each vent. The air flow especially upstairs has improved. Great company!

4 June 2024
Rated 1 out of 5 stars

Our house was left covered in dust

Our house was left covered in dust. No one reached out until I called regarding indemnification. I was given a full refund which did not cover the cost to clean the home and the cost of the replacement air filters that had to be swapped out (3 total).

6 May 2024
Rated 1 out of 5 stars

Absolute Lack of Care for Cleanliness

The “snake” that went into each of the rooms’ vents whipped up all the dirt and dust and got every room in the house dirty. The technician said “it won’t be bad” when I signed the bill, however upon further inspection, it was VERY bad. I also had to clean out the furnace behind the air filter as there was an abnormal about of crap in the duct that was not fully cleaned. I’m very upset with how the service was performed, and will not be using this company ever again. And will be sure to advise others of the same.

9 April 2024

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