Quality Air Duct CleanersReviews 

311
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and clear communication, often highlighting their polite and helpful demeanor. Many people appreciate the thoroughness of the service, including before and after views of the work, and the care taken with their homes. The service is frequently described as excellent, with reviewers noting prompt arrivals and a smooth overall process. However, some reviewers were not happy with instances where drapes were not rehung or a lint vent was left unattached, requiring them to complete the work themselves.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great work by Josh and his helper. They were great communicators and professional. They provided service with-a-smile and thanked me. They offered before and after view of duct work. Very happy.

Rated 5 out of 5 stars

made comment on facebook about the most excellent service given didnt mention the great discount but your guy alex excellent my third time with your service. thank you !!!!!!!

Rated 5 out of 5 stars

I would definitely use them again! They were prompt, explained everything they were doing before they did the work, were careful with their equipment around my furniture and floors and did a thorough... See more

Rated 5 out of 5 stars

Josh and Alex made are cleaning a breeze cleaned all vents dryer vent also. Showed photos of all before and after and let us know how often job should be done. Thank you completely professional give t... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

The Quality Air story began over 27 years ago in Lombard, IL. In 1991, we started a small company with just 6 people and a simple concept: offer air duct and dryer vent cleaning with the very best customer service in the industry. This turned out to be exactly what our customers wanted and needed. We grew rapidly into a fleet of trucks and a large staff of experienced technicians. What hasn’t changed are our values of personalized service and outstanding workmanship. We treat every customer like our very own family, with their safety and health being our top priority. Today, Quality Air is based in Elmhurst, IL and continues to build on our reputation of great service and dedication to customers. We are also proud to be a veteran-owned company that’s passionately dedicated to our employees, affiliates and customers. Experience the Quality Air difference!


Contact info

4.8

Excellent

TrustScore 5 out of 5

311 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(311)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

The air duct cleaning was performed…

The air duct cleaning was performed very efficiently. Job well done

15 January 2022
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Thank you for the kind words and for your business. We strive to meet/exceed expectations on every job, and we are so glad we were able to do so for you. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Dan came in and did a awesome job

Dan came in and did a awesome job! He explained every step of the job! Im very satisfied and he was very professional!

15 January 2022
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Kevin,

Thank you for choosing Quality Air and for sharing your feedback. We are honored to have you as part of the QA family and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Will highly recommend Quality Air Duct Cleaners

Will highly recommend Quality Air Duct Cleaners - they are great !

Dan did a good job. Professional and courteous. He showed us how much dirt and debris was accumulated. I even tipped him for the job

However, a couple of points -

1) the appointment was for 9:00, Dan was here at 7:45 - had to rush to get morning chores done. He did apologize for it.
2) I saw a potential issue with the Dynamic filter case where a wire connects and a red light comes on showing it is hooked up. This red light is no longer shows up. I have our heater maintenance gentleman coming on Saturday 1/8/2022 to check out - when I talked to him, he said it might be a wiring issue.

Will keep you and Dan posted.

Overall happy with the job.

My Heater maintenance technician found that the static filter stopped working after the Air Ducts were cleaned. He replaced the static filter case and rewired everything at the cost of $413.00 parts and labor.

I contacted Cesar at the Quality Air - after the review of the repairs invoice, they sent me a check for $413.00

Very happy with the outcome. I would highly recommend Quality Air Duct Cleaners.

7 January 2022
Rated 5 out of 5 stars

I was given a quote over the phone for…

I was given a quote over the phone for the service and that quote was respected. There was no bait and switch. The two technicians worked diligently and finished in a timely fashion. The work was done at my mom's house. I expect to call them this spring for my house.

6 January 2022
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Reply from Quality Air Duct Cleaners

Dear Dano,

Thank you for choosing Quality Air and for sharing your feedback. We are honored to have you as part of the QA family and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Great service

Great service! Dan was super courteous and explained every step. I wanted to see a before and he showed me because I was a little skeptical if I needed duct cleaning or not. Would definitely recommend this company!

2 January 2022
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Reply from Quality Air Duct Cleaners

Thank you for your business and for such a kind review. We are in business solely because of clients like yourself. We are honored you chose us and that you would recommend our services to your family and friends. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Happy with our service

We had Dan and Michael over for our first time ever cleaning our ducts. They were both respectful, considerate, professional and organized. They took good care to protect our flooring by wearing protective covers on their shoes and laying out a cloth tarp in the entrance way. We were told in advance all the things they would be doing. They also let us know about other services they thought would be helpful to us without any pressure. The job was well done, clean, neat, and organized, smooth set up, smooth clean up. Friendly staff. After they left, until now so far, I feel the air quality at home has really improved and feel confident and refreshed breathing this air at home. I also accepted happily the offer to install a UV system, so please ask about that. They will gladly explain and show you what it is, how it works and its benefits. Overall, we were happy with the service, and look forward to working with them again. I highly recommend Quality Air and this staff. Thanks Dan and Mike!

30 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Hanadi,

Thank you for your business and for such a kind review. We are in business solely because of clients like yourself. We are honored you chose us and that you would recommend our services to your family and friends. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Quality Air Duct Cleaners was great

Quality Air Duct Cleaners was great. They were on time and completed the work very quickly. The workers were polite, very efficient and offered suggestions to help with the quality of air in the house. I will use their services from now on.

29 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Dolores,

Thank you for choosing Quality Air and for sharing your feedback. We are honored to have you as part of the QA family and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Timely & Respectful - Will use again!

The technician was timely, polite, and respectful of my home. I appreciated his suggestions and will be using this service again.

27 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Thank you for choosing Quality Air and taking the time to let us know how we are doing. We appreciate your business and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Laura,

Thank you for the kind words and for your business. We strive to meet/exceed expectations on every job, and we are so glad we were able to do so for you. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Service Was great

Service Was great. Professional, quick and everything what I expectedz

26 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Thank you for choosing Quality Air and taking the time to let us know how we are doing. We appreciate your business and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Dan was awesome

Dan was awesome! Talked to me about everything he was going to do & was very efficient and super clean! Very happy with my service & will highly recommend to all my friends and family! Thank You!

20 December 2021
Unprompted review
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Melissa,

Thank you for your business and for such a kind review. We are in business solely because of clients like yourself. We are honored you chose us and that you would recommend our services to your family and friends. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

I was pleased with the prompt arrival…

I was pleased with the prompt arrival and explanation of how he would clean my air ducts. He was very polite and knowledgable

14 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Thank you for choosing Quality Air and taking the time to let us know how we are doing. We appreciate your business and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

The tech was on time

The tech was on time, courteous, and ultra professional in all ways.

9 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Loren,

Thank you for choosing Quality Air and for sharing your feedback. We are honored to have you as part of the QA family and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Wonderful service

Wonderful service, tech was great.

6 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Rick,

Thank you for the kind words and for your business. We strive to meet/exceed expectations on every job, and we are so glad we were able to do so for you. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

I was very satisfied with the service…

I was very satisfied with the service from your company.
The guys were great

5 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Thank you for choosing Quality Air and taking the time to let us know how we are doing. We appreciate your business and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

They were on time

They were on time, did a good job and were efficient. Would hire again!

5 December 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Joyce,

Thank you for the kind words and for your business. We strive to meet/exceed expectations on every job, and we are so glad we were able to do so for you. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Great service showed up on time good…

Great service showed up on time good quality work both of the employees were very friendly and talkative you enjoyed them both. Will definitely use this company again in the future

7 November 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Thank you for choosing Quality Air and taking the time to let us know how we are doing. We appreciate your business and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Wonderful and knowledgeable guys that…

Wonderful and knowledgeable guys that come out to clean vents and dryer vents. They are the best. It smells so nice and clean now.

7 November 2021
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Susan,

Thank you for choosing Quality Air and for sharing your feedback. We are honored to have you as part of the QA family and look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars

Dan and Mike were very professional and…

Dan and Mike were very professional and efficient. The job they did was excellent and I highly recommend them. I will use their service again.

5 November 2021
Unprompted review
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Kathryn,

Thank you for your business and for such a kind review. We are in business solely because of clients like yourself. We are honored you chose us and that you would recommend our services to your family and friends. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

Rated 5 out of 5 stars
Quality Air Duct Cleaners logo

Reply from Quality Air Duct Cleaners

Dear Robert,

Thank you for the kind words and for your business. We strive to meet/exceed expectations on every job, and we are so glad we were able to do so for you. We look forward to being of service in the future.

Best Regards,
The Quality Air Team

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