Qualtry Reviews 1,745

I ordered on 5/17 a gift that was needed immediately. On June 10th (past the time I needed the gift) I received an email stating they were apologizing for the delay. They offered a 50% off discount on their cutting boards. Now why would I give you more $ when I haven’t gotten my order yet. I also already have their cutting boards and most are tiny. On July 14th I received an email that my order was in production. I moved on July 10th and I guess missed the email because I was busy moving. I got no other correspondence from them until I emailed them on Nov 25th asking where my package was. They said USPS delivered to my old address 7/20. It would have gotten forwarded with all my other mail and how would that be possible for it to be in production on the 14th and delivered on the 20th when it has taken 2 months since I ordered to go to production. Why didn’t I receive notification of shipping or delivery via email. Just production??? I asked and they offered to send me another “if I just pay shipping again!” I said I didn’t get the first 1. I’ll just leave a review anywhere I can since you don’t want to make this right. They did not respond so here I am. I’ll go to Groupon next!

I ordered monogrammed knit gloves. The gloves are acceptable quality and came in about two weeks. However it should be noted that the monogramming is only done on the back of one glove, not both. I was disappointed about this.

Also, for informational purposes only, the monogram design "Fancy" is hard to read. The letter 'J' in this design does not look like the J at all to me. It looks more like an S or B. However, the letter V did look like a V.

I ordered a personalized Sketchbook with colored pencils through Groupon who sent the order to be processed. After about 10 texts back and forth, I was able to get the item personalized and ordered and it was nice when it arrived.
Groupon continued to send me purchase requests, and offered me a special for about $9 where I could get 5 Sketchbooks personalized.
I ordered and then found that Qualtry planned to charge me about $12 S/H for EACH of the 5 books.
When I tried to cancel my order, I was unable to do so, so I foolishly bit again on a discount price of $4 for one more book (and they charged me $7 for it).
I tried to get Groupon or Qualtry to send me 1 of the 5 books I had already paid for, but they said no, I had to make a new purchase, so I just ignored the money I had already spent for 5 books and ordered another book. Again, this required numerous problems trying to personalize it, but having 2 children needing a book, I felt compelled to spend more money and S/H on another book.
Oh, Groupon gave me a few Groupon Bucks to make up for some of the money I spent for nothing, but Qualtry would not accept them.
I'm just trying not to think about all the money and S/H I spent on 2 notebooks.
Also, the 2nd book did not come with the 50 blank pages I expected like the 1st book, but had 25 preprinted designs and only 25 blank pages for one of the kids to use.
Sorry this is so long, but I was TOTALLY DISSATISFIED with both Groupon and Qualtry.

They offer a “SALE”.....sounds great.....I went through the laborious process of ordering 6 personalized cutting boards ( different, names & styles)...only to get to checkout to see a ridiculous shipping charge , which negates any “sale”. Do they think people are that stupid to not see they are making up any discount by their ridiculous shipping cost???

Long story short...I’m still waiting for a product I ordered January of 2019. Nearly two years later and I’m still getting the run around.

DO NOT DO BUSINESS WITH THIS COMPANY !

I submitted an order for Mother’s Day on 18 April and paid for priority processing. It’s nearly 6 months later and I still don’t have my gift !
I have contact this company 8 times and only received one response to say DHL must have lost my gift !!! Such BS as DHL never got the gift to deliver.

The customer service is shocking and very unresponsive they said several weeks ago in the one reply I did get they would do the order again....I chased and still nothing ...

DO NOT USE THIS COMPANY , YOU ARE WASTING YOUR MONEY !

I was charged $30 for shipping alone, to ship a few pillowcases that maybe weighed a pound.Products are just OKAY. That’s not okay to do to your customers

This is a terrible company to do business with!! I ordered a personalized sketch pad on August 5th (and my card was charged for the item, shipping, and shipping insurance that I didn't ask for on August 6th) and on September 24th I STILL DON'T HAVE IT! They have given me every nonsense excuse in the book, blaming it on whatever they can think of. After over 2 months, it finally shows a shipping label has been created 13 DAYS AGO but that the post office is STILL WAITING FOR THE ITEM! I have written to them countless times and its one excuse after another.

Boo! I ordered a customized pillow and insert on June 5th. The insert was cancelled due to inventory problems and I finally received the pillow today August 1st. This was a gift and I am so disappointed - will not order from them again.

Both lanterns arrived broken. It took about a month to even receive my order. I have contacted customer service and was told they would send replacement lanterns, but have now been told those products are on back order. It is ashame because I’ve ordered these as wedding and anniversary gifts in the past with no issues. I hope they can make it right eventually with my order.

We just love our personalized cutting Board. Their service is Excellent. Qualtry craftsmanship is beautiful and unique. We brought Qualtry personalized cutting Board for our Anniversary. We just can't say enough it's
so Magnificent ! Thank You! James & Edna From The Bronx

I ordered via wag jag a personalized cutting board approximately 2 months ago. They took my money and I have NO product. I’ve tried and devoted hours trying the online chat, but I get a limited reply or none at all. I am Canadian, and for me to call their number would cost more than the product. I’m starting to believe that this company is a scam. Will NEVER order from Qualtry and will DEFINITELY NOT RECOMMEND this site.

I am very disappointed. I ordered a wood postcard for my husband for father's day on June 5th and it stated that I would receive it in time for father's day. It showed up 3 days past father's day and it wasn't done correctly. I put our saying on it and followed it up with a ❤️. The website didn't kick it out and no where on that page does it state it won't accept imojis. Instead of putting the ❤️ they put a ? On it. They never reached out to me stating that they couldn't do the ❤️. Once I finally received my item late I contacted qualtry about their mistake. Instead of offering to fix it or refund it they told me it's my fault because they don't do imojis and their site doesn't say they do so they won't fix it but they will give me a discount on something else. What a joke. Very poor quality control and customer satisfaction

Horrible service. Charge you a premium for shipping then send it via the slowest way possible. They then send this LAME response to inquiries.

"We are currently seeing an influx of orders, while also needing to maintain a limited staff due to the pandemic rules. This has put our production teams behind a little. All couriers are also affected as they needed to take extra time to ensure packages are well disinfected prior to delivery."

I purchased a groupon deal that was essentially unredeemable. The 'REDEEM ONLINE" option never appeared anywhere in "MY STUFF" and I bounced back and forth between that page and the deal page. When I went to the online chat I posted my email address and asked how to find the redemption code. No one ever came on to the "chat" nor did they respond via email. Today, two days later, I went back to "chat" and re-entered my situation. After more than 30 minutes, and answer appeared... someone had merely cut and pasted the groupon instructions I'd already been unsuccessful with. I asked for more specifics and was ignored. I traded in the deal for credit. Bad service.

I gave them a shot because I bought a Groupon for 4 luggage tags. Got them personalized and get to check out to find they charged me TWENTY FIVE dollars in shipping for a small envelope with four luggage tags. I was already invested with the Groupon so I paid. Took OVER A MONTH to arrive and one tag was missing top initial. Customer service refused to take a return and had the audacity to tell me to get a new one (which they would cover) but pay for shipping again.

SCAM!! Never do business with them. Terrible company who does not stand by their product and looks for ways to make money from customers by overcharging for shipping.

Very disappointed. Customer service terrible. Complained because I received a personalized baby blanket and the name was not legible, also in the wrong color. Not willing to return or refund. Will not deal with them again.

Great product, if you get it. It has taken me almost two months and I still haven't received my complete order. I have to keep contacting them and they will NEVER answer phone or call you back. Very frustrating. I ordered 6 items and only have 5 so far. They did send an email back returning the "phone call," but it was from a "no response" email address. Very frustrating. I do not see future business with them and would not recommend them either, which is a shame because they have nice products.

The winter hats were decent but this company screws you on shipping. I had 10 hats shipped to me and they charged me $97 USD!!! This should have cost maybe $20. They claim to charge per item but send them all in the same package. It’s obviously the way they mark up their pricing and make more money but I feel it’s completely dishonest on their part. They make you feel that you are getting a deal and then screw you on shipping. Beware!

Wish I could write this review with a big fat ZERO star, but you have to give one star in order to review. This company took my order and my money and never shipped my item. It was a Christmas present-too late now. I spent hours trying to get hold of them, no one ever answers. Their online "customer service" is a farce. It's either always OFFLINE or if you can get in you are always next (for 3 hours one day.) I purchased through Groupon, which I will no longer use because of these type issues.