Before your most recent update to your app I had 3800 points something happened and now I have 300 and no history I know you're closing down but I was hoping to cash them in
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Communication needs to improve with the restaurants. Was marked as a no show when in fact we had called the restaurant to let them know we would be 10 minutes late because of traffic delays. This was... See more
I've used Quandoo to book several restaurants. Each booking and review earns you points. But Quandoo stands out because they give back with promotional points and if you need to get in touch they are... See more
Good professional service from Egor himself and has been our accounts manager now for some time. Responds quickly to any problems and issues and aims to fix them all for us. Thanks Egor :-) Mr M D... See more
Company details
Written by the company
Quandoo is a restaurant technology and reservations platform supplying over 17000 restaurants with bookings, table management, payment and EPOS solutions. These solutions enable restaurants to connect better with new and existing customers and to simplify & boost your daily business.
Contact info
10 York Rd, SE1 7ND, London, United Kingdom
- support.uk@quandoo.com
- quandoo.co.uk
3.4
Average
265 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sarah was very friendly and helpful
Sarah was very friendly and helpful. Took time and explained about the service. She even gave me a follow up call to check out how things going.
22 February 2024
Unprompted review
exceptional service
I just wanted to extend my sincere thanks for the exceptional service provided. your responsiveness especially Tima's has been truly remarkable. your quick and efficient handling of emails is greatly appreciated.
Thank you.
Buddhika
Roseate House London Team
7 March 2024
Unprompted review
Really had pleasant customer service
Really had pleasant customer service
Fatima was lovely and very helpful.
Thank you
6 March 2024
Unprompted review
Great Service
Great Service. Account Manager Egor is extremely helpful.
29 February 2024
Unprompted review
Sarah was extremely helpful &…
Sarah was extremely helpful & courteous. She understands & explains everything with ease. I wish her best of luck .
28 February 2024
Unprompted review
Very helpful
Very helpful, helped with my query very efficiiand promptly.
22 February 2024
Unprompted review
Excellent experience with Sarah today
Excellent experience with Sarah today. Calm, professional and very polite service. Would highly recommend!
22 February 2024
Unprompted review
the staff very friendly and helpful
22 February 2024
Unprompted review
Tima, the operator was super helpful.
The system is not that easy for me.
Tima, my operator, was very helpful and sorted the problem I had with last booking slots for me.
21 February 2024
Unprompted review
Eago is always very helpful and…
Eago is always very helpful and provides superb support to me.
20 February 2024
Unprompted review
Best booking system so by far
Best booking system so by far. Very great and quick service anytime call business call Centre.
TIMA, Connor great customers service.
So appreciate for all help to grove my business.
Thanks very much again for great service.
20 February 2024
Unprompted review
It's a good easy-to-use system and the…
It's a good easy-to-use system and the customer service is quick. very good for the price compared to the other competitors. the only reason it's not 5 stars is the inability to change and move my seating plan myself, I have to send in photos of it which can get quite annoying. However great system otherwise!
17 February 2024
Unprompted review
Sarah has great ability twith her job
Sarah has great ability with her job
She was very helpful
15 February 2024
Unprompted review
My overall experience by using this…
My overall experience by using this software is very positive. Highly recommended.
15 February 2024
Unprompted review
We work with Quandoo booking platform…
We work with Quandoo booking platform last two years and we found that this is the best platform.
14 February 2024
Unprompted review
Excellent service from Egor Rankin
Excellent service from Egor Rankin. Very polite and helpful!
7 February 2024
Unprompted review
Helpful
The CS operative was able to help me with all of my questions.
13 February 2024
Unprompted review
Never disappointed
Every time I call my account manager Egor is always available never let me down . Never met in person but is like talking to an old friend. 10 out of 10 Egor 🙏🙏
13 February 2024
Unprompted review
Booked a restaurant and told several…
Booked a restaurant and told several times had a booking and don't forget.
Turned up and they had lost out booking and blamed Quandoo. Had to go away.
Night ruined. Disaster.
Beware ---- being told you have a booking doesn't mean you have
10 February 2024
Unprompted review
Quandoo is a great tool to secure extra…
Quandoo is a great tool to secure extra bookings for our little restaurant. The staff is always available and they helped a lot to setup the website and widgets. So far so good.
Thanks Igor.
9 February 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.