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Q-Book over all is the best system iv worked with, the staff are amazing, really know what they are doing and are always very polite and professional. I think value for money is good and would recomme... See more
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We joined Q-book for our online booking system - it has been life-changing - we went from manually adding/changing bookings.. Now we have so much more time to put into other areas of the business!... See more
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Nothing ever seems to phase this Team. Kate, Jonathon, Sophie, Amy and others, extremely helpful, always ready to help, nothing is a problem and they do solve problems very quickly. Makes a very pleas... See more
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Company details
Written by the company
OUR WORLD CLASS CHANNEL MANAGER We're about to introduce you to your new BFF - Q-Book Premium's Channel Manager. This baby is a game-changer! Say goodbye to the headache of managing rates and availability across multiple platforms. With our real-time diary, Q-Book, you can manage it all in one beautifully designed place. ONLINE BOOKING SYSTEM FOR HOTELS, B&B, APARTMENTS, COTTAGES, CAMPING PITCHES & CARAVANS.
Contact info
14 Bury New Road, BL2 6QB, Radcliffe, United Kingdom
- 01204 373710
- queensboroughgroup.co.uk
4.8
Excellent
204 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Jane was really helpful and…
Jane was really helpful and knowledgeable. She knew exactly what i meant and what i needed her to do and answered my (millions of) questions with ease.
Thanks for getting us set up and for the continued support! Q Book have a great team and it is affordable for small businesses.
10 May 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Kirsten!
Thank you so much for your review and lovely feedback about Jane. We are so lucky to have Jane as part of our Q-Book entourage. She has massive knowledge of all things Q-Book and connectivity and is an all round good egg! Q-Book wouldn't be the same without her - what a top lass! We are privileged to provide Q-Book to both of your businesses and we hope to do so for many years to come. We are absolutely thrilled to see your direct, commission-free booking statistics. You go, girl! We can see that direct bookings for this year - have skyrocketed. You are getting more organic bookings via your website than via OTA big boys. Meaning, that you don't have to fork out on commission fees and only use third parties to fill in the gaps - awesome job! With every year that passes, we'll help to increase direct bookings with the help of our friendly staff and intuitive Q-Book technology. We notice that you haven't implemented some of our latest features, so we'll send some information over to give you a helping hand. Each new feature is completely free of charge to use, takes moments to set up and is designed to increase commission-free revenue for you! We'll be in touch soon with some details. In the meantime, thank you very much for your review. Happy Q-Booking and BIG LOVE from Team QB X
Brilliant company to work with
Brilliant company to work with - staff are so helpful and have sorted any problem we have quickly without fuss! We have been with them just over a year now and would 100% recommend them as a channel manager.
2 May 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Donna! Thank you so much for your lovely review - much appreciated :) A year already!? That time has gone by so quickly. As the old saying goes - time flies when you're having fun :) And what a great year it has been. Your calendar is chock-a-block with bookings - which is so pleasing to see. The thing that makes us super giddy is the fact that the majority of your bookings are direct! Wahoo! You are in such a fortunate position that you have you don't solely have to rely on OTA big boys. Your success matters to us and we are so happy for you. With a little help from Q-Book, we'll help you to increase direct bookings even more so. We have lots of experience when it comes to incentivising direct bookers and we'll guide you to optimise Q-Book so that it's working hard for you and your business. Based on your fabulous reviews, it seems you have got everything covered ;) Your positive reviews attract bookers which turn into more bookings which turn into repeat bookings - it's a great cycle. We'll work with you to keep increasing your figures year after year and to make sure you get the very most out of our support. Again, thank you so much for your kind words, they really do mean the world to us. Happy Q-Booking and BIG LOVE from Team QB :) X
Another great help from Queensborough
Paul was so friendly and extremely helpful. I felt he really cared that I had all knowledge to hand, for growing and promoting my business.
I would highly recommend Queensborough. This is our 4th year using them and nothing is too much bother for them.
30 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Jane.
Thank you so much for your review :)
We appreciate your kind words about Paul - he's a good egg!
He genuinely cares about the success of your business, as do the rest of the team here at Q-Book.
We're glad you are reaping the benefits of their friendly expertise and knowledge.
We got you!
You've had a great four years.
With every year that passes, things get better and better - especially on the direct bookings front.
A sure way to get the Q-Book team giddy!
We can see that you have worked exceptionally hard to generate the results you have - hats off to you :) Of course, the fact that your property is absolutely lovely plays a huge part in your success.
As you know, we're always happy to help you to make the most of your account. Keep your eyes peeled! We have lots of new features on the way.
Each is designed with the sole intention of maximising revenue, filling rooms and generally making life easy for you :) As time goes on, we're sure that OTA bookings will transform into repeat, direct revenue and that Blamridge House will continue to go from strength to strength.
Reach out whenever you need us or if you would like a friendly chat - it's good to connect. Good luck with the rest of the season. We'll look forward to catching up with you soon. Happy Q-Booking BIG LOVE from team QB. X
Professional, helpful and a great booking system
We have been dealing with the Queensborough Group for around eight years, when we used their booking engine for our previous guest accommodation and we decided to continue with their services for The Roost. They are brilliant to be with, always very helpful and the booking engine is so easy to use. Love the fact that you can speak with a person if you have a problem or if out of hours, send a message through the ticket system. Jon is fantastic - if I ever have an issue, he always resolves it! The rest of the team, including Sophie are lovely to deal with too. If you are looking for an efficient booking system, look no further than QBook :) :)
25 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Claire. Thank you so much for your lovely review - it's so kind of you! Your feedback means the world to us :)
We especially appreciate the kind comments about both Jon and Sophie. We are super lucky to have such passionate members of staff who genuinely care about the success of your business - we're feeling the love!
You can't beat support from actual humans. It's getting rarer and rarer in this day and age; it's so nice to know that our customers appreciate it :)
We are all delighted to see how well your new venture, The Roost Retreat, has taken off.
It's hard to start from scratch. But, you are absolutely smashing it! Well done! Already, bookings are trickling through onto Q-Book. Wahoo! Our next mission is to do all that we can to start encouraging direct, commission-free bookings via your website.
Q-Book is loaded with lots of tools to incentivise direct bookings. You'll have the support of our Q-Book team to implement some of our latest hacks.
For instance, our Rate Comparison Tool, Stay and Save prompts and many more. We have a few tricks up our sleeve (that we'll launch soon) all designed to boost bookings. We'll talk to you about promos, targeting new audiences, converting OTA bookers into repeat direct bookers and many more useful tips./ We'll be in touch soon with some helpful information for you :) In the meantime, thank you again for your lovely review. Have a smashing season and BIG LOVE from Team QB :) x
Queensborough (Q books)
Queensborough (Q books) we have found to be efficient and speedy in all our dealings with them.
The booking system is user friendly and easy to use.
22 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Damon! Thank you so much for leaving us a review - much appreciated :) It marks just over two years since you took over The Coast Yard. Where has that time gone!? It's flown!
Since taking over, we have enjoyed working with both you and Celia at your B&B and, more recently, your lovely lodges :) It's such a pleasure to look after not one but two of your properties - thanks for putting your trust in us :) We look forward to creating a new website for you in the upcoming weeks for The Coast Yard.
Once you have picked a design you like, we'll build it with your content and link in the features you discussed with Paul - Rate Comparison tool, Booking Page Stay and Save etc.
Each feature increases direct, commission-free online bookings for your property - our favourite kind of bookings :)
As you know from your other property, you'll have access to a Website Editor, which means you can update your text, videos, pictures and content on your website 24/7.
You'll have the freedom to make updates whenever you like.
Instead of relying on a website host ( no disrespect) that might not have time to update as and when the inspiration flows, you can edit to heart's content - any time of day, 365.
The editor is straightforward to use ( as you know). However, should you ever need help, we're only a phone call away. It means that you have one point of contact for two businesses and everything Online Booking/Channel Manager and Website/Email related - easy! Anyway. Katie will be in touch to discuss the design options. In the meantime, thank you again for your lovely review - it means the world to us. Have a fantastic season. Happy Q-Booking and BIG LOVE from Team QB X
Superb Customer Service Always!
I have been with Queensborough Group for 5 years, my experience with the team and also the web site that is created by them is first class, easy t use and navigate and looks stunning. The customer service team is by far the very best, I have called many times for various reasons and every time I have enjoyed there easy expertise and no fuss approach to my sometimes foggy understanding, and they are beyond helpful and so relaxed to deal with. Thank yo so much to Jonathon and Amy who are a pleasure to talk with and always sort my issues with such ease and knowledge.
23 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hi Donna. Thank you so much for putting together such a lovely review! We appreciate it so much. We are extremely lucky to have Amy and Jonathan work for team Q-Book. As you can see from other reviews, they are firm favourites amongst our Q-Bookers and genuinely go the extra mile to help our customers and their businesses strive. They have both worked for Q-Book for many years and understand the product inside out, whilst having amazing customer service skills to help you execute all the Q-Book tools available. We have seen your beautiful property and website go from strength to strength and, in turn, reaping the truly deserved reward that is commission-free online bookings. Nowadays, it's difficult to generate organic revenue. You have to work hard on your website, it's content and marketing strategy. We are delighted that you are doing so well. With help from both Amy and Jonathan, you have seen an increase in direct revenue, but, let's not forget the fact that your place is absolutely stunning - who wouldn't want to stay here?! All the team look forward to many more years working with each other. Keep your eye out for new features; we have lots on the way :) Thanks again for your kind words. Happy Q-Booking and BIG LOVE from Team QB. X
Quick and efficient
Jonathon is always so quick and efficient and helpful.
22 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Richard.
Thank you so much for taking the time to leave us a review - we really appreciate it! Jon is very good at what he does! He is a whizz when it comes to all things Q-Book. Put it this way - we know how lucky we are to have him on board.
He takes amazingly good care of our Q-Bookers. Jon is not alone - we are blessed with a great team. Each member brings something to the table :) We'll pass on your kind comments to Jon. Since you guys have taken over the Penbontbren Hotel, we can see that direct bookings have skyrocketed! Whatever you are doing, you are doing something right! Mainly contributed by your beautiful accommodation selling itself. And, hopefully, a small part is Q-Book's intuitive software packed with tools to help convert lookers into bookers. All-in-all, incentivising guests to book directly so you can reap the rewards of commission-free direct revenue :) We also have the pleasure of looking after your other property, Yffermdy Cottage - equally lovely.
You'll be pleased to know we have just updated our Q-Book self-catering widgets, designed to highlight minimum stays and arrival/departure days that improve the overall end-user experience. We'll send some info on lots of other bits and bats we've been up to in the background. Watch this space! For now, thank you once more for your review. Happy Q-Booking and BIG LOVE from Team QB :) X
Professional, helpful, friendly bunch of people who genuinely care
I discovered Queesnborough when I was working for a hotel in the Lake district in 2008. I was sourcing an extranet booking platform for them and stumbled across them in my internet searching. I was so impressed with the system and the staff that when my husband and I bought a business on the Isle of Skye the very first thing we did was register with Queensborough. 15 years later and now over on the East coast I can honestly say Queensborough is genuinely a superb business to work with. They are the friendliest bunch of people you could ever wish to meet. Queries are answered and dealt with very quickly. Help is in abundance - and when you get past a certain age technology isn't always as easy to grasp as it once was but these guys are incredibly patient and supportive with anything you need to know. Many of my friends who are in hospitality joined Queensborough as a result of our recommendation and I know they found them as professional and helpful as I have over the years. Can't recommend them enough!
21 April 2023
Unprompted review
Reply from Queensborough Group (Q-Book)
Hi Julie.
Thank you SO Much for such a lovely review - it's very kind of you.
In the sixteen years we have known you at your various locations, we have always found you to be such a lovely lady.
All our team enjoys speaking to you and helping you with Q-Book and your website.
You can always call for a chinwag - it's great to hear from you.
Fire up the kettle and give us a buzz :) Technology can be tricky to grasp.
However, we think you are doing a cracking job and hats off!
Techy stuff is constantly changing in this industry.
We also have to regularly learn new bits and bats to remain up to date in this evolving industry; we're only too happy to help you along the way and pass on our pearls of wisdom.
We cannot begin to thank you enough for all the recommendations you have sent over the years. You're an ambassador for the Queensborough Group - we genuinely appreciate that so much.
It's extremely rewarding to receive a call from somebody who doesn't know us from Adam but wants to go head with Q-Book because you've already done the groundwork for us. Moving to a new online booking system can be daunting so thanks for doing our job for us haha! We should get you on commission! Anyway, thanks for everything and thank you for allowing us to look after you and your bookings over the years...here's to sixteen more ;) Have a fabulous season. Happy Q-Booking and BIG LOVE om Team QB :) X
Excellent.
We have used Queensborough as our channel manager for over seven years now. In that time if we have ever needed to know something their staff have ALWAYS been able to help and get us sorted very quickly. They are also constantly looking at ways to improve the software and to keep it all very user friendly. We have recently had dealings with both Jane and Jonathan who both really know their stuff and have sorted things out for us very quickly and professionally and at the same time taking the time to fully explain how to use their software for our full benefit.
19 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Craig :)
Thank you so much for your review - we appreciate your kind words about Q-Book and our staff.
Both Jane and Jon are firm favourites among many of our customers. They are both integral to the frontline support that we offer to our Q-Bookers.
They each have a wealth of industry knowledge, massive expertise in Q-Book and OTA connectivity and probably most importantly - are the loveliest bunch of people you could ever wish to meet - we are so lucky to have them :) In the seven years you have been with us (where has the time gone?), we have seen your property go from strength to strength! Whatever you are doing at Dalegarth House, you're doing something right! Hopefully, Q-Book plays a small part in your success.
Already, you have implemented many of our new features, each designed to increase direct, commission-free revenue for your property.
We see the Rate Comparison widget on your website and promotions in place, designed to incentivise direct bookers and keep unnecessary OTA commissions at bay!
A glowing example of how to optimise Q-Book. Whoop! As you'll know from speaking with Jane, we are nearly ready to launch Dynamic Pricing. DP is where your prices will go up and down based on your parameters and target occupancy - automatically, without lifting a finger. Quiet - prices go down. Busy, prices go up - based on your minimum/maximum price; to seamlessly fill rooms and to maximise revenue potential.
You're going to love it!
We'll be in touch very soon about it.
For now, thank you very much once again for your lovely review. Your kind words genuinely mean the world to us. BIG LOVE and Happy Q-Booking from Team QB X
Always very helpful and friendly and…
Always very helpful and friendly and knowledgeable. I cant fault their customer service.
19 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hi There! Thank you so much for your review - much appreciated :) We are super pleased to read your kind words about our customer service. We are lucky to have staff working here that have been part of the team for twenty years and above - lifers! Our staff have amazing product knowledge, know their way around Q-Book with their eyes closed and are the friendliest bunch of people you could ever meet! We are so lucky to have a great team of good eggs! Thanks for your feedback. We are delighted that you recognise their efforts :)
Usually, we like to respond to our reviews individually. However, in this case, as we are unsure who you are (sorry it just says 'guest' on your review), we apologise this response isnt personal to you, your property and your direct booking success! However, all we can say, is that we are always here for you if you need us. Just pick up the phone and call in for a friendly chat. We wish you all the very best for the season and beyond. Thank you for your business. Happy Q-Booking and BIG LOVE from Team QB :) X
I can say with no hesitation whatsoever…
I can say with no hesitation whatsoever that I recommend q-book as a booking system. We have used them for 22 years! We did stray the once to Little Hotelier but made a quick return when we realised our mistake!
The q-book staff are always there if you need them (not that we do as it is so intuitive and reliable). We do not use stripe and we don't have a website etc. with them as we originally bought our first B&B from a couple who are web developers and have stayed with them ever since! However, if we were taking over today I think it would probably be ideal.
Q-book are constantly introducing new features in pace with new innovations and market developments and respond positively to future suggestions. They integrate seamlessly with booking.com, expedia, airB&B and a whole lot more, although you can not block dates off with expedia as you can with booking.com.
18 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Helen.
Thank you so much for your review - we appreciate it.
22 years?!
Wow!
You're practically part of the furniture, ha.
We remember when you nearly departed Q-Book :( We get it!
It's good to keep your eyes open to other options.
Ultimately, you rely on this software to generate revenue for your business. It's got to be bob on!
We were delighted that you came back home!
As you have come to know, we are always tinkering with Q-Book to provide the most intuitive version yet.
Our industry is constantly evolving.
At Q-Book HQ, we're both provocative and reactive to whatever it throws at us.
Recently, we've introduced our Rate Comparison Widget, Stay and Save Prompts and, we're just about to launch Dynamic Pricing.
Sneak Peek. Dynamic Pricing is where your price changes automatically based on your target occupancy with your preferred parameters. It's designed to fill rooms automatically without lifting a finger. A real game-changer!
You'll love it.
We'll be in touch with more info when the time is right.
You can be sure we'll help you make the best of it :) Thank you again for your fabulous review. Happy Q-Booking old friend!
BIG LOVE from Team QB :) X
Editing website
Sophie understood what was needed, and got on and did it without fuss or or hassle.
A great service. Thank you.
4 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Nigel. Thank you so much for your review and kind words about Sophie - muchly appreciated - we'll pass on your feedback to her :) We don't usually update external websites. However, we didn't want you to miss the opportunity to use our Rate Comparison Widget, so we're happy to help!
It does what it says on the tin! It simply compares rates from your website against OTA prices. Its design is thoughtful and meticulous to advise browsers that by booking directly, they are guaranteed a better price (as many are unaware that is the case!) Everybody wins! Guests get a great price. You get a commission-free booking - what's not love - we're all laughing! Moreover, guests who have made a saving feel compelled to leave a great review. Positive reviews encourage more bookings and help to target new audiences. Wahoo! We'll keep an eye on your account and see how well it's doing for you - we can only expect good things!
We'll arrange for some example website demos to be sent to you so you can see what we can offer. No pressure, but it's worth a nosey and good to know that you can speak to the same team about both Q-Book and website stuff. More info on the way :) Also! Keep your eyes peeled for our Dynamic Pricing - it's due to drop very soon. Thanks again for the review -you are a star! Happy Q-Booking and BIG LOVE from Team QB :) XX
Very friendly and efficient
Never have to wait long for the phone to be answered.
Agents are always very helpful and resolve my queries quickly.
I would highly recommend Queensborough
3 April 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Ishbel.
Thank you so much for your review - it's super kind of you!
We'd like to take this opportunity to wish you a happy retirement from the team at QB. Yes! It's finally time to hang up those hospitality boots for good! No more early mornings, late check-in's and breakfast in masses - just time to relax! We cannot begin to thank you enough for trusting us to look after your bookings for Sinclair House over the last twelve years.
A lot has changed in the years gone by. Especially where technology is concerned. Gone are the days when a vacancy sign could do all the hard work! Thank you for adapting with us and trusting our foresight to send commission-free bookings to your business. You have been receptive to Q-Book updates; it has been a delight to help you to optimise Q-Book.
As you quite kindly state, we offer excellent telephone support where our customers are looked after by friendly humans. We know the value of being able to speak to a real-life human. Nobody wants to speak to a chatbot, especially when they need help. We'll continue to do what we do best - be super friendly and accessible to all our customers when they need it! Anyway, thank you very much for your business, loyalty and support over the years. It truly means the world to us and it's been a pleasure to have you as our customer. Take care. BIG LOVE from Team QB :) X
Amazing
Amazing! The team have been so fantastic as we have moved from one booking system to another. They have been brilliant. Thank you so much.
22 March 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya! Thank you so much for leaving the Q-Book team a review - we all super appreciate it :) We often find that most people are nervous about moving booking systems. However, with a sprinkle of tech wizardry, training and friendly support from the Q-Book gang, it is a walk in the park.
Easily, we can import your bookings, removing the time and stress of adding them manually.
And, more importantly, removing errors and vulnerabilities. A simple migration over to your new BFF, Q-Book.
We're astonished at how many accommodation providers remain unhappy instead of making the switch!
You spend oodles of your time within your reservation software; shouldn't it be everything you need and more? Yes, it should! Anyway, you're here now and that's all that matters. You'll soon learn that we are constantly dropping new tech that will drive commission-free direct bookings to your website, our utmost priority! We look forward to seeing your bookings flood your Q-Book diary. If you need anything, we are always a quick phone call away. One of our helpful humans will be only too happy to give you a hand. In the meantime, thanks again for your review. Happy Q-Booking and BIG LOVE from Team QB :) X
Excellent assistance from Sophie as…
Excellent assistance from Sophie as always. Very helpful and keen to try and help move our business forward.
20 March 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya David :) Thank you SO much for leaving a review - much appreciated! We are delighted that Sophie ran through your account and suggested Q-Book's latest features to future-proof direct bookings. Setting up the Stay and Save prompt has already proven to be a massive success for you. The Stay and Save is that extra encouragement to prevent customer drop-offs by securing direct commission-free bookings - our favourite kind ( and no doubt yours too)! Can we say how refreshing it is to see how well your property is doing without relying on OTA giants! You guys must be doing something right.
Your bookings are completely organic. In this day and age, this is no easy task!! Well done :) Hopefully, Q-Book plays a small part in your success. Year-on-year, that figure is growing - we are delighted for you. Your success matters to us! You can rest assured that we are constantly making improvements to ensure Q-Book is feature-rich, promoting as many commission-free bookings as possible for you. While we have you, we'd like to thank you for sticking with Q-Book over the last fourteen years. Your business, loyalty and support means the world to us! Here's to fourteen more years - if you'll have us! Thanks again for your kind words. Happy Q-Booking and BIG LOVE from Team QB X
I spoke with Sophie today and she was…
I spoke with Sophie today and she was extremely helpful. My queries were dealt with efficiently and quickly. Thank you for your time.
13 March 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Hazel! Thank you for taking the time to leave us a review - it's so very kind of you :) Sophie was only too happy to help you, as would any other member of the Q-Book team. As you know, you can pick up the phone any time you like for any Q-Book help you may need. Or, if you want a friendly chinwag - you know where we are. We have thoroughly enjoyed looking after bookings for Two Stones over the last five years and hope to continue to do so for many more to come - if you'll have us, of course ;) We can see over the years you have been with us, your direct, commission-free booking revenue has increased year-on-year without fail!
Your stats are so pleasing for us to see!! You guys are obviously doing something right; if Q-Book plays a small part in your success - then that's amazing :) With the recent release of some pretty game-changing direct booking boosting features - we can only project a great season and beyond. You are already making excellent use of our Rate Comparison Tool. Whoop! However, we'd be keen to spend more time with you to demonstrate how we can help further, to send direct bookings to you! Keep your eyes peeled for a new batch of features due to drop soon. Sneak peek! We'll be launching Dynamic Pricing, where you can automate price changes based on parameters surrounding your target occupancy that you control, with a minimum/max room price which fluctuates based on room volume. In a nutshell, Q-Book will work hard to fill your rooms and maximise your revenue potential - it won't be long! Eeek! Anyway, thank you again for your lovely review :) In the meantime, BIG LOVE & Happy Q-Booking from Team QB :) X
Always very helpful staff.
Always very helpful staff, happy to listen and advise. Constantly upgrading making the admin even easier. Well done Queensborough Group - keep it up!
12 March 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hi there :) Thank you so much for your review and kind words - we really appreciate it! As we can't see your name, we apologise that this response isn't specific to your property and your success! We usually send a personal reply when you have so kindly taken the time to leave a review. All we can say is that we are always tinkering behind the scenes to make Q-Book more streamlined to make your day-to-day stuff easier! We believe that too much time spent on the admin side, even though a necessary evil, can be a bit of a drag! We would much rather you automate mundane processes - payments, email communication, reports, housekeeping etc. so that you can focus on what you do best - giving your guests a truly unforgettable experience. Happy guests leave amazing reviews, which, in turn, entices new bookings! Long may the cycle continue. Anyway, we have plenty of new features on the way and we'll be in touch soon with more information. In the meantime, thanks again for your review. Happy Q-Booking and BIG LOVE from Team QB :) x
Highly Recommend
We use Queensborough Group to manage our guest house booking system and website. They are always so helpful and the platform is easy to navigate.
I had a great telephone appointment with Paul today, he showed me some very useful tools which can help drive bookings, which I have already implemented.
Highly recommend!
Debbie , Bentley Lodge, Torquay
8 March 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Debbie. Thank you so much for your review. It's so kind of you! We appreciate it. We love working with you and the beautiful Bentley Lodge and hope to do so for many more years to come - if you'll have us ;) We're glad you found your chat with Paul useful and that you implemented some of Q-Book's latest offerings. We can see you've activated the Custom Colour Labels - a game-changer when you want to highlight certain things on the calendar.
Creating trigger points creates markers on your bookings so you have a visual, colour-coded display of what's what.
For instance, breakfast and dietary requirements are colour-coded to help you to be alert and organised (not that you need any help in that department)! Your guests will be super impressed! Happy guests publish brilliant reviews. Whoop! Due to economic factors, we understand that the hospitality industry is quieter than usual. It's tough out there! Now more than ever, we are hard at work, designing lots of new technology to encourage direct, commission-free revenue for your business. We got you! Your success matters to us. We genuinely get giddy when we see great statistics for our customers. We're releasing new features soon that will help your guest house go from strength to strength- watch this space! In the meantime, thank you for your lovely review - it genuinely means the world to us. Happy Q-Booking and BIG LOVE from Team QB :) X
Paul was extremely helpful and patient…
Paul was extremely helpful and patient with all the changes that I required on his suggestion. He spent 45 minutes with me and I am very happy with the updates and general advice. Thank you Paul at Q-Book.
1 March 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hi Lynn, Thank you so much for leaving us a review - it's so kind of you :) This year marks twelve years of the Tumbling Weir Hotel & Restaurant and the Q-Book crew working side by side!
Can you believe it?
The time flies when you're having fun and generating direct, commission-free online bookings, to which there have been many, we are delighted to say!
With every year that passes, this figure is increasing and will no doubt continue to do so this year and beyond.
Now that you have implemented some of Paul's suggestions, you can expect some good things in the form of commission-free bookings heading your way!
Thank you, especially for your kind words about Paul - we'll pass your feedback to him.
Paul genuinely gets giddy when it comes to demonstrating Q-Book's latest features!
Even more so when our updates promote direct, commission-free online bookings -everybody's favourite kind; to naturally reduce OTA dependency.
Paul thrives off giving advice that truly does make a difference to your business. Paul and all the team at Q-Book have got your back!
Your success matters to us :) Please keep your eyes peeled for more game-changing features to ensure you optimise Q-Book to its full potential. As always, if you need a hand implementing any of our new stuff - we'll always be on the other end of the phone, ready to help you. Thank you again for your lovely review. Happy Q-Booking and BIG LOVE from Team QB :) X
Excellent company
We have used this company for a few years. The service is excellent - friendly, efficient staff who take the stress out of managing our central diary and website for our business. Excellent communication and reliable information. Sophie has been such a help to us, we can't recommend this company enough as they have taken a lot of stress out of the technical side of our business.
1 March 2024
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Mark (and Emma) :) Thanks so much for your review - it's so kind of you!
Not only have we had the pleasure of looking after The Coach House over the last four years, but in addition, we're delighted to look after your latest venture, The River Studio - thanks for putting your faith in us :) We're so glad to read that we have been able to help take the stress out of the online side of things for your businesses.
Our next step is to help your business thrive and optimise Q-Book to its full potential!
You've probably seen some of our latest updates doing the rounds.
We understand that you are busy and can see that you haven't implemented our latest tech as yet.
When you have a spare moment ( a rare opportunity, no doubt,) head to Q-Book and have a quick toot at our 'Increase Direct Bookings' hub.
From here, you'll find a wealth of hints, tips and software that you can implement quickly - all designed to prevent guest drops off and to incentivise guests to book directly and not sleepwalk onto other booking platforms.
Please have a nosey and see what you think :) If you need a run-through or a quick chat about anything, you know where we are :)
Each feature is designed thoughtfully to help you reduce OTA dependency, keep hold of total booking values and keep the sting of unnecessary ouchy commission fees to an absolute bare minimum. What's not to love eh!?
In the meantime, thank you once again for your lovely review. We'll be sure to pass on your kind comments to Sophie. Happy Q-Booking & BIG LOVE from Team QB :) X
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