Queensmith Reviews 1,643

Fantastic service from start to finish. I walked into one of the stores after researching online without an appointment and got lucky with a cancellation.

Being able to pick the ring style, metal, and diamonds all in a short session where everything was explained was great. Thank you so much to their Gemologist Lexia for that experience + for showing me around where the rings were actually made.

The staff were really friendly and patient when designing the ring and gave good advice. They explained the process really well. They gave me a workshop tour which was cool too. My partner was SO happy with the ring. Can't recommend queensmith enough to be honest

The experience was perfect from start to finish. From the first email contact to the day I went to pick up the ring, they very kindly showed me the manufacturing process and how it was made.
They answered all my questions at any time and fulfilled everything we had discussed.
They always responded promptly to my messages.
I recommend them without hesitation.

Super helpful from start to finish , would highly recommend.
Made the whole process stress free and enjoyable .

Our time with Queensmith was absolutely lovely. They were patient, thoughtful and listened to our needs the whole time. We worked with Anil for most of our journey and despite us taking ages to make our final pick he stayed with us and welcomed us back with kindness and offered his knowledge thoughout. We knew we were in good hands at Queensmith and we could see this was the place we wanted to pick our forever diamond from. We were also helped by Joanna who was so kind and answered all of our questions!

I am so happy that we chose Queensmith and will get to see them once a year for servicing because they are so friendly, so warm and so knowledgeable! I would recommend Queensmith to any friends who are looking to buy their wedding rings and engagement rings in London. Especially if they want quality Lab Grown diamonds, which is what I went with and its absolutely stunning!
Thank you for giving us so an incredible experience Queensmith, Anil, Joanna, ss well as Beth and Eve who took care of us via email correspondence. Everyone was splendid and cares about what they do.

A truly delightful experience from start to finish. The staff at Queensmith are friendly, professional and clear. They really help demystify the process of buying a treasured item so you feel you are in good hands and getting great value.

Big thanks to Giulio B. who helped us discover blue diamonds and craft a special ring. He took what we told him and made it into an amazing ring. Ready two weeks early as well. Merry Christmas, Giulio! Thank you!

Super helpful customer service! I got a placeholder ring and then designed one with my fiancee. All the staff were friendly responsive and the process was great. Ended up with her dream ring.

Would 100% recommend

Great service, I really enjoyed my experience shopping for my wedding ring here.

From the first visit to collection, there’s not much more you can ask for. Queensmith hold value for its professionalism and customer care.

Don’t sleep on their lab grown.

Amazing service tailored to your individual needs. Quick response time and high flexibility. The result was absolutely perfect!

Great communication always telling you whats happening and when.

Very secure service and good delivery service

Really amazing service from Queensmith! Adele was amazing at helping design the perfect ring! Eddi was super helpful when we went and collected it. The finished ring was beautiful and really enjoyed the overall experience! Would recommend and we will be back for our wedding bands!

I looked at three options for buying my girlfriend’s engagement ring in the Hatton Garden area, and Queensmith was by far the best. The fact that the ring is produced on-site, combined with the depth of insight they provide - we were even given a tour of the workshop - made the experience exceptional. At no point did we feel rushed, despite asking plenty of detailed questions.

The service truly stood out: everyone was incredibly polite, but Lexia deserves particular praise. She was consistently kind, knowledgeable, and personable, and her experience at Tiffany’s before joining Queensmith is a real testament to the brand. The communication was also swift and highly professional.

I'm delighted with the final result and I cannot recommend Lexia and Queensmith highly enough.

I am so lucky to have found Queensmith. They helped me with crafting the exact ring I wanted for my partner. They provided very professional help and the final piece could not be more perfect!
Thank you very much Adele for being so caring and helpful.

Time and a genuine desire to find the right stones for the jewelry piece was freely given by the team. Resulting in the wow factor outcome I had hoped for. Thank you again.

Great experience choosing an engagement ring. Lexia had lots of knowledge and created a lovely ring for us. Would recommend Queensmith!

was great. thanks to lexia for helping me find the right ring!

My fiancé and I had the most incredible experience creating our bespoke engagement ring with Queensmith. From the very first appointment, the vision we had for the ring was carried out perfectly and we couldn't be happier! Lexia was an absolute dream to work with and we couldn't recommend more highly!

Ring selection with Adele felt personal to us and not a production line. Clear communication and timely service. Picking up the ring was professional but remained personal.