Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more wor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to... See more
Company replied
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details wer... See more
Company replied
We are in Las Vegas Nevada and temps hit triple digits for multiple days. Having the water cooler with the ice maker has made my employees very happy. We encourage multiple breaks for water and it has... See more
Company replied
Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.3
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
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Our tech Kauhane is AWESOME! Great personality, easy to work with and very knowledgeable!
Our tech, Kauhane is AWESOME! The problem is QUENCH only has 1 Technician that services the whole State of Hawaii, which is not good because if I have an emergency, we will have to wait until an opening for a tech is available. This doesn't work for us.
9 June 2025
Reply from Quench Culligan
This is great feedback for us. You message is going to our Customer Care and Service team to see if there is anything more we can do about providing you with more support in Hawaii.
Our rep (Anthony Fitzpatrick Day) was…
Our rep (Anthony Fitzpatrick Day) was great. Hepled us out with a bad machine. Explained everything and answered all my questions. 5 stars
16 June 2025
Unprompted review
Reply from Quench Culligan
We love that Anthony was able to help you get an upgraded machine installed and working.
Reply from Quench Culligan
That's great feedback! Thank you.
Reply from Quench Culligan
Glad to hear it! Thanks for sharing!
you need to do what you say you will
the representatives of your company say that they are going to follow up on things but they do not.
9 June 2025
Reply from Quench Culligan
Hello Sam, sounds like your experience has been less than optimal. We are looking into your account to see if there is anything further we can do to change your mind about our services.
Reply from Quench Culligan
We love to hear it! Thank you for sharing.
Reply from Quench Culligan
That's great to hear! Thank you for sharing.
Reply from Quench Culligan
Thank you so much for sharing!
Difficulty understanding Invoices
Difficulty understanding Invoices. I wish it was much simpler and straight forward.
9 June 2025
Reply from Quench Culligan
We're sorry for the difficulty in understanding invoices. This is good feedback and we'll look into it a bit more to see if there is a way to streamline the invoice process.
For well over a year
For well over a year, nobody at Quench has been able to give me access to the customer portal. I've put in a handful of tickets and it's still not resolved. Nobody ever follows up and they always tell me to do the same thing every time. I keep getting the same message that I'm not authorized to access the portal. Not the end of the world but it would be nice to have access.
9 June 2025
Reply from Quench Culligan
Hello, thank you for your message. We want to make sure you have access to your Portal account. Your message was forwarded to our customer care team. A representative will follow up with you soon.
Very responsive.
My company has several Quench dispensers, and we seem to be adding more. I contact Darcy and she takes care of everything immediately. Technicians let me know the day they are coming and when they have left. If there is an issue of any kind Darcy has a technician come out and diagnose/fix.
6 June 2025
Unprompted review
Reply from Quench Culligan
Thank you, Tracy! We're thrilled to hear that Darcy and our technicians are providing you with great service. It's wonderful to know our dispensers are meeting your needs, and we appreciate your continued support. Looking forward to serving you more in the future!
Seth Cole was super nice was fast and…
Seth Cole was super nice was fast and efficient! We love quench and its quality!
4 June 2025
Unprompted review
Reply from Quench Culligan
Thanks for the fantastic review, Elizabeth! We're thrilled to hear that Seth provided you with such great service and that you love Quench's quality.
My company signed up with Stonebrook
My company signed up with Stonebrook. We never signed a contract. The contract we have was forged all by the sales person. They don t even have the correct person working here signing. The are trying to charge me for 4 months left we are closing our company. My company tried getting rid of it last year but it was going to cost us 1600.00 DOLLARS THIS IS NOT RIGHT AND THE CONTRACT DOES NOT STATE ANYTHING ABOUT CLOSING A BUSINESS. ALSO NOT QUENCH CULLIGAN CONTRACT.
4 June 2025
Unprompted review
Reply from Quench Culligan
Louise, we sincerely apologize for your experience. This does not reflect the high level of service we strive to provide. We are taking your concerns seriously and will discuss them with our leadership team. Please send us a direct message with your company's contact information, and we will also look up your name to find alternative ways to reach you in the meantime. Thank you for bringing this to our attention.
I have been trying to cancel this scam…
I have been trying to cancel with this company for years and they’re still billing me. Their supervisor Anne Super is a scam artist who calls herself a retention specialist by trying to claim you automatically enroll in a long term contract. I purchased the water unit wholesale complete with a signed bill of sale for $150 and they’re still trying to charge me $117/month on 2 year auto renewal contract and I could easily replace the filters myself. Even when I request to have it serviced, no one ever comes out or gets back to me. I highly recommend not doing business with them and outsourcing them by purchasing your own unit. It’s a way better long-term investment.
13 May 2025
Unprompted review
Reply from Quench Culligan
Hi William,
Thank you for taking the time to share your concerns. I’m very sorry to hear about your experience, and I understand how frustrating this situation has been for you. Please know that we take your feedback seriously and are currently reviewing your account in full to better understand the timeline and communications around your contract and service history. Both your reviews are being reviewed by our leadership team.
The service is consistent and reliable
The service is consistent and reliable, giving us a unit that functions extremely well with little to no issues.
12 May 2025
Reply from Quench Culligan
Thank you for your generous feedback! We are genuinely excited to know that you view our service as consistent and reliable. Your support means the world to us, and it inspires us to continue delivering exceptional service every day!
Reply from Quench Culligan
Thanks so much for your kind words! We're really excited to hear that you find our service consistent and reliable. Your satisfaction means the world to us, and it’s awesome to know our efforts are making a difference. We truly appreciate your support! 😊
Terrible company
Terrible company. They keep sending me spam, claiming that I have a "support request". But I have never been their customer and never will be.
@Culligan - you are probably going to write a bs answer. My case has number 94861560. Close it and idelete my email from your system. I never contacted you.
Edit: so you question the authenticity of my review? Unfortunately it is not possible to upload photo documentation, but I have sent it to trustpilot.
26 May 2025
Unprompted review
Reply from Quench Culligan
Hi Christine,
Thank you for bringing this matter to our attention. We apologize for the inconvenience. We have shared your review with our team.
5/29 Update: Hi Christine, Thank you for sharing your feedback. We have communicated your previous review to our team, and we apologize for any inconvenience caused by the correspondence sent to you. We understand that you are not a customer, and no further information is needed from you. Thank you.
Jose took great care of us as always!
23 May 2025
Unprompted review
Reply from Quench Culligan
Ellie, thank you for your wonderful review! We’re delighted to hear that Jose provided such prompt and professional service. Our team aims to deliver the best, and it’s rewarding to know we met your expectations. We appreciate your support!
Super quick service!
We had a leaking water dispenser machine. Matthew Marso, a Culligan/Quench rep, came out and quickly figured out what the issue was and had it fixed in about five minutes. Very nice, very professional, and very good at what he does!
21 May 2025
Unprompted review
Reply from Quench Culligan
Kathy, thank you for your fantastic review! We’re thrilled to hear that Matthew provided such quick and professional service. Our team strives to deliver the best, and it’s great to know we hit the mark. We appreciate your support!
Reply from Quench Culligan
We appreciate your fantastic feedback! We're delighted to know our team is making a positive impact through their professionalism and efficiency. Your satisfaction is our top priority, and we value your support!
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