Quick Man and Van Reviews 792

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful attitude, often highlighting their care in handling belongings. Many found the service to be reliable, efficient, and stress-free, with drivers frequently arriving on time and providing excellent assistance with loading and unloading. The booking process is also often described as easy and straightforward, with transparent pricing. However, some people were dissatisfied with the delivery service, citing issues like drivers not showing up, arriving late, or leaving early. A few other people also felt that the booking process could be unreliable, with last-minute cancellations or changes to the agreed-upon times. Additionally, some customers mentioned concerns about pricing, specifically regarding unexpected charges or feeling that the refund offered for service failures was inadequate.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the drivers for being professional,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some reviewers praise drivers for being on time,... See more

Booking process

Consumers find the booking process to be ambiguous. Many reviewers report that booking online is fast, easy,... See more

Price

People report ambiguous experiences with price. Many customers found the prices to be reasonable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a few days before our move, so was disappointed that the driver we chose accepted the job, but couldn't do it due to technical difficulties (not his fault, so totally understandable!).... See more

Rated 5 out of 5 stars

I had a fantastic experience with Andrei’s man and van service. He arrived right on time, was extremely polite and humble, and helped us with both loading and unloading, making the whole move stress-f... See more

Rated 5 out of 5 stars

Today Abdul and his friend helped us to move our house. Both of them were very professional and very very careful in handling stuff. They finished their work with perfectness and has helped us immense... See more

Rated 5 out of 5 stars

The process of booking a driver was simple, instead of having writing an inventory, like many other man and van websites, you can just hire the van and man that you want by the hour. Extremely cost ef... See more


Company details

  1. Delivery Company
  2. Courier service

Information provided by various external sources

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

792 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

laughably expensive

I asked for a quote for a medium sized van for half an hour to move a two seater sofa with one flight of stairs at one end. The distance was a 7 minute drive according to Google maps and the best quote was £175 with a £150 deposit. The next was £200 and something laughable. I only went on to compair to the previous site which quoted £60. I know which I'll go for.

8 September 2024
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

Thank you for sharing your feedback with us. We always strive to offer competitive prices while maintaining high-quality service, as well as ensuring the safety and efficiency of each move. While we work hard to keep our costs as low as possible, our pricing takes into account not only the distance but also factors such as the time of the move, insurance, and the effort required for any additional logistics, like stairs.

We understand that budget is an important factor, and while we may not always be the cheapest option, we take pride in the quality, professionalism, and reliability of the service we provide. We are confident that this level of service offers great value for money.

Rated 1 out of 5 stars

Management sucks

We were getting on so well, I booked with this company three times. The removal businesses are hardworking and professional. I gave two companies five stars. However, I would be forced to give the management one star. The quality of customer service is poor and if you make a complaint, you could find a paid up booking cancelled on you last minute out of spite as I did.

6 September 2024
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

Thank you for your feedback and for being a loyal customer. We're glad to hear you’ve had positive experiences with our hardworking team. We're truly sorry to hear about your concerns with management and any inconvenience caused. We take complaints seriously and always aim to resolve them fairly. Please feel free to reach out directly, and we’d be happy to address this further.

Rated 5 out of 5 stars

Brilliant service!

Our driver, Karan, turned up bang on time, immediately easing any anxiety we had. He was very polite, helpful and fast. We'd definitely recommend him and Quick Man and Van based on today's experience!

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Rubish and disrespectful,with the…

Rubish and disrespectful,with the customer,I had big personal issue,and I can't go ahead, with the appointment I booked , I asked them for just, change for another day.They said, I have 2 option, or lose my refund,or still with appointment.The don't have any consideration with customer, the just want the money, and leave the customer, frustrated and dissatisfied, run away from this company,useless scam company.

30 August 2024
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

We’re sorry to hear about your dissatisfaction with our service. However, we would like to clarify the situation. When you requested to reschedule your appointment at 8:22 AM for a job scheduled at 2 PM the same day, we explained that, as per our policy, we require a 24-hour notice for any changes to appointments. This policy helps us manage our schedule effectively and ensures that our time slots are used efficiently, as holding a slot for a last-minute change impacts our ability to serve other customers and our business operations.

We want to emphasize that our communication with you was polite and professional throughout the entire process. Unfortunately, after explaining our policy, we received a response from you that included the use of the word "f***" three times. Despite this inappropriate language, we continued to respond to you with respect.

We understand that unexpected personal issues can arise, and we're empathetic to that. However, our policies are in place to ensure fairness and efficiency for all our customers. The fact that our policy didn't align with your request does not imply that we are a scam or disrespectful company. We strive to provide a fair and transparent service to all our clients.

Rated 5 out of 5 stars

Fantastic service, highly recommended

Eggy was very friendly and professional, everything was packed and unloaded ahead of schedule, all items were secure and didn’t move an inch during transit. Overall excellent service, thank you Eggy.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

My original driver could not come because of a puncture, Quick man and van phoned me and organised a new one for the same price within half an hour on a Saturday. Fantastic customer service, and much cheaper prices on the site than I was quoted by any removal companies. Highly recommend!

3 August 2024
Unprompted review
Rated 1 out of 5 stars

I booked a removal van for 2 hrs I paid…

I booked a removal van for 2 hrs I paid the deposit online which was £25 I was quoted £72. This man was disgusting he had no respect for my furniture and was in a rush.
He arrived at 10.10 am on route to my new house which was 2 miles away he went missing for about 15 minutes on route. When we unloaded it was around 11.15. I asked him if we could go back and pick up a few last things he said no he had finished. I had booked for 2 hours and got just over an hour. He charged me £60 so altogether I paid £85 for an hour.
It's disgusting and rip off.

25 July 2024
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

Dear Susan,

Thank you for your feedback. We apologize for any inconvenience you experienced during your move.

Our records indicate that the driver informed you that an additional trip would incur extra charges, covering the cost of two stop points and the round-trip mileage. However, you declined to pay for the extra trip. As per our terms and conditions, the booking covers one trip, not an unlimited number of trips.

We understand your frustration and appreciate your understanding of our policies.

Rated 5 out of 5 stars

Friendly, professional and hard working

Dwight got in touch directly to confirm the job details beforehand. He was punctual, kind and professional, and very hard working. He moved all my belongings down two flights of stairs, into his van and to a storage location. When we arrived, he assessed the space to ensure it was big enough, and then stacked everything neatly and efficiently. I am delighted with the service. He even gave me a ride home afterwards. He made what could have been an extremely stressful experience easy and pleasant. Five stars!

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Foday lamin Turay helped me move.

Foday lamin Turay helped me move.
He was easily contactable before the move.
He came on time with his helper to move me from 2 bed ground floor flat to 3 bedroom 1st floor flat.
They helped me to disassemble and assemble my property and took care not to damage anything.
They were both very professional polite and took their job very seriously.
I would highly recommend and use them if needed in the future.
Thanks Again

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Rana was so lovely and would definitely…

Rana was so lovely and would definitely recommend made us feel very at ease as first time using a removals van to transport mine and my sisters belongings. Very good with communication as he updated us when he was nearby which was very assuring as was very nervous due to any letdowns or extreme delays. Will definitely keep his name and this company in mind. Thankyou to the company overall as was able to book very quickly and was very easy to use website and book !!!! Wish we could give him the 10 stars !!!!!

24 June 2024
Unprompted review

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